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Enhancing the User Experience
with ?Smart Technologies

Justin Denton
I��m a Technology Innovator who spent time developing new technologies at IBM some
of which were deployed to millions of new IBM machines between 2002 to 2011. I also
was the Faculty Lead and acting Dean for the School of Technology at Rasmussen
College. I��ve always focused on the implementation of technology into my day to day
work/life to drive continued efficiencies.
Currently I am the Director of the Support Services division at Collegis Education which
is focused on supporting over 40 College��s and Universities�� online classroom
environments. The Support Services division consists of 40+ staff which includes
developers, helpdesk techs & deskside support technicians.
I��m currently focused on providing industry leading levels of support to the Higher
Education Industry as well as grooming team members of the support center into high
performing technology professionals. My passions are new technologies, education,
business process development, and accelerating the growth of individuals through
custom tailored learning technologies.
? Masters: Keller Graduate �C Communications & Network Management
? Bachelors: Devry �C Network & Telecommunications Management
? Certifications: ITIL Foundations, MCDST, MCP, & Crystal Reports
https://www.linkedin.com/in/justindenton1/

Today��s Topic
Everyone is talking about
Smart Home this and Smart
Home that, but how and why
would I want to put something
like this in my home? And how
can I take advantage of this
technology in the library?
Through this webinar we will
explore how to implement
Smart Home technologies in
the library to drive increased
patron experience, drive return
visits, and continue to increase
overall engagement of the
visitors.

What are we trying to
solve?
? Better and more meaningful Customer
Interaction
? Education of our Patrons
? Evangelizing Smart Technologies
? Driving a better ��Constant Contact��
through automation

What is Smart Home
Tech?
Internet of Things

Is anyone using
Smart Technologies
in there home right
now?
What are you
using it for?

Where did Smart Tech come
from?
? The origins of the smart home:
? 1975 �C It all started w/ the X10
Communication Protocol
? The Jetsons became ��REAL��
? X10 ran over electrical wiring and
wasn��t that reliable.
? 2005 �C Insteon came out with a
Wired/Wireless communication
? Zigbee & Z-Wave Protocols emerged
? 2010 �C It all started moving FAST &
going Mainstream
? NEST

Where did Smart Tech come
from?
? What does this all mean?
? Its been around a ��LONG�� time.
? Its evolved quickly in recent years.
? The time is perfect for
implementation.

Why have this in my
Home?
? Peace of Mind
? Monitor Security of Home
? Turn off devices you let on.
? Lock your Doors when you forgot to lock them.
? Beneficial for elderly
? Monitoring allows seniors to remain at home.
? Alternative to 24/7 Home Care or Nursing home
? General Long-Term Financial Benefit
? Set schedules to save on energy usage
? Automate lights turning on when you arrive at home

Is anyone leveraging
Smart Tech in your
Library?
What are you doing with it?

Why put this in my
Library?
? There will be a Learning Curve
? Streamlines day to day operations
? Connected devices (Printers) can detect low supplies and
automatically order them. (Brother Refresh Program)
? Assists patrons with learning curve and fear of
technology changes
? Tag books with RFID
? Trackable books & automate check out and returns
? Touchscreen Kiosks/tablets
? On-Demand Training & Readings
? Voice Assistant enabled rooms
We��re not talking Book Delivery Drones �C But that is a cool idea!

Why put this in my
Library?
? Leverage Beacon Technology for:
? Targeted Messaging
? Navigation
? Self-Guided Tour
? Contactless Fine Payment
? Resource Availability
? Push Marketing
? Cloud Hosted Digital Signage

Although��
? Fire Departments are using
Drones for Rescue missions
now.
? Dropping life preservers
during water rescues, etc.

Smart Tech Security?
Has anyone ever not
considered using
Smart Tech due to
privacy or security
concerns?

Concerns?
? 2016 NTT Data Corp. report found that 80% of U.S. consumers
are concerned about the security of their smart home data.
? Many users of Smart Technology are worried about Data
Privacy.
? The NTT Data report found 73% of consumers are concerned about the privacy of the
data shared by their smart devices
? Many smart device companies are already collecting data about there users right
now.
? Smart tech based automation systems have struggled to
become mainstream, in part due to their technical nature.
? A drawback is their perceived complexity
? People have difficulty with technology and/or will give
up on it with the first annoyance.

Has anyone��s Smart Tech been
hacked?
Or have you heard of
anyones?

In Britain,
Millions are
concerned
over Hacking

Not much
worse than
everything
else we use.

Ideas?
Given our knowledge of
Smart Tech any ideas on
how you could leverage
this technology in your
Library?

Drive increased patron
experience
? How do we do this?
? Leverage digital assistants
when you normally have a
staff member.
? Need to turn the lights on to
a room, etc. Then use an
Amazon Echo.
? Shut Blinds
? Give Wifi Access Code
? Minimize the need to hunt down
an available staff member
? Beacon technology
? User accessible barcode
scanners for returns &
checkouts
? Host labs and trainings on how to
use smart technology
? Talk to the Library��s smart
tech initiative

Increase overall
engagement
? Targeted Patron Messaging
using NFC & Beacon
Technology to display
messages on nearby displays
to the patron
? Focused attention on
consumer trends
? Increasing the speed of
service
? Leveraging in-house smart
tech to integrate with patron
profile via social media
? Say thanks for your return of a
book

Drive return visits
? Better Consumer Attention
? Ability to have macro-level
conversations via Social Media
? Think artificial intelligence
? Promotion frequency via
tracking methods
? More visits
? More rentals
? More interactions
? Drive promotions and track
which ones are more popular
? Through Beacon Technology
track popular areas in the
library.

How to Implement?
? Libraries can assist in driving user adoption to further
adoption outside of the library.
? Start with Smart Technologies Testing Centers
? Build excitement around your new initiatives by
allowing your patrons to Play
? Things to take into account
? There are a lot of vendors and they may not all be
around 10yrs from now.
? Stick with a company that has been around for a while.
? Larger companies like Google may not always stay with
the technology. (Think Google Glass)

How to Implement? Cont��d��
? Build library profile for user w/ Social
connections
? Leveraging RFID, Beacon
Technology or NFC technology
for patron detection
? Engage with user via video
screens, tablets, etc. (Think
personalize connection.)
? Engage via Social Media after
visits.
? Thank you for dropping off
your books.
? Saw you were in today did
you check out this
promotion going on?

Premium Library
? Focus attention
? Premium Interactions
? Custom Tailored Experiences
? Ease of Use
? Identify Trends and usage

The Future
? Leveraging smart glasses to integrate finding
books on the shelf. Intel is partnering with
Amazon to have Alexa powered glasses to display
info directly to your retina.
? Partner up with Uber or ride share and do comp
rides when someone users a Google Assistant at
the Library to order a ride?
? Leverage augmented reality to drive further
mobile to text integration.
? Further combining digital & print materials where
print materials can interact with the digital world.

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Enhancing the User Experience with ?Smart Technologies

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Enhancing the User Experience with ?Smart Technologies