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息 2013 Tangoe, Inc.
Enterprise Application Management:
2014 and Beyond
Presented by:
Troy Fulton, Director, Product Marketing
November 13, 2013
息 2013 Tangoe, Inc.
Todays Speaker
2
Troy Fulton
Director, Product Marketing
 Senior product marketing and management positions with global
corporations including Motorola Mobility, Nokia, and Compaq
 MBA from The College of William and Mary; BA from Boston
College
息 2013 Tangoe, Inc.
Agenda
 2014 is THE year of Mobile Applications
 What is a Mobile Application?
 Use Case Examples
 Challenges to Overcome
 Containerization
 Virtualization
 App Management Execution Roadmap
 Recommendations
3
息 2013 Tangoe, Inc.
2014: Year of Mobile Enterprise Apps
 Enterprise mobility in 2014 driven by mobile enterprise applications (Ovum)
 Enterprise mobile apps take off
 Become a core part of the enterprise IT application stack
 Gartner: HTML5 and the browser dominate enterprise app development
 Developers expand UI models
 Integrate richer voice and video connecting people in new ways
 Mobile apps will grow while the number of applications shrink
 Enterprise mobility not a mobility or device problem
 IT corporate management problem
 Implications for secure access, content, application, and BI
 Business process transformation is next
 Mobility, creating new ways of working, and transforming
 Workers perform core tasks (beyond email) from any device, anywhere
 Organizations have begun this, in early adoption.
4
息 2013 Tangoe, Inc.
What is a Mobile Web App?
5
息 2013 Tangoe, Inc.
Mobile App Use Case Examples
6
息 2013 Tangoe, Inc.
Mobile App Challenges
 Mobile strategies matureslowly
 Expands the range of apps offered to employeesmobilize the enterprise app stack
 MDM solutions provide strong mobile app lifecycle management tools
 Enterprise app store is a legitimate conduit
 Containerization offers white-list enforcement
 Challenge.getting the UX right
 Need a consumer-grade user experience with business class reliability
 Enterprises, will pay a guaranteed sum, then
look for apps to be developed & iterated
 Failure results in loss of ROI, data breach,
and trust erosion
 BYOD & BYOA are linked (of course)
 BYOA is widespread, and is a threat (Ovum)
 Cloud productivity apps: enterprise social
networks, file sync & share, and VoIP

 7
息 2013 Tangoe, Inc.
Back-End Integration  The Critical Path
 Enterprise mobile apps rely on real-time integration to back-end systems
 Ability to view performance indicators and drill down
 Mobile apps & users
 Unstructured knowledge content
 External content, results, diverse insights, internal content and collaboration outputs
 Integrated with portal solutions (i.e., SharePoint or SAP portal)
 Collaborative action among businesses and developers
 Enterprise mobile mashups
 Apps integrated with backend systems to expose actionable insights
 Mobile users can respond in real-time
 Consumer mashups
 Combines data from public sources via the browser
 So what?
 Mobility matters when connected to meaningful apps and data
 Access control, identity management, and data security are critical
 Cloud-based availability means enforce your ecosystem security requirements
8
息 2013 Tangoe, Inc.
Mobile Apps Drive Corporate Policy
 Mobile value unlocked via apps
 Beyond email to line-of-business-specific apps
 Enterprise multi-screening
 Provide the right tools respective to device
 Secure app wrapping and VPN
 Whitelist and blacklist apps
 Difficult to keep up
 Containerization for high value data
 MDM can monitor, alert and enforce
 Secure data and encourage the right behavior
 Great app considerations
 Usability
 Secure but not invasive
 Focused on a specific task
 Extensibility
 Integratibility
 Manageability
 Multi-platform
9
息 2013 Tangoe, Inc.
A Note on Privacy
 Plan and test for privacy
 Geographic considerations
 What is disabled?
 Roaming?
 Application monitoring?
 Installed
 Usage
 Device usage monitoring
 Voice
 SMS
 Data
10
息 2013 Tangoe, Inc.
Protection Against BYOA  Device Containers
11
息 2013 Tangoe, Inc.
What is in a Container?
12
息 2013 Tangoe, Inc.
Factors That Drive Selection and Deployment
 What functions will the user
perform?
 What apps are needed?
 Value of data?
 Offline or only on-line?
 What data must be accessed
or generated?
 Where must the data reside?
 What platforms must be
supported?
 UX vs. federal/state regulation
compliance
13
息 2013 Tangoe, Inc.
Application Virtualization Options
 No re-development of existing
app required
 Native gestures
 Fine-grained, offset mouse
 Rapid deployment
 High performance
Mobilize Existing App
 Each application has its own
workspace
 Easy navigation between
applications
 Single Sign On (SSO)
 New applications easily added
Workspace Aggregation
 New custom applications using
preferred development tools
 Easy integration with existing
applications and data sources
 Instant deployment for HTML5
apps
 SDK for native / hybrid
development
New Custom Apps
息 2013 Tangoe, Inc.
Virtualization Can Enable Agility
15
Application Portfolio Wireless Network Impact
Security Compatibility
 All applications can
be mobilized
 No code changes required
 Handles random loss, latency
and wireless interference
 Great performance and user
experience over any network
 Write once, run anywhere
 Independent of client device,
OS or browser
 No data on end device
 Full centralized policy
management
息 2013 Tangoe, Inc.
Mobile Application Management  Execution Roadmap
16
息 2013 Tangoe, Inc.
Final Recommendations
 Define the objectives and the metrics
 Identify the most pressing needs in terms of the users, apps, and devices
 Define a pilot to determine whats feasible and whats not
 Understand requirements and dependencies
 Security as enabler....not power over enforcer
 Does not mean skimp on security
 Consider monitor and respond respective to employee and data value vs. lock it down
 Do we need to keep data on the device? If so, how can we protect it?
 How do we distribute the app and its updates?
 Do we need to support personalization?
17
息 2013 Tangoe, Inc.
Near Future
 BYOD users demand consumer UI experience at work
 Accelerates real-time communication and collaboration
 HTML5: ubiquitous mobile internet catalyst
 Anyone can deliver an app
 Forrester: the web is on borrowed time
 App Internet will offer a faster, simpler and better Internet experience
 Real-time communication, coordination and community
 Achieve effective data sharing, coordination and social interaction
 Break corporate silos by leveraging mobile collaboration toolsthink personal cloud
 Workspace aggregators
 Technology for combining user applications (from all sources) and data into 1 presentation
 Enable business process efficiency
 Take the lead, or be led by your users
 Enterprise agility is not marketing hype
18
息 2013 Tangoe, Inc.
Questions and Contacts
Contact information:
Troy Fulton
Troy.Fulton@Tangoe.com
Tangoe
203.859.9300
info@tangoe.com
www.tangoe.com

More Related Content

Enterprise app security management 2014 and beyond

  • 1. 息 2013 Tangoe, Inc. Enterprise Application Management: 2014 and Beyond Presented by: Troy Fulton, Director, Product Marketing November 13, 2013
  • 2. 息 2013 Tangoe, Inc. Todays Speaker 2 Troy Fulton Director, Product Marketing Senior product marketing and management positions with global corporations including Motorola Mobility, Nokia, and Compaq MBA from The College of William and Mary; BA from Boston College
  • 3. 息 2013 Tangoe, Inc. Agenda 2014 is THE year of Mobile Applications What is a Mobile Application? Use Case Examples Challenges to Overcome Containerization Virtualization App Management Execution Roadmap Recommendations 3
  • 4. 息 2013 Tangoe, Inc. 2014: Year of Mobile Enterprise Apps Enterprise mobility in 2014 driven by mobile enterprise applications (Ovum) Enterprise mobile apps take off Become a core part of the enterprise IT application stack Gartner: HTML5 and the browser dominate enterprise app development Developers expand UI models Integrate richer voice and video connecting people in new ways Mobile apps will grow while the number of applications shrink Enterprise mobility not a mobility or device problem IT corporate management problem Implications for secure access, content, application, and BI Business process transformation is next Mobility, creating new ways of working, and transforming Workers perform core tasks (beyond email) from any device, anywhere Organizations have begun this, in early adoption. 4
  • 5. 息 2013 Tangoe, Inc. What is a Mobile Web App? 5
  • 6. 息 2013 Tangoe, Inc. Mobile App Use Case Examples 6
  • 7. 息 2013 Tangoe, Inc. Mobile App Challenges Mobile strategies matureslowly Expands the range of apps offered to employeesmobilize the enterprise app stack MDM solutions provide strong mobile app lifecycle management tools Enterprise app store is a legitimate conduit Containerization offers white-list enforcement Challenge.getting the UX right Need a consumer-grade user experience with business class reliability Enterprises, will pay a guaranteed sum, then look for apps to be developed & iterated Failure results in loss of ROI, data breach, and trust erosion BYOD & BYOA are linked (of course) BYOA is widespread, and is a threat (Ovum) Cloud productivity apps: enterprise social networks, file sync & share, and VoIP 7
  • 8. 息 2013 Tangoe, Inc. Back-End Integration The Critical Path Enterprise mobile apps rely on real-time integration to back-end systems Ability to view performance indicators and drill down Mobile apps & users Unstructured knowledge content External content, results, diverse insights, internal content and collaboration outputs Integrated with portal solutions (i.e., SharePoint or SAP portal) Collaborative action among businesses and developers Enterprise mobile mashups Apps integrated with backend systems to expose actionable insights Mobile users can respond in real-time Consumer mashups Combines data from public sources via the browser So what? Mobility matters when connected to meaningful apps and data Access control, identity management, and data security are critical Cloud-based availability means enforce your ecosystem security requirements 8
  • 9. 息 2013 Tangoe, Inc. Mobile Apps Drive Corporate Policy Mobile value unlocked via apps Beyond email to line-of-business-specific apps Enterprise multi-screening Provide the right tools respective to device Secure app wrapping and VPN Whitelist and blacklist apps Difficult to keep up Containerization for high value data MDM can monitor, alert and enforce Secure data and encourage the right behavior Great app considerations Usability Secure but not invasive Focused on a specific task Extensibility Integratibility Manageability Multi-platform 9
  • 10. 息 2013 Tangoe, Inc. A Note on Privacy Plan and test for privacy Geographic considerations What is disabled? Roaming? Application monitoring? Installed Usage Device usage monitoring Voice SMS Data 10
  • 11. 息 2013 Tangoe, Inc. Protection Against BYOA Device Containers 11
  • 12. 息 2013 Tangoe, Inc. What is in a Container? 12
  • 13. 息 2013 Tangoe, Inc. Factors That Drive Selection and Deployment What functions will the user perform? What apps are needed? Value of data? Offline or only on-line? What data must be accessed or generated? Where must the data reside? What platforms must be supported? UX vs. federal/state regulation compliance 13
  • 14. 息 2013 Tangoe, Inc. Application Virtualization Options No re-development of existing app required Native gestures Fine-grained, offset mouse Rapid deployment High performance Mobilize Existing App Each application has its own workspace Easy navigation between applications Single Sign On (SSO) New applications easily added Workspace Aggregation New custom applications using preferred development tools Easy integration with existing applications and data sources Instant deployment for HTML5 apps SDK for native / hybrid development New Custom Apps
  • 15. 息 2013 Tangoe, Inc. Virtualization Can Enable Agility 15 Application Portfolio Wireless Network Impact Security Compatibility All applications can be mobilized No code changes required Handles random loss, latency and wireless interference Great performance and user experience over any network Write once, run anywhere Independent of client device, OS or browser No data on end device Full centralized policy management
  • 16. 息 2013 Tangoe, Inc. Mobile Application Management Execution Roadmap 16
  • 17. 息 2013 Tangoe, Inc. Final Recommendations Define the objectives and the metrics Identify the most pressing needs in terms of the users, apps, and devices Define a pilot to determine whats feasible and whats not Understand requirements and dependencies Security as enabler....not power over enforcer Does not mean skimp on security Consider monitor and respond respective to employee and data value vs. lock it down Do we need to keep data on the device? If so, how can we protect it? How do we distribute the app and its updates? Do we need to support personalization? 17
  • 18. 息 2013 Tangoe, Inc. Near Future BYOD users demand consumer UI experience at work Accelerates real-time communication and collaboration HTML5: ubiquitous mobile internet catalyst Anyone can deliver an app Forrester: the web is on borrowed time App Internet will offer a faster, simpler and better Internet experience Real-time communication, coordination and community Achieve effective data sharing, coordination and social interaction Break corporate silos by leveraging mobile collaboration toolsthink personal cloud Workspace aggregators Technology for combining user applications (from all sources) and data into 1 presentation Enable business process efficiency Take the lead, or be led by your users Enterprise agility is not marketing hype 18
  • 19. 息 2013 Tangoe, Inc. Questions and Contacts Contact information: Troy Fulton Troy.Fulton@Tangoe.com Tangoe 203.859.9300 info@tangoe.com www.tangoe.com