Troy Fulton of Tangoe gave a presentation on enterprise application management in 2014 and beyond. He discussed how mobile applications will become a core part of the enterprise IT stack in 2014. Some challenges discussed included getting the user experience right for both consumers and businesses, and securely managing bring your own apps. Fulton also covered containerization, virtualization, and application management strategies to securely deliver apps and integrate them with back-end systems. Recommendations included defining objectives and metrics for a pilot program to understand requirements before deploying mobile apps.
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Enterprise app security management 2014 and beyond
1. 息 2013 Tangoe, Inc.
Enterprise Application Management:
2014 and Beyond
Presented by:
Troy Fulton, Director, Product Marketing
November 13, 2013
2. 息 2013 Tangoe, Inc.
Todays Speaker
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Troy Fulton
Director, Product Marketing
Senior product marketing and management positions with global
corporations including Motorola Mobility, Nokia, and Compaq
MBA from The College of William and Mary; BA from Boston
College
3. 息 2013 Tangoe, Inc.
Agenda
2014 is THE year of Mobile Applications
What is a Mobile Application?
Use Case Examples
Challenges to Overcome
Containerization
Virtualization
App Management Execution Roadmap
Recommendations
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2014: Year of Mobile Enterprise Apps
Enterprise mobility in 2014 driven by mobile enterprise applications (Ovum)
Enterprise mobile apps take off
Become a core part of the enterprise IT application stack
Gartner: HTML5 and the browser dominate enterprise app development
Developers expand UI models
Integrate richer voice and video connecting people in new ways
Mobile apps will grow while the number of applications shrink
Enterprise mobility not a mobility or device problem
IT corporate management problem
Implications for secure access, content, application, and BI
Business process transformation is next
Mobility, creating new ways of working, and transforming
Workers perform core tasks (beyond email) from any device, anywhere
Organizations have begun this, in early adoption.
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Mobile App Challenges
Mobile strategies matureslowly
Expands the range of apps offered to employeesmobilize the enterprise app stack
MDM solutions provide strong mobile app lifecycle management tools
Enterprise app store is a legitimate conduit
Containerization offers white-list enforcement
Challenge.getting the UX right
Need a consumer-grade user experience with business class reliability
Enterprises, will pay a guaranteed sum, then
look for apps to be developed & iterated
Failure results in loss of ROI, data breach,
and trust erosion
BYOD & BYOA are linked (of course)
BYOA is widespread, and is a threat (Ovum)
Cloud productivity apps: enterprise social
networks, file sync & share, and VoIP
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Back-End Integration The Critical Path
Enterprise mobile apps rely on real-time integration to back-end systems
Ability to view performance indicators and drill down
Mobile apps & users
Unstructured knowledge content
External content, results, diverse insights, internal content and collaboration outputs
Integrated with portal solutions (i.e., SharePoint or SAP portal)
Collaborative action among businesses and developers
Enterprise mobile mashups
Apps integrated with backend systems to expose actionable insights
Mobile users can respond in real-time
Consumer mashups
Combines data from public sources via the browser
So what?
Mobility matters when connected to meaningful apps and data
Access control, identity management, and data security are critical
Cloud-based availability means enforce your ecosystem security requirements
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Mobile Apps Drive Corporate Policy
Mobile value unlocked via apps
Beyond email to line-of-business-specific apps
Enterprise multi-screening
Provide the right tools respective to device
Secure app wrapping and VPN
Whitelist and blacklist apps
Difficult to keep up
Containerization for high value data
MDM can monitor, alert and enforce
Secure data and encourage the right behavior
Great app considerations
Usability
Secure but not invasive
Focused on a specific task
Extensibility
Integratibility
Manageability
Multi-platform
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A Note on Privacy
Plan and test for privacy
Geographic considerations
What is disabled?
Roaming?
Application monitoring?
Installed
Usage
Device usage monitoring
Voice
SMS
Data
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Protection Against BYOA Device Containers
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Factors That Drive Selection and Deployment
What functions will the user
perform?
What apps are needed?
Value of data?
Offline or only on-line?
What data must be accessed
or generated?
Where must the data reside?
What platforms must be
supported?
UX vs. federal/state regulation
compliance
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Application Virtualization Options
No re-development of existing
app required
Native gestures
Fine-grained, offset mouse
Rapid deployment
High performance
Mobilize Existing App
Each application has its own
workspace
Easy navigation between
applications
Single Sign On (SSO)
New applications easily added
Workspace Aggregation
New custom applications using
preferred development tools
Easy integration with existing
applications and data sources
Instant deployment for HTML5
apps
SDK for native / hybrid
development
New Custom Apps
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Virtualization Can Enable Agility
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Application Portfolio Wireless Network Impact
Security Compatibility
All applications can
be mobilized
No code changes required
Handles random loss, latency
and wireless interference
Great performance and user
experience over any network
Write once, run anywhere
Independent of client device,
OS or browser
No data on end device
Full centralized policy
management
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Mobile Application Management Execution Roadmap
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Final Recommendations
Define the objectives and the metrics
Identify the most pressing needs in terms of the users, apps, and devices
Define a pilot to determine whats feasible and whats not
Understand requirements and dependencies
Security as enabler....not power over enforcer
Does not mean skimp on security
Consider monitor and respond respective to employee and data value vs. lock it down
Do we need to keep data on the device? If so, how can we protect it?
How do we distribute the app and its updates?
Do we need to support personalization?
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Near Future
BYOD users demand consumer UI experience at work
Accelerates real-time communication and collaboration
HTML5: ubiquitous mobile internet catalyst
Anyone can deliver an app
Forrester: the web is on borrowed time
App Internet will offer a faster, simpler and better Internet experience
Real-time communication, coordination and community
Achieve effective data sharing, coordination and social interaction
Break corporate silos by leveraging mobile collaboration toolsthink personal cloud
Workspace aggregators
Technology for combining user applications (from all sources) and data into 1 presentation
Enable business process efficiency
Take the lead, or be led by your users
Enterprise agility is not marketing hype
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19. 息 2013 Tangoe, Inc.
Questions and Contacts
Contact information:
Troy Fulton
Troy.Fulton@Tangoe.com
Tangoe
203.859.9300
info@tangoe.com
www.tangoe.com