The document discusses improving architecture education by focusing on customer-centric operating models, allowing customer choice in channels, and evolving product design using the 70-20-10 rule to develop an enriched network. It also notes that creating affinity to traditional brands can be difficult and advocates including training opportunities to do so, as well as valuing people to add value to them.
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1. Operating models need to be customer-centric and collaborative / Seek challenge
2. Channel Choice is customer driven / Utilize dry spells
3. Product design needs to evolve / Develop an enriched network applying 70-20-10
rule
4. Creating affinity to traditional brands can be hard / Include training opportunities
5. When people are valued, we add value to them