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Enterprise Mobility
TechGiG
Oct 18, 2013

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 Enterprise Mobility Trends
 Evolution Of Enterprise Mobility
 Pain Areas Of Enterprise
 Strategies For Enterprise Mobility
 Case Studies
Agenda

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The Mobility World Around Us !
 Mobile Is As
Transformational As Internet
 Mobile Is Ubiquitous
 More Mobiles Than Human
Beings – 7 Billion
 More Smartphones Than
Laptops
 Multi-Device World
Today More People Have Access To A Mobile Phone
Than To Clean Water.

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The Changing DNA World
 Devices - Moore’s Law, Affordable, Portable, “Always
On”, Targeted, Wearable, Natural User Surfaces
 Networks - Ubiquitous, Faster, Cheaper
 Applications - Cooler, Richer, Smarter, Personal
 Technologies – M2M, NFC, LBS, AR, AIO, RFID,
Semantics, Virtual SIM, Embedded, Femto, Sensors
Mobile = Life Hub

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 Enterprise Mobility Is “The
Set Of Technology,
Applications, Processes
And Policies That Support
The Possibility To Perform
Business Activities
Anywhere At Any Time”
 Enterprise Mobility Is A
Journey Undertaken By
Business To Realize The
Benefits Of A Mobile
Workforce.

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Enterprise Mobility
App
Emails
Chats
Enterprise
Apps
Audio/Videos
Data
Files
Mobile Devices
Internet
(Anytime,
Anywhere)
“Making Enterprise IT Resources Accessible
From Mobile Devices”

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Why Enterprise Mobility Is Important?
 Enterprise Mobility Is A Strategic Priority
 Smart Mobility Cuts Across Industries & Geographies
 Growth Rise Of Tablets – Enterprise To Account For
35% of Tablet Sales By 2015
 Rise Of Mobile Worker – 1.3 Billion People On The
Move
 40% Of Enterprise Apps Will Be Mobile Apps By 2014
 SMEs Ready To Adopt Mobility

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Enterprise Mobility Trends
• As Much As 89% Of All Organizational IT
Departments Worldwide Support BYOD
• Of Fortune 500 80% Use phone,65% Use iPad
• 2 Of IT Leaders See Mobile As Transformational :71%
• Average # of devices : 3.5/per employee
• SMEs, Niche Players Are Getting Ready For
Enterprise Mobility

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Enterprise Mobility – The Business
Case
 Engaging The Connected
Consumer
 Embracing Mobile Workforce
 Extending Reach Of Legacy Apps
 Innovation
-> Enhancing Customer Experiences
-> Improving Employee Productivity
-> Creating Agile Business
-> Transforming Business

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• Enterprises Often Focus On Devices At Primary Level
• Enterprises Focuses On Few Priority App Without Planning For Long Term Mobility Transformation
• As Momentum Picks Up, Take Aggressive Initiatives, Results To Efforts Duplication, Inconsistent Process &
Support Issues
Enterprise Mobility Evolution
Informational
• Mobile Email
• IT/Finance Dashboards
• Remote ERP, CRM,HR, IS, and Supply Chain Management Access
Collaborative
• Document Editing and sharing
• Document Workflow Automation
• Video Conferencing
• Interactive Sales Presentation
Transformation
al
• Field Work force Automation
• Dynamic Field Pricing
• Integrated Business Process Automation( For Instance Medical Record Access, Care Responses,
Asset Tracking and billing system integration at hospital and bedside)

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Field Force
Automation
Sales Force
Automation
Mobile
Enabled
Work Flows
Warehouse
Automation
Mobile POS
Store
Operations
Invoice
Generation
Express
Claims
Mobile
Business
Intelligence
Asset &
Order
Management
Finance
Apps
HRMS Apps
Typical Enterprise Mobility Solutions

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Enterprise Mobility – The Business Case
 Create A Solid Foundation For Innovation
 Extend Applications To Mobile Users While Leveraging
Existing IT Infrastructure
 Enhance Operations By Allowing Users To Tap Business
Information At Any Time And From Any Place
 Receive Instant Alerts From Asset And Equipment
Monitoring Sensors And Take Immediate Action,
Regardless Of Its Location
 Gain Brand Loyalty As Customers Broaden Their Usage
Of Mobile Devices
 Increase Brand Awareness Through Mobility-focused
Campaigns
 Penetrate New Markets And Channels

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Caselets
 Pharmaceutical Industry Developing A Tablet Application For The Sales Team To Capture
And Upload Sales Visit Information, Show Promotional Videos And Provide Access To
Detailed Product Information And Study Results
 Third Party Logistics Providing Solutions For Inventory Management And Proof Of Delivery
 Wholesale Manufacturers Providing Mobile Product Catalogue Applications To Retail
Buyers
 Security Incident Management Companies Developing A Mobility Solution That Allows
Building Security Personnel And Other First Responders To View And Log Location And
Details Of Security Incidents (E.G. Unauthorized Intruders, Accidents.)
 Real Estate Industry Providing Mobile Application For Outsourced Valuations And
Inspections

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Caselets
 Marketing Companies Providing Mobile Survey Applications
 Mobile Applications Developed For Conferences And Trade Fairs
 Banks Allowing Credit Card Merchants To Process And Verify Credit Card Payments From
Anywhere
 Utilities Providing Service And/Or Data Collection Mobile Applications To Subcontractors
 Pharmaceutical Industry Providing Solutions To Pharmacies To Manage Inventory And
Reordering
 Food Service Delivery Player Developing A Mobility Solution That Records And Optimizes
Delivery Routes, Provides Wireless Payment Processing At Time Of Delivery, And Allows
Customer Order Updates To Be Pushed From Their Enterprise Application To The Vehicle
While The Driver Is En Route
 Disaster Recovery Team Using Mobile Apps To Notify Authorities And Team Members,
Account For All Personnel, Distribute Status Information, And Provide Employee-specific
Action Plans

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Baggage Tracking System For Airline
• The Existing Paper-based Bag-loading And Flight Balancing Operation Was Error-
prone
• Delays, Baggage Claims
• A Leading Mobile Vendor Developed A Smart Mobile Application And Automated End-
to-end Baggage Movement
• Baggage Movement And Baggage Loading Processes Automated
• Manual Reconciliation Removed
• Real-time Delivery Of Information To Crew
• Reduced Possibility Of Missed Bags And Overloaded Or Unbalanced Flights Thereby
Leading To 100% Compliance With Federal Regulations On Data Validation
• Reduced Delays In Flight Takeoffs Associated With Non-completion Of Bag-loading
And Balancing Operations On Time
• Helped Near-elimination Of Baggage Loss Due To Errors At Loading Point, Leading
To Cash Savings

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Field Force Automation
• Insurance Giant Wanted To Mobile-enable An Existing Web-based Field
Force Management Application Over A Diverse Range Of Devices With Low
Total Cost Of Ownership (TCO) And Faster Time To Market.
• 7500 Agents. Static Trip Sheet
• Productivity And Client Satisfaction
• Mobile-enable Services Such As Agent Search, Account And Policyholder
Details And Reminder Lookup For Field Force Operations.
• Multi Platform, Multi-devices Solution
• Improved Agent Productivity, Increase In Organization's Revenue
• Low Total Cost Of Ownership (TCO) For Operations And Future Upgrades
• Mobile Solution Similar In Look And Feel To A Web Solution, Leading To
Short Learning Time For Users, And Hence, Higher Adoption
• Fast Time To Market – Implementation Completed From Requirements Till
Delivery In Three Months

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Mobility Roadmap
•Setup A Mobile Leadership Team
•Identify, Justify & Prioritize Mobile
App For Each SBU
App Requirements
•Develop Mobile App Use Cases,
Requirements, Connectivity
Requirements & Wireframes
•Confirm
App Architecture
•Comparative Analysis Of Mobile
Frameworks
•Plan To Develop A Cloud Friendly
Architecture
App Development
•Develop Multi OS Dev Strategy
•MEAP Vs Native Vs HTML5
•Develop PoC
App Deployment
•Develop Mobile App Rollout Plan
That Also Covers QA Testing, User
Training, Documentation Etc
Security
•Evaluate Security Risks & Develop
A Mitigation Plan
•Cover End-to-end Mobile
Transaction Flow & Mobile App Life
Cycle Process
Device Management
•Develop Mobile Device
Procurement, Security & Mgmt
Standards
•Define MDM & Data Protection
Requirements And Solution
Wireless Connectivity
•Ensure Reliable, High Speed
Connectivity For Users
•Ensure Wireless Networks Security
& Monitoring
Sustenance
•Maintenance
•OS Support / Device Support
•Language / Geography
Source: Deloitte
Enterprise Mobility Strategy

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Strategy Engagement
(Requirement Gathering)
Strategy Roadmap
Mobile Application Development
Mobile Enablement For
Enterprise Integration
Mobile App Testing
Sustenance
Enterprise Mobility Strategy

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Enterprise Mobility Elements
 Mobile Application
Management
 Multi-Device Support
 Smarter Enterprise Apps
 Social Media
 M2M Apps
 Security
 BYOD
 Gamification
 Analytics

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Enterprise Mobility Strategy - DOs
 Determine Business Vision & Tangible Goals – Think Big
 Strategic Team For Enterprise Mobility –Clear Ownership
 Confluence of Business Strategy With Tech Roadmap
 Mobile COE
 Create Mobile Governance Model
 Embrace Device Diversity
 Align Stakeholders
 Leverage New Technologies

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Enterprise Mobility Strategy - DOs
 KISS Principle
 Mobilize More People
 Mobilize More Applications
 Mobilize More Things

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Enterprise Mobility Strategy – DON’Ts
 Under-Estimate Speed Of Technological Changes
 Ignore The End User – Business User
 User Experience
 End To End Testing
 Silos & Knowledge Hoarding
 Don’t Be A Traffic Cop, Be A Coach

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What Enterprise Customers Want?
 Complete, Agile, Flexible Solution
 Domain Relevant
 Quick Go To Market
 Scalable
 BYOD
 Security
 Analytics
 Cost Effective
 PLATFORM

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Choosing Enterprise Mobility Partner
 Flexible
 Enterprise Experience
 Industry & Domain Expertise
 End To End Mobility Services
 Expertise In User Interface Design & Testing
 Quick Go-To-Market Capabilities
 Best Practices, Infrastructure, Processes – Hygiene
Factors

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Merci
 www.ashokkarania.com
 www.linkedin.com/in/ashokkarania
 ashokmkarania@gmail.com

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