The document defines enterprise content management (ECM) as including document management, web content management, records management, document capture and imaging, document-centric collaboration, and workflow. It explains that ECM is about people who author, read and approve content, as well as information like documents, metadata and processes like workflows and retention rules. The document notes some business requirements for ECM are legislative and audit purposes, exerting control over records and documents, automating business processes, and assisting with authoring and publishing information. It briefly mentions SAP ECM, Open Text for SAP and EOH SAP services.
2. ECM - Gartner Definition
Document management for check-in/check-out, version control,
security and library services for business documents
Web content management for automating the webmaster bottleneck,
managing dynamic content and content authoring
Records management for legal or regulatory purposes, long-term
archiving, and automation of retention and compliance policies
Document capture and document imaging for capturing and
managing paper documents
Document-centric collaboration for document sharing and supporting
project teams
Workflow for supporting business processes and routing content,
assigning work tasks and states, and creating audit trails
3. Simply Put
Enterprise Content Management is about:
People
Authors, Readers, Approvers
Authorizations & access
Document-centric collaboration
Information
Documents & content
Metadata & attributes
Consolidation & harmonization
Processes
Workflows
Retention rules
Document lifecycle
4. Business Requirements
Legislative and Audit Purposes
Exert Control over an abundance of records and
documents
Need to automate Business Process
Assist with the authoring and publishing of information
