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What Exactly Is EQ
Emotional intelligence is simply defined as:
knowing what feels good, what feels bad,
and how to get from bad to good.
Knowing your emotions and knowing emotion
of others.
It refers to emotional management skills
which provide competency to
balance emotions and reason so as to
maximize long term happiness.

Emotional Intelligence is “the capacity for
recognizing our own feelings and those of
others, for motivating ourselves, and for
managing emotions well in ourselves and in our
relationships. Emotional intelligence describes
abilities distinct from, but complementary to,
academic intelligence.” Daniel Goleman (1998)

IQ v/s EQ
(Intelligence Quotient v/s Emotional Quotient)
The research shows
that IQ can help you
to be successful to
the extent of 20
percent only in life.
The rest of 80
percent success
depends on your EQ
80%
EQ
20%
IQ

ARE YOU EMOTIONALLY
INTELLIGENT?
OR
YOU STILL THINK (not feel) THAT
IQ MATTERS MORE THAN EQ

Are we giving EI education in schools /colleges
NO. Our educational system gives stress on IQ
and not on EQ. We are taught History, Hindi,
English, Geography, Physics, anthropology,
Botany, Computers, Medicine, Engineering etc.
We are not TAUGHT how to handle frustration,
anxieties, stress, failure, depression, burnout,
inferiority complexes, ego problems
We are not told to learn how to manage
emotions i.e.; interaction, coordination,
Adjustment, communication
We are expected to learn all these from our
parents, peer group of other role models
At the later stages of our lives we are told to
master emotional competencies to be
successful.

GETS YOU
HIRED
GETS YOU
FIRED/PROMOTED
THE PROFESSIONAL SUCCESS

THREE COMPONENTS of EI
EMOTIONAL COMPETENCY
EMOTIONAL MATURITY
EMOTIONAL SENSITIVITY

I. EMOTIONAL COMPETENCY
Tackling Emotional Upsets
High Self-esteem
Handling Egoism
Handling Inferiority Complex

II. EMOTIONAL MATURITY
Self-Awareness
Developing Others
Delaying Gratification
Adaptability and Flexibility

III. EMOTIONAL SENSITIVITY
Understanding Threshold of
Emotional Arousal
Empathy
Improving Inter-personal Relations
Communicability of Emotions

Characteristics of a High EI Person
Is not afraid to express his/her feelings.
Is not dominated by negative emotions.
Balances feelings with reason, logic, and reality.
Is independent, self-reliant and morally autonomous.
Is not motivated by power, wealth, status, fame, or
approval.
Is interested in other people's feelings.
Is not immobilized by fear or worry.
A time to speak and a time to be silent,
Is emotionally resilient.

Characteristics of a low EI Person
Doesn't take responsibilities for his feelings; but blames
you or others for them
Is insensitive to your feelings.
Has no empathy, no compassion.
Is insecure and defensive and finds it hard to admit
mistakes, express remorse, or apologize sincerely.
Is insecure and defensive and finds it hard to admit
mistakes, express remorse, or apologize sincerely
Is a poor listener. Interrupts. Invalidates. Misses the
emotions being communicated. Focusses on "facts"
rather than feelings.
Does not consider your feelings before acting.

A STUDY OF IAS OFFICERS
After studying 60 IAS officers of
Assam Cadre it was found that
77 % of them fall in the
category of Average EQ.
Only 15 % showed High EQ

CAN EQ BE DEVELOPED?
YES. You can develop your EQ by
upgrading your emotional skills. The
popular thinking that EQ is entirely
inherited is incorrect. Emotional
Intelligence is not fixed at birth. There
is no emotional intelligence genes as
such that we know of today. It is
something one has learned.

Conted……..
Can EI be developed at any stage/age
of personal or professional life. The
answer is YES. You can upgrade your
emotional skills at any stage of your
life. In fact, age and maturity are
positively correlated with the EI.
Same is not true about IQ which is
more or less static.

SAMPLE QUESTION
SITUATION: Imagine you are an insurance salesperson
approaching prospective clients to purchase insurance
policies. A dozen people in a row shut the door on your
face. What will you do?
a. Blame yourself and stop work for the day.
b. Reassess your capabilities as an insurance salesperson.
c. Come out with fresh strategies to overcome similar in
future.
d. Contact the clients again some other day.

In the business sector EI is important because………….
•We need people to sell/market; to manage finances; to produce a
product; to provide a service. Productive employees literally make
the organization succeed. Without them, an organization cannot
operate.
•Poor employees cause the organization to fail with: high turnover;
wasted selection time; absenteeism; labor disputes; wasted
supervisory/training time; lowered productivity; wasted materials;
costly delays; poor customer service; decreased sales and lower
profits.
•To succeed, an organization must select or develop good
employees and avoid the poor ones. To succeed as a manager or
executive, you must select and develop effective employees.
• Ask yourself a question? Are you consistently getting good
employees? Are you able to consistently help employees
overcome performance related problems?

CONCLUSION: Applying EI makes you feel
comfortable within your own skin and with
people around you. You can also
understand what makes you incompatible
with certain people or jobs and learn ways
to deal with the emotional difficulties
ease. You can also understand the specific
feelings that cause you stress and learn
ways to become more at peace.

QUOTES
“There is nothing you can do angry that
you can’t do better when not angry.”
“Anyone can be angry—that is easy. But
to be angry with the right person, to the
right degree, at the right time, for the
right purpose, and in the right way —
that is not easy.”

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EQ VS IQ

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