ERP Standard of Care
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The document outlines standards of care and assistance that should be provided by an emergency response team following a violent event. It details protocols for notifying family members of victims, establishing family assistance centers, and providing transportation, accommodations, and escorts for family members. The emergency response team will also assist with returning personal belongings and remains to families and provide ongoing services and support.
ERP Standard of Care
- 1. STANDARD OF CARE EMERGENCY RESPONSE TEAM Organizations that apply a comprehensive emergency planning process are better able to cope with the impact of violent events. With expectations of the media, family members, and the public, everyone needs to know what to do and say. Notification-Planning First and foremost, must address how family members will be notified. Must be prepared to handle a flood of calls from the public asking if a loved one was involved. These calls should be routed through a dedicated telephone line (Command Center) It is important that families be notified before the names are released to the public. The message is delivered by a suitably trained individual in person. Family Assistance The Company will establish a family assistance center at a hotel for out of state family members Provide transportation to that location The ERT team will assist with other transportation; arrange hotel accommodations; provide phones, food, and emergency clothing; and assist with the return of personal belongings. The ERT members will also escort family members attending scheduled related events, including memorial services, flying human remains, funerals, and visits to the company site. All of these services are organized and paid by the escorts. Assistance Benchmarks (1) A plan for publicizing a reliable, toll-free telephone number, and for providing staff, to handle calls from the families. (2) A process for notifying the families, before providing any public notice of the names of the victims, either by utilizing the services of the organization designated for the accident or the services of other suitably trained individuals. (3) An assurance that the notice described in paragraph (2) will be provided to the family of a victim as soon as the company has verified that the individual was on premises (whether or not the names of all of the victims have been verified) and, to the extent practicable, in person. (4) An assurance that the company will provide to the director of family support services designated for the accident, and to the organization designated for the accident, immediately upon request, a list (which is based on the best available information at the time of the request) of the names of the employees on premises (whether or not such names have been verified), and will periodically update the list. (5) An assurance that the family of each employee will be consulted about the disposition of all
- 2. remains and personal effects of the victims within the control of the company. (6) An assurance that if requested by the family of a victim, any possession of the victim within the control of the company (regardless of its condition) will be returned to the family unless the possession is needed for the criminal investigation. (7) An assurance that any unclaimed possession of a victim within the control of the company will be retained by the company for at least 18 months. (8) An assurance that the family of each victim will be consulted about construction by the company of any monument to the victims, including any inscription on the monument. (9) An assurance that the treatment of domestic partners will be the same as family. (10) An assurance that the company will work with any organization to ensure that families of victims receive an appropriate level of services and assistance following each accident. (11) An assurance that the company will provide reasonable compensation to any organization for services provided by the organization. (12) An assurance that the company will assist the family of a victim in traveling to the location of the accident and provide for the physical care of the family while the family is staying at such location. (13) An assurance that the company will commit sufficient resources to carry out the plan. (14) An assurance that, upon request of the family of a victim, the company will inform the family of whether the victims name appeared on a preliminary employee in attendance roster for the incident. (15) An assurance that the company will provide adequate training to the employees to meet the needs of survivors and family members following an accident.