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Estonian ICT
Reducing administrative burden

My name
Estonian ICT
Population: 1.3 Million
Size: 45 227 km族
Capital: Tallinn
Language: Estonian
Member of EU
Currency: Euro
GDP: 17 BEUR
Information society
indicators
Information society
indicators
100% of schools and
government organizations are
ICT equipped
Information society
indicators
97% of businesses use computers
Information society
indicators
76% of families have computer
at home
Information society
indicators
Entire country is
covered with a broadband
connection
Information society
indicators
Four 3G and 4G networks
Information society
indicators
75% of homes have broadband
connection
Information society
indicators
1007 public WiFi areas
Information
society
indicators
Internet access
is a social right
Information society
indicators
99,8% of bank
transfers are
performed
electronically
Information society
indicators
95% of income tax declarations
made via the e-Tax Board
Information society
indicators
25% of votes were cast over
the internet on 2013
Information society
indicators
66% of the population
participated in the
census via internet
e-Identity
ID-Card
2002 - introduction of
national electronic ID-Card
More than 93% of the population
has one

Compulsory for all residents
ID-Card
Contains:
Information shown on the card
ID-Card
Contains:
Certificate for authentication
(along with e-mail address Forename.Surname@eesti.ee)
ID-Card
Contains:
Certificate for digital signature
Mobile-ID
Introduced in 2007
Enables secure
authentication and
digital signatures
via mobile phone
e-Services
Digital Signature

e-Pension Account
e-Banking

Land Register

Business Register State Portal

Tax and Customs ID-Ticket e-Health
Board Customer Self Service Portals e-Police
e-School i-Voting
Estonian Information System

X-Road was launched in 2001
Some achievements
2000: Launch of e-Tax Board
2000: Launch of m-Parking
Some achievements
2003: Launch of ID bus ticket
2005: i-Voting was introduced
Some achievements
2007: Launch of e-Police system
2008: Launch of e-Health system
Some achievements
2010: Launch of e-Prescription
2011: Smart Grid introduced
2013: X-road Europe
How we
got there?
1996: Tiger Leap Foundation
to support ICT in schools
2001: Look@world starts
to build 500 Public
Internet Access Points
2002, 2009 & 2010:
Computer usage
courses for 10%
of adult population
under Look@world
project
Whats next?
e-Receipt

Official e-mail = physical address
Virtual Resident (e-Estonian)

Cross Border e-Services
Using ID-Card
as a loyalty card
EstWin:
2017: 100 Mbps Internet to
every home
e-estonia.com

More Related Content

Estonian ICT

Editor's Notes

  • #10: 2,6 GHz2500-2570 MHz / 2620-2690 MHz (Rx/Tx) FDD (LTE only)Elisa Eesti ASTele2 Eesti ASEMT AS2,1 GHz1920-1980 MHz / 2110-2170 MHz (Rx/Tx) FDD (UMTS only)EMT ASElisa Eesti ASTele2 Eesti AS1800 MHz1710-1785 MHz / 1805-1880 MHz (Rx/Tx) FDD (used for GSM and UMTS) EMT ASElisa Eesti ASTele2 Eesti AS900 MHz880-915 MHz / 925-960 MHz (Rx/Tx) FDD (used for GSM and UMTS)EMT ASElisa Eesti ASTele2 Eesti AS
  • #12: http://www.wifi.ee/?p=area&lang=eng
  • #13: When switching on light, we presume the room not to remain dark for long. When turning the taps, we get ready for the water to start running. Just as the right to drive on secure roads and get medical treatment belongs to every resident of the country, having instant access to internet has become a social right on its own. In Estonia, anyone can go to a state forest and extract birch sap from a birch tree. In here, internet access belongs to the same category: a choice to go online whenever one needs to, knowing that the access is always there.
  • #14: In other words, this means that only 1% of bank transfers per entire country are performed by physically visiting the bank office. And those transfers are probably performed by the truly rich people the time rich people.
  • #15: In this case, the tax payer can log into the system, review the data in an already pre-filled form, implement any necessary changes and submit thedeclaration. In countries where tax declarations are still submitted on paper, it will take one or two days to collect data and filling it in.Estonian e-Tax system allows one to do it in less than 10 minutes. The motivation for people to declare taxes online is convenient, free of charge environment holding pre-filled data and governmental guarantee to payback overpaid tax in as short as 5 days.
  • #16: In Estonia, voters can cast their ballots from any internet-connected computer. The i-Voting system carries a great potential for attracting more people to participate in elections especially the younger generation, the people who travel around a lot, also soldiers and the citizens not permanently living in Estonia. Using your own computer as a polling station means that you dont have to go looking for local polling stations or for an embassy whilst travelling or living abroad. In 2011, 24% of votes were cast over the internet and they came in from 105 different countries, Estonia included.http://vvk.ee/voting-methods-in-estonia/http://vvk.ee/voting-methods-in-estonia/engindex/statistics/
  • #17: Estonia holds the world record in participation in census over the internet. In 2011, 66% of the population participated in the census via internet. But actually! The 66% mentioned here could be easily rounded up to 100, since although the door-to-door census still took place, all the questionnaires people had to fill were still filled in on computers connected to the internet.http://e-estonia.com/news/12-06-05/estonian-e-census-winning-trust-and-breaking-world-records
  • #18: In Estonia secure e-identity means a state provided ID-Card and mobile-ID, offering secure identification in an online environment. Similarly to the passport, the ID-Card can also be used as a travel document within the EU and in the Schengen Area.
  • #21: Certificate for authentication stored inside the chip is a persons unique electronic identity that can be used in digital environment.
  • #22: Long time ago, long before digital watches or any kind of mechanics, people had to carve their personals signs of trust on stone and wood. Thousands of years later, quills and pens ensued. Certificate for digital signatureis the next thing in that very same line.
  • #23: Mobile-ID shares the two main functions of the ID-Card it enables secure authentication and digital signatures. But it comes with an added benefit since you can do everything on your mobile phone, you wont need an ID-Card reader. You can be away from your computer, travelling or just walking your dog, and only need a mobile phone to sign documents, perform bank transactions etc.
  • #25: X-Road provides a distributed, secure, unified web-services based inter-organizational data exchange framework.Distributed and reliable - X-Road is a completely distributed, resilient system with distributed management.X-Road does not centralize the data and does not change the ownership of the data. The system is built to satisfy the highest security requirements. It does not have a singlepoint of failure. All components of the system can be doubled for resiliency against failures andattacks. Components that are available over shared or public network employ protective measuresagainst denial of service (DoS) attacks.Security Server - implements a security gateway for web-services. All web-service requests andresponses are digitally signed, time stamped, encrypted and archived by security servers.Adapter Servers - Adapter Server is a custom component that implements the web-services that will be shared viaX-Road. It contains the business logic of the particular X-Road service. Adapter server will query theregistry or information system using suitable protocol (e.g. SQL, EJB, SOAP, etc.) and transform theresults back into a web-services response.The platform for Adapter Server can be freely chosen by the organization to suit its existing platform and IT policies. Adapter Server have been successfully implemented on .NET, JEE, Python, various ESB and other platforms. Adapter Server provides a developer toolkit which consists of source codes, manuals, andtemplates for developing a needed adapter.X-Road is an open source software. This means that its owner knows the code it contains and no one from the outside has the power to set its own limits or regulations, or change something in its structure. X-Road is your own house without the landlord with double keys.http://www.ria.ee/x-road/
  • #26: The launch of e-Tax Board became one of the main triggers in making people to communicate with the government over the e-channels with more confidence. With their personal motivation running high, people found their way to filling their online tax declarations really quickly. Thus, obtaining refunds within 3-5 days became the main motivator of using the e-Tax Board. Naturally, it also helped that from 2007, all businesses were required to use the e-tax system exclusively and the paper filing was abolished.
  • #27: The ID bus ticket became the second biggest trigger in making people apply for ID-Cards. Since the Municipality of Tallinn decided on offering a 30% discount for the ID-Card holders, many people applied for their ID-Cards solely for that reason. Obviously, they later started discovering the other benefits that came with it. The fact that more than 90% of Estonians hold an ID-Card as we speak, can be actually traced down to a simple thing as bus ticket discount.
  • #28: In Estonia, no driver is pulled over by the police without a reason. Every police car has a mobile workstation installed into it and a positioning system that allows the headquarters to track each cars status and location. The police are allowed to send queries to police job related databases, such as the Traffic Insurance Fund, the Motor Vehicle Registration Center, the Weapons Register and the Population Register etc.Through the database, queries can also be made to Europol, Interpol and Schengen Zones information system. So, if the driver is pulled over, there is probably a reason. E-Police also plays a hand in wider-scale prevention work for example, they can remind owners if their car is due to a check-up. All this counts for quicker response times and decreased road facilities, faster and deeper data checks and most importantly, an increase in security on and off the roads.
  • #29: More than 90% of medicines prescribed in 2011 where e-prescriptions. The reasons behind this are not hard to track down. If you have a chronic disease, you can get a prescription renewal over the phone, e-mail or Skype. You can also call your doctor whilst on your way to the pharmacy and by the time you reach the counter, you already have your prescription waiting for you. The patient can also choose his specific brand of the prescribed medicine in the pharmacy since the physician has not fixed the brand but the active substance of the medicine. For the pharmacies, it means the end of deciphering the hard-to-read handwriting on the prescriptions and for the licensed doctors, it means instant access to the patients medical history and medicine purchases. Additionally, all this also helps to avoid drug misuse. For the state, it all comes down to a reduction in paperwork in hospitals and pharmacies, and a clear overview of goings-on in the field of pharmaceuticals. By now, selling and buying electricity has moved from bigger industries into the field of personal homes. The people in the village of Kelvingi are already equipped with smart grid technologies enabling real-time energy consumption management and up to 25% savings on the energy bill.
  • #30: Once upon a time, in the 90s, when the decision makers from the public and private sector made some right calls. The decision makers held the e-dimension strongly in the center of their vision. They saw what the country should be like, feel like, look like. That is to say politics matter. The data exchange layer X-Road was used as the basis for the e-state to be created, and the electronic ID was implemented. In general, the decisions were based on pure pragmatics the population and the countrys resources where not overly abundant. It was important to come up with something clever and wise. With that in mind, the infrastructure was built. Estonia based its digital infrastructure on the regular internet. Today, that is something which everyone has access to. By avoiding creating separate and specific data networks, people now have constant access to the services built for them.Another crucial step was taken raising the awareness of the population. The knowledge ofusing technology and e-services were introduced to the people to the systems main and daily users.
  • #32: For people who had no access to internet at home or no possibility to own a computer, public internet access points where built to 500 different spots over Estonia, including most of the libraries and post offices.
  • #33: This is a picture of an Estonian Song Festival, one of the largest choir festivals in the world. Its a tradition which helped the country through some rough patches in history and a festival which is once said to have an attendance of 100000 people. 2002, 2009 and 2010 free computer usage courses and workshops were offered to a remarkable percentage of the residents 10% of the adult population.
  • #35: e-Receipt will throw the paper receipts you receive after your every purchase into the waste basket. After each purchase from every different place, you can see the overview of the goods youve bought. Additionally, all the warranties that come with specific purchases shall be listed in the system and theres no more worry about losing your receipts. Of course, the benefits for the environment shall outweigh any human memory issues in this case.Every person in Estonia has been provided with an e-mail address which is only accessible with the ID-Card. If one activates ones e-mail address firstname.lastname@eesti.ee - it becomes the official means of communication with the state institutions for the rest of your life that means no more envelopes that could go missing, no need to change your physical address if you move, no mail undelivered.All kinds of goods are imported and exported, for that matter on a daily basis. So, why shouldnt state provided e-services be moving across borders as well? For example, the e-Business Register already allows entrepreneurs establish businesses in Estonia using just their ID-cards from Belgium, Portugal, Lithuania and Finland, and the list is growing longer, starting with all the EU countries.
  • #36: Sorry, fine leather wallet producers. The time for wallets with tens of easily accessible card pockets will soon be over. When loyalty cards are currently use to identify the client, soon the ID-Card can be used as a loyalty cards all across the retail business.
  • #37: Mostly in rural areas, fiber optic cables shall be dug into the ground to provide every home with a fast internet.
  • #38: If the e-Government solution on itself has collectively saved 10-20 work hours for the ministers per week, then the number of hours devoted to more important issues on the table when it comes to collective usage of all e-solutions, even in one week, is probably more than a few thousand. Everything matters: people are not stuck in traffic jams or wasting time in queues to sort out some everyday administrative issues. With e-solutions, everyone wins.