Ethical design - communication, empathy & speculation
1 like629 views
Overview of my work on ethical design showing how products and services script or score experiences but that in use improvisation can lead to unanticipated use cases. First presented at the Ethicomp conference in 2005 and then expanded as a journal article in ICES.
Convert to study materialsBETA
Transform any presentation into ready-made study materialselect from outputs like summaries, definitions, and practice questions.
Ethical design - communication, empathy & speculation
- 1. Ethical Design: Communication, Speculation and Empathy John Knight User-Lab Birmingham Institute of Art and Design Gosta Green Birmingham B4 7DX Ethicomp 2005, September Link旦ping University
- 2. Design, Consumption and Value Nothing is arbitrary: Default settings define the user and what they do Everything has a designer Computers used in design creating affordances and constraints Design crystallises values into products Values in products are experienced Products embody and communicate meaning Products help other people know who we are Experience of use may be good or bad The experience becomes a relationship The relationship is multifaceted including emotion and non-verbal attributes Ethicomp 2005, September Link旦ping University
- 3. Consumption and Networks Products are embedded into networks The networks are multifaceted e.g. legislation, standards & trade agreements The complex networks in ICT makes design difficult Not all stakeholders can be accessed Usage is no always predictable Design is influenced by context and professional concerns Technical design seems value free Ethicomp 2005, September Link旦ping University
- 4. Rational Madness Design is difficult, makes sense to rationalise it 1960s Design Science Decade Software Crisis precipitates NATO Conference & Software Engineering Waterfall Model adopted Cognitive models of the user adopted Focus on performance Asking people is not enough Ethicomp 2005, September Link旦ping University
- 5. Emotional Intelligence Situated action and improvised nature of human activity Ethnography and Ethnomethodology adopted in HCI Rise of illogical disciplines Rise of emotional and experiential studies Rise in users expectations Rise of discretionary use of products Success of post-optimal products Success of speculative products Ethicomp 2005, September Link旦ping University
- 6. Human-centred Design Rooted in Nordic, Scandinavian participatory design movement Difficult for practitioners to remain neutral Best solution may not be known to users Design increasingly affects emotion and personal qualities beyond usability Three perspectives Empathy Speculation Communication Ethicomp 2005, September Link旦ping University
- 7. Empathy Personas Contextual Enquiry Co-design workshops Visioning workshops Dramatic techniques Six hats Product deconstruction Product semantics Ethicomp 2005, September Link旦ping University
- 8. Speculation Scenario based design Brainstorming Ideation Synetics Decision making techniques Materials and technology analysis Ethicomp 2005, September Link旦ping University
- 9. Communication Moodboards Storyboards Video and film Prototypes Ethicomp 2005, September Link旦ping University
- 10. John Knight Director User-Lab UCE Birmigham Institute of Art and Design John.knight@uce.ac.uk Ethicomp 2005, September Link旦ping University