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Ethnicity in
the
workforce
Ethnicity in the workforce
Ethnicity (Statistics NZ, n.d.)
 a common proper name
 one or more elements of common culture unique
community of interests, feelings and actions
 a shared sense of common origins or ancestry
 a common geographic origin
ABOUT
ONE IN THREE
PEOPLE IN
AUCKLAND AREA
WAS BORN
OVERSEAS
(Wood et al., 2013)
NEWZEALAND
GAINEDANET
41,000
MIGRANTSINTHE
YEARTHROUGH
JULY2014
7700
6600
5500
3100
2300
1900
0
1000
2000
3000
4000
5000
6000
7000
8000
9000
India China UK Philippines Germany France
Top migrant countries (Statistics NZ, July 2014)
74%
15%
12%
7%
1%
0% 10% 20% 30% 40% 50% 60% 70% 80%
European
(+14%)
Mori (+6%)
Asian (+33%)
Pacific (+11%)
MELAA (+35%)
Major ethnic groups in New Zealand (Statistics NZ, 2013)
Advantages of Ethnic Diversity (Wood et al., 2013)
 Deliver better customer service
 Improving productivity and innovation
 Developing domestic niche markets
 Entering new, or increasing market share in,
overseas markets
Challenges of Ethnic Diversity (Shaddok, 2010)
 Communication
 Resistant to change
 Implementation of diversity in the workplace policies
 Successful Management of Diversity in the Workplace
Ethnicity in the workforce
Intercultural Awareness Training for
New Zealand Police
(Centre for Applied Cross Cultural Research, 2013)
 Increase of
knowledge of cultural
values
 Increase of
confidence interacting
with diverse cultural
groups
ANZ Asian banking /
ASB Migrant Banking
 Designated Banking managers fluent in
Mandarin, Cantonese or Korean
 Business solutions in Asian languages
 Asian Business customer phone line
Ten crucial questions to ask in your focus
group
What are the signs that your organization values diversity?
What do you wish that management understood about your own group?
What are the obstacles in the way of employees who are different from the
mainstream?
What kinds of prejudice or discrimination have you faced, if any?
What contributions and behaviours are most valued and rewarded here?
What behaviours of other groups are more difficult for you to deal with or
most irritating?
What do you wish that your manager understood about you?
What do you need to do and/or know to get ahead in this organization?
What groups are easiest for you to cooperate with? What groups are the
hardest?
What do you think the organization could do to get the best from everyone?
Recommendations
 Increase awareness
 Point of focus should be more on the
individuals skillsets, qualifications and
experiences
 Avoid using the cultural barrier as a reason for
not to hire
 Practice cultural relativism
Recommendations
 "Cultural knowledge"
 "Cultural awareness"
 "Cultural sensitivity"
 "Cultural competence"
References
Campbell Live. (2010, May 10). Immigrant changes name to get job [Video file]. Retrieved from
http://www.3news.co.nz/tvshows/campbelllive/migrant-changes-name-to-get-job-2010051016
Centre for Applied Cross Cultural Research (2013). Intercultural Awareness Training for New Zealand Police.
Retrieved from http://www.victoria.ac.nz/cacr/training-and-consulting/intercultural-awareness-training-for-new-
zealand-police
Shaddok D. (2010, Aug). Diversity in the Workplace: Benefits, Challenges and Solutions. Retrieved from
http://easysmallbusinesshr.com/2010/08/diversity-in-the-workplace-benefits-challenges-and-solutions/
Statistics NZ (n.d.). Ethnicity. Retrieved Aug 30, 2014, from http://www.stats.govt.nz/methods/classifications-and-
standards/classification-related-stats-standards/ethnicity/definition.aspx
Statistics NZ (2014, July). International Travel and Migration: July 2014. Retrieved from
http://www.stats.govt.nz/browse_for_stats/population/Migration/IntTravelAndMigration_HOTPJul14.aspx
Wood J., Zeffane R., Fromholtz M., Wiesner R., Morrison R. & Seet .P. (2013). Organisational Behaviour: Core
concepts and applications (3rd Australasian ed.). Milton, Australia: John Wiley & Sons

More Related Content

Ethnicity in the workforce

  • 3. Ethnicity (Statistics NZ, n.d.) a common proper name one or more elements of common culture unique community of interests, feelings and actions a shared sense of common origins or ancestry a common geographic origin
  • 4. ABOUT ONE IN THREE PEOPLE IN AUCKLAND AREA WAS BORN OVERSEAS (Wood et al., 2013)
  • 6. 7700 6600 5500 3100 2300 1900 0 1000 2000 3000 4000 5000 6000 7000 8000 9000 India China UK Philippines Germany France Top migrant countries (Statistics NZ, July 2014)
  • 7. 74% 15% 12% 7% 1% 0% 10% 20% 30% 40% 50% 60% 70% 80% European (+14%) Mori (+6%) Asian (+33%) Pacific (+11%) MELAA (+35%) Major ethnic groups in New Zealand (Statistics NZ, 2013)
  • 8. Advantages of Ethnic Diversity (Wood et al., 2013) Deliver better customer service Improving productivity and innovation Developing domestic niche markets Entering new, or increasing market share in, overseas markets
  • 9. Challenges of Ethnic Diversity (Shaddok, 2010) Communication Resistant to change Implementation of diversity in the workplace policies Successful Management of Diversity in the Workplace
  • 11. Intercultural Awareness Training for New Zealand Police (Centre for Applied Cross Cultural Research, 2013) Increase of knowledge of cultural values Increase of confidence interacting with diverse cultural groups
  • 12. ANZ Asian banking / ASB Migrant Banking Designated Banking managers fluent in Mandarin, Cantonese or Korean Business solutions in Asian languages Asian Business customer phone line
  • 13. Ten crucial questions to ask in your focus group What are the signs that your organization values diversity? What do you wish that management understood about your own group? What are the obstacles in the way of employees who are different from the mainstream? What kinds of prejudice or discrimination have you faced, if any? What contributions and behaviours are most valued and rewarded here? What behaviours of other groups are more difficult for you to deal with or most irritating? What do you wish that your manager understood about you? What do you need to do and/or know to get ahead in this organization? What groups are easiest for you to cooperate with? What groups are the hardest? What do you think the organization could do to get the best from everyone?
  • 14. Recommendations Increase awareness Point of focus should be more on the individuals skillsets, qualifications and experiences Avoid using the cultural barrier as a reason for not to hire Practice cultural relativism
  • 15. Recommendations "Cultural knowledge" "Cultural awareness" "Cultural sensitivity" "Cultural competence"
  • 16. References Campbell Live. (2010, May 10). Immigrant changes name to get job [Video file]. Retrieved from http://www.3news.co.nz/tvshows/campbelllive/migrant-changes-name-to-get-job-2010051016 Centre for Applied Cross Cultural Research (2013). Intercultural Awareness Training for New Zealand Police. Retrieved from http://www.victoria.ac.nz/cacr/training-and-consulting/intercultural-awareness-training-for-new- zealand-police Shaddok D. (2010, Aug). Diversity in the Workplace: Benefits, Challenges and Solutions. Retrieved from http://easysmallbusinesshr.com/2010/08/diversity-in-the-workplace-benefits-challenges-and-solutions/ Statistics NZ (n.d.). Ethnicity. Retrieved Aug 30, 2014, from http://www.stats.govt.nz/methods/classifications-and- standards/classification-related-stats-standards/ethnicity/definition.aspx Statistics NZ (2014, July). International Travel and Migration: July 2014. Retrieved from http://www.stats.govt.nz/browse_for_stats/population/Migration/IntTravelAndMigration_HOTPJul14.aspx Wood J., Zeffane R., Fromholtz M., Wiesner R., Morrison R. & Seet .P. (2013). Organisational Behaviour: Core concepts and applications (3rd Australasian ed.). Milton, Australia: John Wiley & Sons

Editor's Notes

  1. https://www.youtube.com/watch?v=IFbs0fff6Bc Migrant in NZ changes name to get job tv3
  2. http://www.stats.govt.nz/methods/classifications-and-standards/classification-related-stats-standards/ethnicity/definition.aspx Definition Ethnicity is the ethnic group or groups that people identify with or feel they belong to. Ethnicity is a measure of cultural affiliation, as opposed to race, ancestry, nationality or citizenship. Ethnicity is self perceived and people can belong to more than one ethnic group.
  3. http://www.nzherald.co.nz/business/news/article.cfm?c_id=3&objectid=11312052 Migration boom hits 11-year high 11:40 AM Thursday Aug 21, 2014 Save Like on Facebook163 Tweet on Twitter22 Post on LinkedIn83 +1 on Google+2 Economy Immigration Photo / Doug Sherring New Zealand's annual migration extended its decade highs in July, with the inflow continuing to surpass Treasury and Reserve Bank expectations. The country gained a net 41,000 migrants in the year through July, the highest since August 2003, Statistics New Zealand said. Annual arrivals rose to 102,400, the highest ever inflow, while departures were down 22 percent from the year before to 61,400, as fewer New Zealanders left for Australia. The Treasury had forecast annual net migration to peak at 38,100 in September, before returning to the long-run assumption of 12,000 a year by 2017, while the central bank expected a mid-2014 peak at 37,000, according to its June Monetary Policy Statement. High levels of migration are stoking demand for housing and boosting spending in the economy, and Reserve Bank governor Graeme Wheeler has flagged stronger than expected inflows as a significant inflationary pressure. Read also: Who's living next door to you? NZ population growth speeds up Wheeler embarked on a front-loaded tightening cycle in March this year, raising the official cash rate four times to 3.5 percent from a historically low level in place to stimulate spending during the global financial crisis and the Canterbury earthquake. The governor is now widely expected to pause in his hikes until next year to asses the impact of hikes and as falling commodity prices, particularly in dairy and logs, appear to take some steam out of New Zealand's economic momentum. New Zealand gained a seasonally adjusted net gain of 4,500 migrants in July, climbing from 4,300 in June, and was the highest net gain since February 2003, Statistics New Zealand said. Net migration to Australia was 100 in July, up from zero in June, but well below the peak net loss of 4,300 migrants to Australia in February 2001. The number of short-term visitor arrivals rose 7 percent to 196,900 in July from a year earlier, and the highest ever for any July month, helped by more visitors from Australia and China, while visitors from Indonesia were four times higher than last July, the agency said. Overseas trips by New Zealanders fell 2 percent to 233,100 in July from the same month a year earlier.
  4. http://www.stats.govt.nz/~/media/Statistics/Census/2013%20Census/profile-and-summary-reports/infographic-culture-identity/culture-identity-infographic-jpeg.jpg
  5. Diversity in the Workplace: Benefits, Challenges and Solutions Dianne Shaddock Aug 2010 http://easysmallbusinesshr.com/2010/08/diversity-in-the-workplace-benefits-challenges-and-solutions/
  6. This diagram shows what diversity management can look like when managed well within an organisation. The central idea with this model is that diversity management moves from sitting solely with Human Resources to being a whole of organisation approach. Diversity management needs buy-in from the leadership and management team, as well as to be embraced by staff. The process needs to be supported by Human Resources. The three central pillars reflect the ideas of hiring the best talent, keeping the best staff and utilizing their potential to improve your products and services. Employees need to be empowered and engaged in order for the organisation to succeed.
  7. Police video