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Etiquette 101
Tanya Posavatz, CSEP
Etiquette:
What exactly is it?
Etiquette presentation.v2
A code of behavior
that sets expectations
for social behavior
according to
contemporary conventional norms
A code of behavior
that sets expectations
for social behavior
according to
contemporary conventional norms
Why should I care?
Good manners are
just a way of showing
other people that we
have RESPECT for
them
- Bill Kelly
Etiquette presentation.v2
BUSINESS ETIQUETTE
18TIPS
DINING
E-MAIL - TELEPHONE - MEETING
TIP 1
Never criticize someone elses etiquette
*Unless its your kid. Then its your job.
Dining Etiquette
TIP 2
Wait until a few people have been
seated to put your napkin in your lap
*Unless theres a host(ess). Then wait for him/her.
TIP 3
Pass to the right
TIP 4
bread drink
TIP 5
Break off & butter bite-sized pieces
Etiquette presentation.v2
TIP 6
Wait until everyone has been served to start eating
*If your table is more than 12 people, wait until
the guests seated around you have all been served.
TIPS 7-8
TIP 9
If you intend to come back  napkin on seat
If you are leaving for good  napkin on table
TIP 10
E-mail Etiquette
TIP 11
On mass distribution lists:
only Reply All if you really
need to or are asked to
TIP 12
Make your subject line meaningful
TIP 13
Be concise and to the point
TIP 14
Mention attachments
TIP 15
Include a signature line-
with a phone number  in ALL emails
Telephone Etiquette
TIP 16
Dont multitask while on the phone
Etiquette presentation.v2
TIP 17
Put it on vibrate
Put it away
Meeting Etiquette
TIP 18
Give your undivided attention
*aka be fully present and respectful
POP QUIZ
Dont be
THAT guy
Dont be
GROSS
*even if you
are cute
Etiquette presentation.v2
Etiquette presentation.v2

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Etiquette presentation.v2