際際滷

際際滷Share a Scribd company logo

Evolving with Corporate IM Compliance Regulations

ISI Telemanagement Solutions Inc.
ISI Telemanagement Solutions Inc.

This document discusses corporate instant messaging compliance regulations and why companies use IM. It provides an overview of key IM features and benefits, the evolution of corporate IM usage, and two leading IM vendor options. The document also summarizes general IM conversation regulations, industry specific regulations, and what is truly required for IM compliance beyond just storage of records.

1 of 1
Download to read offline
IM COMPLIANCE REGULATIONS WITH CORPORATE EVOLVING & WHY COMPANIES USE THEM FEATURES & BENEFITS OF CORPORATE IM Real-time Communication More immediate, less time consuming than email Less disruptive than phone Allows group collaboration, replacing long email chains Detects presence Can send files and attach/preserve with the converastion msp Saves server space (over email) Easy to implement few barriers to entry or use Available on multiple devices - desktop/mobile/tablet THE EVOLUTION OF CORPORATE IM USAGE Worldwide IM accounts are expected to grow from over 3.4 billion in 2013 to over 4.4 billion by year-end 2017, representing an average growth rate of about 7%. One in three IM users now utilize IM as much or more than e-mail, and many predict that IM usage will outstrip e-mail usage within the next few years. 85% More than 85% of all businesses and organizations now make use of IM. 20-25% report improvement in productivity. TWO CORPORATE VENDORS Integration across MS IT Suite (coexist plan) Can deploy for IM/Presence and ad-hoc web-conferencing then expand later to VOIP Network IM/Presence Can use strictly as a soft phone, or strictly as IM/P, or both Cloud and On-Premise solutions o鍖ered Can provide IM/P to inter/intra domain federations with other enterprise systems Lync Skype federation allows users to IM/P & talk between the two Integration into other Collaboration products such as WebEx, Calendar, and MS O鍖ce Can easily escalate communications from IM/P to voice to video to WebEx meeting GENERAL IM CONVERSATION REGULATIONS 30% of companies using IM have a way of tracking and archiving these communications 40% of companies polled do not have a system of keeping the history or a searchable archive in-house IM is often overlooked as a crucial piece of information management 30% 40% ! Simply blocking all IM or P2P services would place these businesses at a competitive disadvantage in the marketplace. The preferred solution is to allow properly controlled use of these services. AvailabilityConfidentiality Integrity Excess litigation costs Loss of customer confidence Loss of intellectual property The top three information governance failure risks Maintain, protect, and assess compliance issues Establish and implement controls Identify and remediate vulnerabilities and deviations Provide reporting that can prove your organization's compliance At the heart of most regulations is the intention of protecting the information that impacts a corporation's stakeholders These laws can be distilled down to their essential goals INDUSTRY SPECIFIC REGULATIONS Regulated industries are required to preserve and keep accessible and expanding volume of records across endless systems used for internal communications and customers. Financial Services - FINRA Requires that all instant messages be retained and retrievable Government Freedom of Information Acts Requires that agencies produce copies of instant messages upon requests General Business Requires you to produce records within a reasonable time frame upon receipt of a subpoena or other valid request WHAT DOES IT TRULY TAKE TO BE COMPLIANT MPS WITH THESE MANDATES? DOES SIMPLY STORING RECORDS IN A DATABASE MAKE YOU COMPLIANT? NO! Compliant! Audit Trail Prove your records are complete and unmodified Digital Signatures Verify the integrity of your records Compatibility with third-party compliance products Integrate your IM compliance solution to one platform for UC compliance Access/Security Manage identities and authenticate users Delegation of Duties Assign administrative and end-user rights/roles to your records Legal Hold/Litigation Hold Save your records indefinitely, overriding other controls Compliance Warning Message Alert users that their instant messages will be stored; trigger alerts/controls when security or compliance is breached ! As you can see, compliance requires much more than just storage. It is critical that you research your options before settling on a free or low cost solution. The true cost of the wrong solution can be enormous. For more information about ISIs IM Compliance: WWW.ISI-INFO.COM 息 Copyright 2015 ISI Telemanagement Solutions, Inc. 1051 Perimeter Dr, Ste 200 Schaumburg, IL 60173

More Related Content

Evolving with Corporate IM Compliance Regulations

  • 1. IM COMPLIANCE REGULATIONS WITH CORPORATE EVOLVING & WHY COMPANIES USE THEM FEATURES & BENEFITS OF CORPORATE IM Real-time Communication More immediate, less time consuming than email Less disruptive than phone Allows group collaboration, replacing long email chains Detects presence Can send files and attach/preserve with the converastion msp Saves server space (over email) Easy to implement few barriers to entry or use Available on multiple devices - desktop/mobile/tablet THE EVOLUTION OF CORPORATE IM USAGE Worldwide IM accounts are expected to grow from over 3.4 billion in 2013 to over 4.4 billion by year-end 2017, representing an average growth rate of about 7%. One in three IM users now utilize IM as much or more than e-mail, and many predict that IM usage will outstrip e-mail usage within the next few years. 85% More than 85% of all businesses and organizations now make use of IM. 20-25% report improvement in productivity. TWO CORPORATE VENDORS Integration across MS IT Suite (coexist plan) Can deploy for IM/Presence and ad-hoc web-conferencing then expand later to VOIP Network IM/Presence Can use strictly as a soft phone, or strictly as IM/P, or both Cloud and On-Premise solutions o鍖ered Can provide IM/P to inter/intra domain federations with other enterprise systems Lync Skype federation allows users to IM/P & talk between the two Integration into other Collaboration products such as WebEx, Calendar, and MS O鍖ce Can easily escalate communications from IM/P to voice to video to WebEx meeting GENERAL IM CONVERSATION REGULATIONS 30% of companies using IM have a way of tracking and archiving these communications 40% of companies polled do not have a system of keeping the history or a searchable archive in-house IM is often overlooked as a crucial piece of information management 30% 40% ! Simply blocking all IM or P2P services would place these businesses at a competitive disadvantage in the marketplace. The preferred solution is to allow properly controlled use of these services. AvailabilityConfidentiality Integrity Excess litigation costs Loss of customer confidence Loss of intellectual property The top three information governance failure risks Maintain, protect, and assess compliance issues Establish and implement controls Identify and remediate vulnerabilities and deviations Provide reporting that can prove your organization's compliance At the heart of most regulations is the intention of protecting the information that impacts a corporation's stakeholders These laws can be distilled down to their essential goals INDUSTRY SPECIFIC REGULATIONS Regulated industries are required to preserve and keep accessible and expanding volume of records across endless systems used for internal communications and customers. Financial Services - FINRA Requires that all instant messages be retained and retrievable Government Freedom of Information Acts Requires that agencies produce copies of instant messages upon requests General Business Requires you to produce records within a reasonable time frame upon receipt of a subpoena or other valid request WHAT DOES IT TRULY TAKE TO BE COMPLIANT MPS WITH THESE MANDATES? DOES SIMPLY STORING RECORDS IN A DATABASE MAKE YOU COMPLIANT? NO! Compliant! Audit Trail Prove your records are complete and unmodified Digital Signatures Verify the integrity of your records Compatibility with third-party compliance products Integrate your IM compliance solution to one platform for UC compliance Access/Security Manage identities and authenticate users Delegation of Duties Assign administrative and end-user rights/roles to your records Legal Hold/Litigation Hold Save your records indefinitely, overriding other controls Compliance Warning Message Alert users that their instant messages will be stored; trigger alerts/controls when security or compliance is breached ! As you can see, compliance requires much more than just storage. It is critical that you research your options before settling on a free or low cost solution. The true cost of the wrong solution can be enormous. For more information about ISIs IM Compliance: WWW.ISI-INFO.COM 息 Copyright 2015 ISI Telemanagement Solutions, Inc. 1051 Perimeter Dr, Ste 200 Schaumburg, IL 60173