EvonSys - Pega with Omnichannel Strategy
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Check out how EvonSys helped an organization transform their customer service and achieve 100% assurance on serving visitor requests with a single omnichannel platform! By integrating digital touchpoints, CSR productivity increased by 40% and multiple teams were able to serve customers around the clock. Plus, improved reach through targeted marketing campaigns resulted in reaching a broader spectrum of new contacts and a vast community. Read the full case study now. #Pega #customerexperience #omnichannel #digitaltransformation #casestudy
EvonSys - Pega with Omnichannel Strategy
- 1. EvonSys Wilmington, DE USA | www.evonsys.com | info@evonsys.com | est. 2005 Pega with Omnichannel Strategy
- 2. COPYRIGHT 息2023 EVONSYS | CONFIDENTIAL 2 Elevating The Customer Experience Using Omnichannel Strategy.
- 3. COPYRIGHT 息2023 EVONSYS | CONFIDENTIAL 3 Project Summary EvonSys migrated the client's contacts using Pega's CRM and unified all platforms, enabling faster global operations and customer request follow-up. The client is a top automobile manufacturer with a varied portfolio, including cars, SUVs, trucks, buses, and defense vehicles. As a major OEM, they provide a broad selection of integrated e-mobility solutions for both e
- 4. COPYRIGHT 息2023 EVONSYS | CONFIDENTIAL 4 Key Business Challenges Organization felt they were losing followers due to lack of regular follow-up on activities. Marketing campaigns were broad-based and difficult to measure. Little insight into followers' behavior
- 5. COPYRIGHT 息2023 EVONSYS | CONFIDENTIAL 5 Benefits of using an Omnichannel platform Sorted and maintained visitor details in a single platform for pastoral care needs Achieved 100% assurance in serving visitor requests with omnichannel integration Improved customer experience by integrating digital touchpoints Increased CSR productivity by 40% with live chat and mobile app Multiple CSR teams served customers around the clock with a single omnichannel system Improved reach on a broader spectrum of new contacts and a vast community via targeted marketing campaigns
- 6. COPYRIGHT 息2023 EVONSYS | CONFIDENTIAL 6 Business Value By choosing the Pega Platform with the customer service application, EvonSys was able to help our client achieve their business objectives. The transformation solution that was implemented included omnichannel integration, which enabled the organization to maintain engagement with their followers across all channels. This resulted in a smooth multi-channel path for various requirements, which ultimately improved the customer experience. Additionally, the migration of all Pega Unified Messaging helped the organization to gain better insight into their followers' behavior and streamline their marketing campaigns. Overall, this solution brought significant business value to our client by improving their operational efficiency, increasing customer satisfaction, and enhancing their overall brand reputation.
- 7. COPYRIGHT 息2023 EVONSYS | CONFIDENTIAL 7 Case Study For a complete Case Study, please check https://www.evonsys.com/case- studies/omnichannel-case-study
- 8. Wilmington, DE USA | www.evonsys.com | info@evonsys.com | est. 2005