2. Any positive or negative statement
made by potential, actual, or former
customers about a product or
company, which is made available to
a multitude of people and
institutions via the Internet."
旅亮 留:
Hennig-Thurau, Qwinner, Walsh and
Gremler (2004)
17/2/2014
E.Kosmidis, Electrical&Computer Eng,
MEng, MEdu
2