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Exceptional Service
Rhonda K Smith
Objective




 Going above and beyond what is expected on each
 and every customer issue. Respecting customers
 time, we should be zealous in our efforts to resolve
 their issues
Teamwork




 Everyone has something unique to offer that adds
 value. It is imperative we rely on each other to meet
 goals and objectives
Process Improvement




When a process can be improved, we can and should
present ideas to work smarter, not harder
Solutions




The way we have always done it, is not going to perfect
the customer experience. We need to anticipate our
customers needs and exceed their expectations
Exceptional Service




Believe that our future is bright . Our effectiveness should
soar and we should not feel confined, hence, providing
exceptional service

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Exceptional Service

  • 2. Objective Going above and beyond what is expected on each and every customer issue. Respecting customers time, we should be zealous in our efforts to resolve their issues
  • 3. Teamwork Everyone has something unique to offer that adds value. It is imperative we rely on each other to meet goals and objectives
  • 4. Process Improvement When a process can be improved, we can and should present ideas to work smarter, not harder
  • 5. Solutions The way we have always done it, is not going to perfect the customer experience. We need to anticipate our customers needs and exceed their expectations
  • 6. Exceptional Service Believe that our future is bright . Our effectiveness should soar and we should not feel confined, hence, providing exceptional service