The document discusses a young people first model used by Ernst & Young to support young people. It helped over 11,000 total clients across three regions in the UK. Through outreach and various programmes, it helped clients start over 400 businesses and set up community projects. The model aims to get the right young person onto the right programme to achieve the right outcome. Some challenges discussed are having a shared understanding between staff, properly assessing and supporting young people along their journey, and mapping outcomes.