Faculty Senate Presentation
- 1. West Virginia UniversityOffice of Information TechnologyUpdate to the Faculty SenateM. Rehan KhanAssociate Provost and Chief Information OfficerMarch 14, 2011
- 2. OIT MissionTo provide a secure, reliable and robust information technology infrastructure that supports innovation and discovery, pedagogy, public service, and maintains essential production services and systems.2
- 3. OIT OverviewBudget $18M - 157 FTE and 120 to 150 Students/GAs
- 4. Network supports ~ 40,000 users
- 5. Bandwidth increased from 363 to ~775mbps over two years
- 6. 50+ miles fiber optic cable & 250+ miles high speed copper
- 8. Manage 89,000 IP addresses
- 9. Over 1.5 Billion unsuccessful intrusion attempts/year
- 11. Over 1800 simultaneous users/day
- 13. Coverage in all residence halls various campus buildings
- 14. 124,648 Help Desk requests in 2010 (16% increase over 2009)
- 15. 154 technical workshops and webinars
- 16. Data Center
- 17. 212 Physical and 417 Virtual Servers
- 18. Current ~ 220 Terabytes of storage with will increase to >350Tb
- 19. Storage demand growing at 18-20% per year3
- 20. OIT OverviewSpring 2011 eCampus and eLearning30,962 unique student enrollments
- 22. 3,920 peak concurrent users7-10 Million emails received per day (> 90% filtered out as SPAM)Voice-over-Internet Protocol (VOIP) Phones> 85% of campus has been switched to VOIP phones
- 23. Installed on Morgantown Campus, Potomac State College, Charleston HSC, among othersDatabase Management88 Oracle production and test databases
- 24. 419 Microsoft SQL Server databases4
- 25. Reliability and Availability of SystemsGroupWise = 99.74%
- 27. MIX = 99.977%
- 28. Campus Network = 99.99%
- 29. Data Center @ Waterfront = 100%
- 30. Data Center @ WVNET = 99.954%5
- 31. Identity and Access ManagementScope of the WVU Identity Management (IdM) Project:
- 32. Provide the WVU central systems users the ability to sign on with a single user account
- 33. Provide the ability for self-service password reset
- 34. Improve account provisioning, password management and securityMore Information on the IdM Project:Attend the Faculty Forum scheduled for April 13th, 2011 at Mountainlair
- 35. Visit the IdM Project web site http://oit.wvu.edu/idm
- 36. Provide feedback / ask questions6
- 37. GroupWise MobilityA new service that synchronizes data between GroupWise and mobile devices. Provides access to GroupWise from a variety of mobile devices such as:The iPhone, iPad, iPod Touch
- 38. Many cell phones running Android, Window Mobile and selected other mobile operating systems.What data will be synchronized?Calendar, Contacts and e-mailBlackberry devices will continue to connect to the GroupWise system as they do now, using the Blackberry Enterprise Server (BES)7
- 39. GroupWise MobilityHow to obtain the service?Contact OIT Help Desk: 293-4444, or send request to oithelp@mail.wvu.eduYour GroupWise account will be prepared and an email message sent to youFollow directions in the message to configure your device8
- 40. CIO Focus and Key InitiativesIT Executive Leadership TeamEstablished campus technology leadership team
- 41. ATS, HSC, SSM, OIT, Student Affairs, Web Services
- 43. Engaging with College/unit IT leadersAcademic ComputingCreated Director level position to focus on academic and instructional computing
- 44. Realigned C-Tec, eCampus, Instructional Technology Resource Center (ITRC)
- 45. Partner with Extended Learning to better serve faculty and students utilizing technology and pedagogical methods
- 46. Academic Computing Advisory Committee (ACAC)
- 47. Engaging with faculty via Faculty Forums and visits with colleges/campuses9
- 48. CIO Focus and Key InitiativesProject Management and Planning OfficeEstablished new OIT unit
- 49. Responsible for developing PM process, standards and methodology
- 50. Will develop and publish projects and services portfolioInformation SecurityWorking with units throughout the University to help protect WVU’s data
- 51. Internal and external penetration testing, application scanning, intrusion detection, virus protection, identifying risks and pursuing remediation efforts
- 52. Training and Awareness programsProductivity and Collaboration SuiteBegun planning to replace the current GW e-mail/collaboration platform
- 53. Consolidate and unify disparate e-mail, calendaring and productivity systems10
- 54. CIO Focus and Key InitiativesElectronic Research Administration SystemImplementing system in partnership between VP of Research
- 55. Joined the Kuali Foundation, an open source university consortium
- 56. Pre-award tracking & submission, IRB, COICore Network Upgrade 10GbE to buildings, 1GbE to desktop, STEM BuildingsShared Computational FacilityHPC and shared computational facility in the CRL (Chem. Annex)Document Management and Imaging SystemOffice of the Registrar, Enrollment Services and Financial Aid OfficesIdentity and Access ManagementRSO, SSO, Security, account provisioning and managementData Center Planning11
- 57. CIO Focus and Key InitiativesStandards and Policy Development
- 58. Developing IT standards for acceptable use, desktop, access & security, network, copyright infringement, anti-spam, anti virus
- 59. IT Standards, Policy and Decision CommitteeIT GovernanceStrengthening the existing IT governance structure and committees
- 60. Assist CIO in priority setting, funding, resource allocation and communication
- 61. Has oversight for projects and services portfolioStrategic Planning for Information TechnologyInstitutional IT Strategic Planning process begun
- 62. Will include all IT service providers, faculty and students12
- 63. Challenges and OpportunitiesPersonnelRecruitment and retention - Enhance compensation structure to recruit and retain highly qualified IT professionals. Provide professional development and growth opportunities, intellectually simulating and collegial work environmentFunding and ResourcesIncreasing demands for services, rapid changes in technology, mobility, consumerization of technology, competition from industry and regionHighly distributed/decentralized technology environmentAchieve results in a highly distributed/decentralized IT environment
- 64. Identify core technology services that should be provided by the central IT organization. Develop services portfolio that defines central vs. distributed services
- 65. CIO/OIT oversight ~ 30% of overall WVU IT resources and expenditures13
- 66. Comments and ContactM. Rehan KhanAssociate Provost for Technologyand Chief Information OfficerWest Virginia UniversityOffice: (304) 293-4874Rehan.khan@mail.wvu.eduhttp://oit.wvu.edu/14
Editor's Notes
- #11: Enhancing information security infrastructure and adding resources to Info security officeThey realize that a balance must be maintained between academic needs and keeping WVU’s data secure. A recent initiative is testing of research systems and other devices that access the network to assess the risk for attacks and hacking attemptsOIT’s Information Security Office has been working with units throughout the University to help protect WVU’s data, both official records and personal information..
- #14: Be effective and achieve resultsEx. of the ~ 250+ Professional Technologists at WVU 80 are within OIT