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Family-Physicians-Group

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Khalid Moidu
Khalid Moidu

Family Physicians Group (FPG) is a large primary care physician group in Central Florida that became an Accountable Care Organization. To support this new model, FPG standardized its processes and technology across its 26 offices with help from Bright House Networks Enterprise Solutions. Enterprise Solutions provided a fiber network, hosted voice solution, and other services to improve document sharing, patient tracking, analytics, and care coordination. As a result, FPG has more efficiently delivered higher quality patient care while continuing its growth.

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1 Advanced Communications and Networking System Allows Large Physicians Group to Thrive While Focusing on Patient-Centered Care During several periods of growth, Family Physicians Group brought its organization to the next level with the help of one proven technology partner. Orlando-based Family Physicians Group (FPG) is Central Florida’s largest primary care physicians group. With over 60 physicians at 26 offices from the Gulf coast to the Space coast, FPG has grown to become a leader within an emerging healthcare model known as the Accountable Care Organization (ACO). ACO’s voluntarily assume responsibility for both the quality and cost of health care, for a defined population of patients. Unlike the traditional fee-for-service reimbursement model, which pays providers for each case service delivered, an ACO model directly ties payment to outcomes and the providers’ abilities to deliver care in an efficient manner. The Quest for Better Coordinated Care In 2012, FPG entered into an agreement with The Centers for Medicare and Medicaid Services (CMS) to become Central Florida’s first ACO. FPG’s newly appointed CIO, Dr. Khalid Moidu, quickly realized that the key to being able to make this new business model work was an information technology strategy that centered on process, information sharing and standardization. For FPG synchronizing 26 individual locations with separate systems, technology, and workflows was increasingly challenging. Dr. Moidu believed that with the right technology supporting a standard delivery model, FPG would be successful in meeting the care quality goals Family Physicians Group Orlando, FL Profile  Central Florida’s largest primary care physicians group  Over 60 physicians  26 offices Issues  Separate locations with separate systems, technology, and workflows Solution  Bright House Networks Enterprise Solutions Managed Network  Bright House Networks Enterprise Solutions Hosted Voice Results  Standardized processes across all 26 locations  Improvements in document and data sharing, patient tracking, analytics, and customer care coordination CASE STUDY
2 The results have been impressive. FPG’s new fiber network provided by Enterprise Solutions is allowing the organization to standardize processes across the clinics enabling data sharing in ways previously unimaginable. demanded by management. As the clinical information leader, his first step was to review and rebuild processes to support a standard workflow across the 26 clinical sites. In an effort to improve support to the care providers, FPG’s infrastructure was standardized to include enhanced EMR performance, a high-performance Wide Area Network (WAN) and improved communications. Key to these deployments was a training program to enhance the proficiency of the clinical team on navigating the EMR, understanding the revised processes and meaningful use of the data. Enabling Growth and True Community Connectivity To support this transition, Dr. Moidu knew that he could no longer rely on a distributed vendor model with multiple contracts and dispersed support. After a rigorous selection process, Dr. Moidu chose to partner with Bright House Networks Enterprise Solutions as they had both the breadth and depth to support the ambitious technology initiatives needed. Key to his decision was Enterprise Solutions ability to not only provide an end-to-end managed WAN solution providing a high-speed data fiber network across all offices; but also for their understanding and ability to deliver the HIPAA security requirements mandated; a hosted voice solution that provides the ability to standardize communications across all locations; and the ability to support a new telehealth monitoring initiative. Partnering with Enterprise Solutions allows Dr. Moidu to closely coordinate initiatives and as he puts it, provides “one throat to choke”, allowing FPG to operate at the speed required. Proof of Success – Synchronized, Integrated Coordination of Quality Care The results have been impressive. FPG’s new fiber network provided by Enterprise Solutions is allowing the organization to standardize processes across the clinics enabling data sharing in ways previously unimaginable. Processes that used to be manual are now becoming automated. Documents are now more easily shared, patient tracking across clinics through the EMR is more efficient and the ability to provide analytics across the organization has led to better decision making. The hosted voice solution now allows calls to be routed seamlessly across the organization, dramatically improving customer care coordination. With the help of Enterprise Solutions, FPG now delivers more efficient, better quality patient care, and with its technology-enabled shared infrastructure in place, FPG has successfully grown into a data-driven care team focused on collaborating and coordinating care to improve outcomes for their patient population. © 2014 Bright House Networks. Some restrictions apply. Serviceable areas only. Service provided at the discretion of Bright House Networks. 1-877-900-0246 brighthouse.com/enterprise

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Family-Physicians-Group

  • 1. 1 Advanced Communications and Networking System Allows Large Physicians Group to Thrive While Focusing on Patient-Centered Care During several periods of growth, Family Physicians Group brought its organization to the next level with the help of one proven technology partner. Orlando-based Family Physicians Group (FPG) is Central Florida’s largest primary care physicians group. With over 60 physicians at 26 offices from the Gulf coast to the Space coast, FPG has grown to become a leader within an emerging healthcare model known as the Accountable Care Organization (ACO). ACO’s voluntarily assume responsibility for both the quality and cost of health care, for a defined population of patients. Unlike the traditional fee-for-service reimbursement model, which pays providers for each case service delivered, an ACO model directly ties payment to outcomes and the providers’ abilities to deliver care in an efficient manner. The Quest for Better Coordinated Care In 2012, FPG entered into an agreement with The Centers for Medicare and Medicaid Services (CMS) to become Central Florida’s first ACO. FPG’s newly appointed CIO, Dr. Khalid Moidu, quickly realized that the key to being able to make this new business model work was an information technology strategy that centered on process, information sharing and standardization. For FPG synchronizing 26 individual locations with separate systems, technology, and workflows was increasingly challenging. Dr. Moidu believed that with the right technology supporting a standard delivery model, FPG would be successful in meeting the care quality goals Family Physicians Group Orlando, FL Profile  Central Florida’s largest primary care physicians group  Over 60 physicians  26 offices Issues  Separate locations with separate systems, technology, and workflows Solution  Bright House Networks Enterprise Solutions Managed Network  Bright House Networks Enterprise Solutions Hosted Voice Results  Standardized processes across all 26 locations  Improvements in document and data sharing, patient tracking, analytics, and customer care coordination CASE STUDY
  • 2. 2 The results have been impressive. FPG’s new fiber network provided by Enterprise Solutions is allowing the organization to standardize processes across the clinics enabling data sharing in ways previously unimaginable. demanded by management. As the clinical information leader, his first step was to review and rebuild processes to support a standard workflow across the 26 clinical sites. In an effort to improve support to the care providers, FPG’s infrastructure was standardized to include enhanced EMR performance, a high-performance Wide Area Network (WAN) and improved communications. Key to these deployments was a training program to enhance the proficiency of the clinical team on navigating the EMR, understanding the revised processes and meaningful use of the data. Enabling Growth and True Community Connectivity To support this transition, Dr. Moidu knew that he could no longer rely on a distributed vendor model with multiple contracts and dispersed support. After a rigorous selection process, Dr. Moidu chose to partner with Bright House Networks Enterprise Solutions as they had both the breadth and depth to support the ambitious technology initiatives needed. Key to his decision was Enterprise Solutions ability to not only provide an end-to-end managed WAN solution providing a high-speed data fiber network across all offices; but also for their understanding and ability to deliver the HIPAA security requirements mandated; a hosted voice solution that provides the ability to standardize communications across all locations; and the ability to support a new telehealth monitoring initiative. Partnering with Enterprise Solutions allows Dr. Moidu to closely coordinate initiatives and as he puts it, provides “one throat to choke”, allowing FPG to operate at the speed required. Proof of Success – Synchronized, Integrated Coordination of Quality Care The results have been impressive. FPG’s new fiber network provided by Enterprise Solutions is allowing the organization to standardize processes across the clinics enabling data sharing in ways previously unimaginable. Processes that used to be manual are now becoming automated. Documents are now more easily shared, patient tracking across clinics through the EMR is more efficient and the ability to provide analytics across the organization has led to better decision making. The hosted voice solution now allows calls to be routed seamlessly across the organization, dramatically improving customer care coordination. With the help of Enterprise Solutions, FPG now delivers more efficient, better quality patient care, and with its technology-enabled shared infrastructure in place, FPG has successfully grown into a data-driven care team focused on collaborating and coordinating care to improve outcomes for their patient population. © 2014 Bright House Networks. Some restrictions apply. Serviceable areas only. Service provided at the discretion of Bright House Networks. 1-877-900-0246 brighthouse.com/enterprise