Faq
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Sound and noise is the number one complaint among hotel guests, with 75% of issues going unreported. Guest ratings are 32% higher without noise problems, and 86% of people are less likely to recommend or revisit a hotel after a bad experience from noise. The most common noise complaints mentioned are from plumbing like toilets, footsteps from rooms above, voices in halls, noises from adjacent rooms, outside sounds, and mechanical equipment like air conditioning. Addressing noise can significantly improve guest satisfaction and loyalty.
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Faq
- 1. *Sound and Noise is the #1 complaint among hotel guests. *75% of sound and noise complaints go unreported. *82% of people are less likely to stay in a hotel if they see multiple bad reviews online. *Hotel guest ratings are 32% higher when there are no noise or sounds problems. *86% of people are less likely to recommend a hotel to friends and family or on social media it they had a bad experience related to noise and sound problems. *Costumers that use hotel review websites read an average of 9 reviews on a hotel before booking a reservation. *68% of hotel guest are more likely to leave a negative hotel review after a bad experience then they are to leave a positive review after a good experience. *82% of constumers feel that a hotel stay is very important to their overall traveling experience. The most frequently mentioned noise complaints in hotels: ? flushing toilets ? walking/contact sound of people in the room above ? voices in corridors ? night noises from adjacent rooms ? outside noises ? sounds of hotel bar/restaurant ? sound of air-con/ventilation ? closing doors ? sounds of rolling luggage and trolleys ? sound of adjacent elevator cooling installation www.quiethotelroom.org/en/