February Board of Governors Presentation
- 1. West Virginia UniversityOffice of Information TechnologyUpdate to the BOG Audit CommitteeM. Rehan KhanAssociate Provost and Chief Information OfficerFebruary 3, 2011
- 2. Presentation AgendaMission, Goals and Organizational ValuesOffice of Information Technology ServicesOIT Statistics and DataCIO Focus and Key InitiativesOpportunities and ChallengesPeer Comparison Educause Core DataComments and Questions2
- 3. OIT MissionThe Office of Information Technologys mission is to provide a secure, reliable and robust information technology infrastructure that supports innovation and discovery, pedagogy, public service, and maintains essential production services and systems.3
- 4. OIT GoalsTo be customer focused and a performance driven organization that empowers the University community through the use of information technology, to enrich the academic experience for students, and to strengthen the ability to teach, learn, conduct research, and to provide public service throughout West Virginia, the nation and beyond. 4
- 5. OIT Organizational ValuesCustomer focused and performance drivenIntegrity and honestyTeamwork and professionalismInnovative, efficient and effectiveAccountability and continuous improvementCommunicationWinning attitude5
- 6. OITServicesTelecommunicationsNetworksInformation SecurityProject ManagementDatabase ManagementApplication DevelopmentData Center OperationsResearch ComputingTechnology ConsultingTraining and developmentStudent Computer LabsTest/SEI ScanningClassroom TechnologyHelp DeskComputer RepairLAN ServicesDomain/Server ManagementIT Resource CenterWVU eCampusApplication SupportMiddleware ServicesEmail/Collaboration toolsWireless AccessDivisional Campus supportSoftware LicensingStrategic Planning6
- 7. Statistics145 FTE and 150 PT Students - Budget $17M
- 8. 1.5 Billion+ Unsuccessful Intrusion Attempts/Year
- 9. 50+ miles fiber optic cable & 250+ miles high speed copper
- 10. Network supports ~ 40,000 users
- 12. Manage 89,000 IP addresses
- 13. Wireless network consists of 700+ individual access points
- 14. Wireless infrastructure supports over 1800 simultaneous users/day
- 15. 100% wireless coverage in all residence halls and many other campus buildings
- 16. 124,648 Help Desk requests in 2010 (16% increase over 2009)
- 17. 154 technical workshops and webinars (1032 attendees)
- 18. Data Center - 250 Physical and Virtual Servers
- 19. 250 Terabytes of storage, three Storage Area Networks (SAN)
- 20. Storage demand growing at 18-20% per year7
- 21. StatisticsFall 2010 eCampus and eLearning32,615 unique student enrollments
- 23. 4,910 peak concurrent users7-10 Million emails received per dayMore than 90% filtered out as SPAMVoice-over-Internet Protocol (VOIP) Phones85-90% of campus has been switched to VOIP phones
- 24. Installed on Morgantown Campus, Potomac State College, Charleston HSC, State Fire Training among othersDatabase Management88 Oracle production and test databases
- 25. 419 Microsoft SQL Server databases8
- 26. Reliability and Availability of SystemsGroupWise (e-mail and collaboration) = 99.74%
- 27. eCampus (Blackboard/WebCT) = 99.954%
- 28. MIX (Student Portal) = 99.977%
- 29. Campus Network = 99.99%
- 30. Data Center No. 1 Waterfront = 100%
- 31. Data Center No. 2 WVNET = 99.954%9
- 32. Partnerships with WVU Departments and Divisional/Affiliate campusesPartnershipsCollege of Creative Arts
- 33. College of Engineering and Mineral Resources
- 34. Davis College of Agriculture, Natural Resources, and Design
- 36. VP of Research and Economic Development
- 37. Student Affairs Student Systems Management
- 38. WVU Extension
- 39. AthleticsSupport IT at Divisional/Affiliated CampusesPotomac State College
- 40. WVU Institute of Technology
- 42. CIO Focus and Key InitiativesIT Executive Leadership TeamEstablished campus technology leadership teamAcademic ComputingCreated Director level position to focus on academic and Instructional computing
- 43. Realigned ITRC with Extended Learning to better serve the students and faculty utilizing virtual pedagogical methods
- 44. Academic Computing Advisory Committee (ACAC)
- 45. Engage with faculty via town hall meetings and visits with colleges/campusesInformation SecurityEnhanced resources, awareness programs, and training
- 46. Penetration testing, application scanning, Intrusion, virus protection11
- 47. CIO Focus and Key InitiativesProject Management and Planning OfficeNew OIT unit established.Technology Standards and Policy developmentDeveloping IT standards for desktop, security, network, etc.IT Governance Structure and CommitteesProject and services portfolio, priorities, funding, resource allocationIntegrated Productivity and CollaborationConsolidate and unify disparate e-mail, calendaring and productivity systemsStrategic Planning for Information TechnologyInstitutional IT Strategic Planning process begun
- 48. Will include all IT service providers, faculty and students12
- 49. CIO Focus and Key InitiativesElectronic Research Administration SystemJoined Kuali Foundation - an open source university consortium
- 50. Partnership between VP of Research and OITCore Network UpgradeSTEM buildings, 1GbE to desktop; 10GbE to buildingsResearch ComputingShared computational and high performance computing facilitiesDocument Management and Imaging SystemIdentity and Access ManagementRSO, SSO, Security, account provisioning and managementLong Term Data Center Plan13
- 51. Opportunities and Challenges Central vs. Distributed servicesIdentify and define core technology services to be provided by central organization. Develop services portfolio that defines central vs. distributed services
- 52. CIO/OIT oversight ~ 30% of overall WVU IT resources and expenditures
- 53. Ex. of the ~ 250 Professional Technologists at WVU 80 are within OITIntegration and duplicationIdentify and reduce/eliminate redundant services across WVU
- 54. Regional/divisional systems integrationPersonnelEnhance compensation structure to recruit and retain highly qualified IT professionals. Provide professional development and growth opportunities, intellectually simulating and collegial work environmentFunding and ResourcesIncreasing demand for services, changes in technology, competition from industry and region14
- 55. EDUCAUSE Core DataSchools Included in Comparison* all schools includes are public institutions and have a Carnegie Classification of DR EXT15
- 58. Central IT Staff Totals18
- 59. Overall Budget19
- 60. Summary of CIO PrioritiesInformation SecurityAcademic and Instructional ComputingResearch and Shared Computational FacilitiesPortfolio and Project ManagementInformation Technology GovernanceIT Standards and policy developmentRecruitment and retention of highly skilled workforceFunding and ResourcesAchieve efficiency, results and cost reduction in a highly distributed WVU IT environment. Collaboration, partnerships, consolidation and integration to reduce duplicative services at all levels of the university20
- 61. Comments and ContactM. Rehan KhanAssociate Provost for Technologyand Chief Information OfficerWest Virginia UniversityOffice: (304) 293-4874mrkhan@mail.wvu.eduhttp://oit.wvu.edu/21