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The document summarizes the results of an online expert survey conducted between November 2007 and January 2008 by the Department of Organizational Design and Behavior at the University of Stuttgart on how new media can support change management projects. Over 300 respondents from various industries and with experience in different types of change initiatives provided input. The survey looked at the application and benefits of both traditional tools and newer Web 1.0 and Web 2.0 tools. Key findings included the level of use of different tools, perceived benefits like increased employee participation and motivation, and the expected future relevance of Web 2.0 tools for change management.

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NEW MEDIA IN CHANGE MANAGEMENT Results Overview Prof. Dr. Michael Reiss, Hionia Vlachou, Gordana Spejic, Dirk Steffens Department of organizational design and behavior , University of Stuttgart Heilbronner Strasse 7 D-70174 Stuttgart Fon: +49 711 685-83156 Fax: +49 711 685-82764

DESIGN AND EXECUTION OF THE SURVEY New media like weblogs, internet-communities, wikis and web based trainings are not only revolutionizing operational business and communication structures within and between companies, but also strategic processes like innovation and time based competition. The question is if and how successfully these new media are able to support change projects. To clarify this question, the Department of Organizational Design and Behavior at the University of Stuttgart conducted an online expert survey on “New Media in Change Management” between mid November 2007 and mid january 2008. Central aspects of the survey were the evaluation of the application and the benefits of the new media. You are invited to actively participate in our weblog http://www.change-zweinull.de

OCCUPATIONAL ACTIVITY OF RESPONDENTS N=300

CHANGE - EXPERIENCE BY CATEGORIES Mehrfachnennungen möglich, maximal 2 Nennungen Others Cost reduction Business Process Reengineering Cultural change Post Merger Integration Outsourcing Internationalization/ Globalization Organizational restructuring IT- Implementation Strategy shift

APPLICATION OF CONVENTIONAL TOOLS IN CHANGE MANAGEMENT N = 234 N = 227 N = 225 N = 235 N = 236 N = 238 N = 223

FREQUENCY OF WEB 1.0 – TOOLS APPLICATION IN CHANGE MANAGEMENT N = 225 N = 211 N = 229 N = 216 N = 219 N = 216

FREQUENCY OF WEB 2.0 – TOOLS APPLICATION IN CHANGE MANAGEMENT N = 212 N = 211 N = 208 N = 214 N = 208

USE OF WEB 2.0 - TOOLS IN CHANGE MANAGEMENT

WEB 2.0 - BENEFITS : LEVEL OF KNOWLEDGE OF EMPLOYEES AFFECTED N = 130 N = 116 N = 106 N = 116 N = 114

WEB 2.0 - BENEFITS : PARTICIPATION OF EMPLOYEES IN CHANGE PROJECT N = 132 N = 118 N = 109 N = 123 N = 117

WEB 2.0 - BENEFITS : SKILL LEVEL N=114 N=100 N=118 N=128 N=111

WEB 2.0 - BENEFITS : MOTIVATION OF EMPLOYEES AFFECTED N=115 N=104 N=123 N=130 N=118

WEB 2.0- BENEFITS : SELF ORGANIZATION IN CHANGE PROJECTS N=134 N=119 N=119 N=145 N=131

WEB 2.0 - BENEFITS : COSTS OF CHANGE PROJECTS N = 122 N = 106 N = 198 N = 121 N = 112

WEB 2.0 - BENEFITS : DURATION OF CHANGE PROJECTS N=110 N=102 N=110 N=120 N=111

RELEVANCE OF WEB 2.0 - TOOLS : CURRENT PROPORTIONS N=211

RELEVANCE OF WEB 2.0 - TOOLS : FORECAST OF PROPORTIONS N=217

IMPACT OF WEB 2.0 – TOOLS (1) Intensity N=178 N=172 N=166 N=179 N=172 N=185 N=181

IMPACT OF WEB 2.0 – TOOLS (2) N=179 N=180 N=169 N=178 N=170 N=166 N=167

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1. NEW MEDIA IN CHANGE MANAGEMENT Results Overview Prof. Dr. Michael Reiss, Hionia Vlachou, Gordana Spejic, Dirk Steffens Department of organizational design and behavior , University of Stuttgart Heilbronner Strasse 7 D-70174 Stuttgart Fon: +49 711 685-83156 Fax: +49 711 685-82764

2. DESIGN AND EXECUTION OF THE SURVEY New media like weblogs, internet-communities, wikis and web based trainings are not only revolutionizing operational business and communication structures within and between companies, but also strategic processes like innovation and time based competition. The question is if and how successfully these new media are able to support change projects. To clarify this question, the Department of Organizational Design and Behavior at the University of Stuttgart conducted an online expert survey on “New Media in Change Management” between mid November 2007 and mid january 2008. Central aspects of the survey were the evaluation of the application and the benefits of the new media. You are invited to actively participate in our weblog http://www.change-zweinull.de

3. OCCUPATIONAL ACTIVITY OF RESPONDENTS N=300

4. CHANGE - EXPERIENCE BY CATEGORIES Mehrfachnennungen möglich, maximal 2 Nennungen Others Cost reduction Business Process Reengineering Cultural change Post Merger Integration Outsourcing Internationalization/ Globalization Organizational restructuring IT- Implementation Strategy shift

5. APPLICATION OF CONVENTIONAL TOOLS IN CHANGE MANAGEMENT N = 234 N = 227 N = 225 N = 235 N = 236 N = 238 N = 223

6. FREQUENCY OF WEB 1.0 – TOOLS APPLICATION IN CHANGE MANAGEMENT N = 225 N = 211 N = 229 N = 216 N = 219 N = 216

7. FREQUENCY OF WEB 2.0 – TOOLS APPLICATION IN CHANGE MANAGEMENT N = 212 N = 211 N = 208 N = 214 N = 208

8. USE OF WEB 2.0 - TOOLS IN CHANGE MANAGEMENT

9. WEB 2.0 - BENEFITS : LEVEL OF KNOWLEDGE OF EMPLOYEES AFFECTED N = 130 N = 116 N = 106 N = 116 N = 114

10. WEB 2.0 - BENEFITS : PARTICIPATION OF EMPLOYEES IN CHANGE PROJECT N = 132 N = 118 N = 109 N = 123 N = 117

11. WEB 2.0 - BENEFITS : SKILL LEVEL N=114 N=100 N=118 N=128 N=111

12. WEB 2.0 - BENEFITS : MOTIVATION OF EMPLOYEES AFFECTED N=115 N=104 N=123 N=130 N=118

13. WEB 2.0- BENEFITS : SELF ORGANIZATION IN CHANGE PROJECTS N=134 N=119 N=119 N=145 N=131

14. WEB 2.0 - BENEFITS : COSTS OF CHANGE PROJECTS N = 122 N = 106 N = 198 N = 121 N = 112

15. WEB 2.0 - BENEFITS : DURATION OF CHANGE PROJECTS N=110 N=102 N=110 N=120 N=111

16. RELEVANCE OF WEB 2.0 - TOOLS : CURRENT PROPORTIONS N=211

17. RELEVANCE OF WEB 2.0 - TOOLS : FORECAST OF PROPORTIONS N=217

18. IMPACT OF WEB 2.0 – TOOLS (1) Intensity N=178 N=172 N=166 N=179 N=172 N=185 N=181

19. IMPACT OF WEB 2.0 – TOOLS (2) N=179 N=180 N=169 N=178 N=170 N=166 N=167

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