Field Force Supremacy with FarEye
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This document discusses how companies can use the FarEye mobile workforce management platform to improve field operations. It provides examples of how FarEye allows companies to digitize job dispatching, collect proof of delivery and customer signatures digitally, track field agent locations in real-time, and gain insights through analytics and reports. Some benefits highlighted include increased first time delivery rates, faster customer responses, reduced delivery complaint calls, lower fuel costs, and new capabilities like allowing pickups while delivering.
Field Force Supremacy with FarEye
- 1. FIELD FORCE SUPREMACY How to plan, manage & dispatch jobs to mobile workers with FarEye.
- 2. AN AVERAGE FIELD STAFF SPENDS 21% OF HIS TIME IN DOING ADMINISTRATIVE WORK.
- 3. COMPANIES SPEND AN AVERAGE OF 38 MINUTES IN FINDING PROOF DOCUMENTS.
- 4. 85% OF CONSUMERS ARE DISSATISFIED WITH THEIR PHONE EXPERIENCE.
- 5. FIELD SUPREMACY is the strategy which enables workforce in doing tasks which are more profitable.
- 6. But strategies require a who, what, when, where and how? WELL, LET’S FIX THAT
- 7. Mobile device usage in the field is not a new concept (think of UPS) however the possibilities today are enormous.
- 8. Let’s take a look at a hypothetical last mile delivery process of a courier company.
- 9. Let’s take a look at a hypothetical last mile delivery process of a courier company.
- 10. Each field agent carries an average of 30-40 packages for delivery, every day
- 11. Before starting, takes print of all addresses from CRM
- 12. He also checks the content of each package, from CRM
- 13. Checks address on printed sheet and search on maps, for directions
- 14. Checks the contact number on printed sheet and calls
- 15. If consignee is not responding, he returns the package
- 16. For delivery, he collects signature (POD)
- 17. Collects cash, if required
- 18. Attempts all delivery and returns back to office, at day end.
- 19. Adds up the total cash collected and hand it over
- 20. Scans & uploads all the Proof of Delivery
- 21. Updates all un-delivered packages with reasons
- 22. All of the above steps could be done with a laptop, a phone and a internet connection.
- 23. Even more could be done using a mobile equipped with FarEye & integrated with the CRM/ERP.
- 24. LIFECYCLE OF A JOB
- 25. FAREYE IS A TOOL FOR DISPATCHING JOBS AND COLLECTING DATA.
- 26. Digital job list on FarEye, directly from CRM/ERP
- 27. Full job details with Call & SMS buttons at bottom.
- 28. Proof of Attempt – Photo, Comm. Logs, GPS & Signature
- 29. ANGRY CUSTOMER ?
- 30. Search – Export PDF – Mail (all this in <3mins)
- 31. What else could FarEye do with GPS enabled device?
- 32. Near real time location of field agents. This helps in planning delivery schedules and routes
- 33. Daily trip analysis of field agent based on GPS readings and communication logs.
- 34. Analytics and Reports with FarEye.
- 35. GIS Data of routes and customer addresses. This provides immunity to the aging workforce problem.
- 36. Daily cash reconciliation report, from across the geographies.
- 37. Time and attendance for field agents.
- 38. Mileage reports of field agents based on GPS values
- 39. NPS Score collected from customers, at the time of delivery.
- 40. Performance index for all field agents.
- 41. Technical Advantage of FarEye
- 42. HOSTED ON AMAZON CLOUD. FarEye has an SLA of 98.5% uptime with its clients.
- 43. MAP BOX FOR GIS CAPABILITIES.
- 44. FAREYE OPERATES ON THICK CLIENT ARCHITECHTURE
- 45. WORKS ACROSS THE FULL SPECTRUM OF TELECOM. FarEye wireless requirement is 1GB of 2G/Edge GPRS.
- 46. LOW BATTERY CONSUMPTION & REMOTE MONITORING
- 47. BASIC REMOTE DEVICE MANAGEMENT. Locate device, Wipe data, Event logs & Disable access
- 48. HTTPS, PENETRATION TESTING, KEY-PAIR AUTHENTICATION
- 49. THE GAINED SUPREMACY Benefits of FarEye.
- 50. QUICKDEL LOGISTIC increased their first time delivery rate by 23%.
- 51. LOCALBANYA’S customers now get faster and much accurate response.
- 52. JABONG reduced delivery complain calls by 73%
- 53. BEARTH & SPIRE reduced their fuel expenses by 28%
- 54. ECOM EXPRESS field agent can now also Pickup while Delivering.
- 55. FarEye delivers real-time information; cut costs & response time; & provide opportunities for revenue generation THANK YOU !
Editor's Notes
- #3: (Harris Corporation, White Paper 2009) 21% = 10 hours per week. Administrative work includes Printing, Sorting, Data Entry – Scanning and Cash reconciliation job.
- #4: High cost of not finding information – IDC white paper
- #5: Above lines are by Gartner. 44% said the information received was not accurate - Harris
- #10: Explain what last mile means.
- #12: This is also popularly known as the Daily Runsheet
- #13: The agent must say : I am here to delivery your order from Jabong or XYZ.
- #16: Mark this packet for re-attempt or return to sender after 4 or 5 attempts
- #21: Proper indexing of this data is required for future accessiblity
- #22: Chances of human error and conflict with customers
- #29: Its no more POD, its POA. Signature is only possible for successful cases, what about other cases?
- #33: By best available executive, the one who is closest and has least number of jobs
- #45: FarEye can retain the information captured in the device cache and later synchronize with back-end systems
- #49: We generate separate key pair for all our client. So there is never a conflict of data.
- #52: Overhead costs are Paper printing, data entry, etc.
- #55: This reduces cost of 2nd run totally