The document outlines 10 takeaways for learning from Scandinavian design experts, emphasizing people-centered design approaches like empathy, insights, collaborative design methods, prototyping, and evolution over traditional product-focused approaches. It encourages zooming in to understand problems and zooming out to find solutions, using a global network to collaborate and learn from other labs, and accelerating what's already happening rather than seeking the spotlight. The goal is to shift from traditional transactional design to co-design that is intuitive and relational.
12. A Shift in Public Perspective
Traditional
Product
Optimize
Solution
For People
Logical
Transactional
Co-Design
Process
Redefine
Evolution
With People
Intuitive
Relational
Editor's Notes
#3: Danish Design is all about human centered design. The human scale is in the dna of danish design.
#5: Mindlab evolution.
Make it work in your own context, based on the system and the needs of the people involved.
#7: Involve users, for example ethnographic research.
Ethnographic research is about being interested in peoples live.
#8: Zooming in on the problem gives a different view on the issue at stake. From which decision should I make >to> what should I make a decision about?
Reframing is essential to start to work with the RIGHT question.
#9: Its not about asking them if they want red or white.
#10: Its not sufficient to start doing it yourself. You can learn from others. Bason emphasize this. Also tell that Ivan is focusing on this point.
#11: Its not about improving the existing. We need radical new solutions. Design helps public managers rehearse the future. Prototyping is key.
#12: You dont always need to initiate, but accelerate and facilitate