Fifth Space Does Systems Change, RSD4 Presentation
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We took five Fifth Space Fellows to Banff to present at the RSD4 Symposium - which explored the intersection of design and systems thinking. Here's what we said.
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![Seeding & Spreading Design Capacity
Case Study of Fifth Space
Systemic Design Symposium [RSD4]
1-3 Sept. - The Ban鍖 Center
@inwithforward #RSD4](https://image.slidesharecdn.com/rsd4fspresentationv3lr3bigfile-150903205939-lva1-app6892/85/Fifth-Space-Does-Systems-Change-RSD4-Presentation-2-320.jpg)
Fifth Space Does Systems Change, RSD4 Presentation
- 2. Seeding & Spreading Design Capacity Case Study of Fifth Space Systemic Design Symposium [RSD4] 1-3 Sept. - The Ban鍖 Center @inwithforward #RSD4
- 3. Lisa Joy Trick Senior Manager Sarah Schulman Director Bobae Kim Frontline Social Worker Janey Roh Senior Manager Wendy Moore Frontline Social Worker Krista McGrath Home Share Coordinator Manuela Aguirre PhD Fellow 5 organizations collaborating: 3 social service delivery agencies, 1 social entreprise & 1 design university @inwithforward #RSD4
- 4. @inwithforward #RSD4 what unites us? transforming social services from safety nets into trampolines
- 5. CA US NL UK AU HomelessSMS developed at TACSI (2010-2012) developed at participle (2008-2010) CA #disability #homelessness #youth #addiction #family #domestic violence HomelessSMS A mixed track record: @inwithforward #RSD4
- 8. But we didnt change what the system did. @inwithforward #RSD4
- 9. @inwithforward #RSD4 Shifting the feedback professionals get Shifting human resourcing, procurement, metrics, etc. Shifting Fay兵s context & conversations
- 10. @inwithforward #RSD4 What is the smallest increment of change that might represent that we are changing in the right direction? Ann Pendleton Jullian
- 11. @inwithforward #RSD4 So we move here, to a social housing complex, in a suburb of Burnaby. Lived 3 months. Blend of designers, social scientists, secondies from agencies.
- 12. @inwithforward #RSD4 the starter project was a way to test the partnership
- 13. @inwithforward #RSD4 The underutilized The empty pipe- liners The pleasers The positive deviants The divers early 20s ethnographic research-by-design Insider perspectives, Generative approaches, Operate in rich and multiple layers Real life contexts. (Birger Sevaldson 2010) segmentationofpeople
- 14. @inwithforward #RSD4 formal system mark service deliverer Has been going to the same day program for 20 years. Im tired of making spaghetti. Id really like to learn to make a roast.
- 15. @inwithforward #RSD4 formal system mark service deliverer informal system Also feeling a bit stuck. No source of new ideas. Same thing day in, day out.
- 16. @inwithforward #RSD4 formal system service deliverers sta鍖 supervisor mark Spends his entire day with a human resourcing puzzle. How to sta鍖, how to stay within budget.
- 17. @inwithforward #RSD4 formal system service deliverers service organization policy-makers mark Innovation Director of government agency Wants to reduce service dependencies. How to make change when you fund the same way.
- 18. @inwithforward #RSD4 formal system service deliverers small business owners schools, cities, community centers passionate individuals service organization policy-makers informal system
- 19. @inwithforward #RSD4 small business owners schools, cities, community centers passionate individuals informal system
- 21. testing tweaking, reshaping.... new tool value propositions tools interactions roles @inwithforward #RSD4
- 23. @inwithforward #RSD4 video FS intro
- 24. @inwithforward #RSD4 *Modeled on Google卒s 20% Time that aimed to empower employees to use 1/5th of their FTE to work on projects (this is how Gmail got developed). mechanics of 鍖fth space 20% FTE for 6 months from 29 to 27 people 3 social service organizations 7 teams, 6 projects 2 projects moving forward all interactions prototyped
- 25. @inwithforward #RSD4 what has changed from February 2015?
- 26. @inwithforward #RSD4 early indicators of change 12 new friendships catalyzed 5 small businesses o鍖ering jobs 12 hacks identi鍖ed 10 families asking for more starting to create change at the individual level & informal system small business owners schools, cities, community centers passionate individuals
- 27. @inwithforward #RSD4 early indicators of change service deliverers service organization policy-makers a network of support to draw from in three social service agencies and policymakers will soon have a 3-day residency
- 29. @inwithforward #RSD4 ripple e鍖ects among some colleagues service deliverers service organization policy-makers
- 30. @inwithforward #RSD4 when moving quickly & nimbly, we卒ve inadvertently left people out and created pockets of resistance
- 31. @inwithforward #RSD4 CEOs mobilizing resources in record time service deliverers service organization policy-makers
- 32. @inwithforward #RSD4 The experience of the Fifth Space
- 35. @inwithforward #RSD4 video FS wendy & sherri self ethnos
- 36. @inwithforward #RSD4 a 鍖at structure of inter-agency & inter-hierarchy team collaboratin
- 37. @inwithforward #RSD4 a safe space for challenging assumptions & being creative
- 38. @inwithforward #RSD4 iteration #1 of 4 of research tools
- 41. @inwithforward #RSD4 nTANDEM 55 Share on Air WIRE HIRE 6 projects were live prototyped for 1.5 months - 2 moving forward
- 43. 24 participants / 2 events #speedfriending #fiesta4living 12 sets of phone numbers exchanged 2 sets of long lost friends reconnected 1 set considering homeshare @inwithforward #RSD4
- 44. @inwithforward #RSD4 how do we scale?
- 45. @inwithforward #RSD4 S ocial Se rv ice Providers inB ritis h Colu m bia curation coaching curriculm style skills space sta鍖ng strategy structure shared values services HR employment 鍖nance community connections providing a backbone infrastructure
- 46. @inwithforward #RSD4 S ocial Se rv ice Providers inBr itis h Colu m bia curation, coaching, curriculm, culture, collaboration style skills space sta鍖ng strategy structure shared values services HR 鍖nance community improvement N eighbo rh ood Center in Toro nto , Canad a style skills space sta鍖ng strategy structure shared values services HR 鍖nance community improvement M ore soc ial service proviersi nB C, Cana da style skills space sta鍖ng strategy structure shared values services HR 鍖nance community improvement M ore soc ial service providers in Toront o style skills space sta鍖ng strategy structure shared values services HR 鍖nance community improvement people living with developmental disabilitites people living on the streets people who are long-term unemployed people living in women shelters scaling in partnerships
- 47. @inwithforward #RSD4 3 things to remember What: We are trying to prototype change for people at all levels of the social system. How: Working from the ground-up to model new practices, live prototyping and measuring what works, what doesnt, for whom and why. Why? Too many top-down changemaking approaches have a huge disconnect between what is designed and what is actually implemented and felt by people on the ground. So we are working backwards: from people to interactions to services - rather than from policy, to program to people. *Ask us for a copy of Grounded Change
- 48. @inwithforward #RSD4 we are poking the system from within by actively prototyping new possibilities and scaling the 鍖fth space mindset
- 49. @inwithforward #RSD4 for videos & blog posts www.鍖fthspace.ca