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- 1. Suryadeep Dwivedi B63, C.W.S COLONY JAYANT,N.C.L,DISTT- SINGRAULI,M.P +91-9713223760,9425253760 Suryadeep.d32@gmail.com Accomplished, Achievement and Results Oriented, technically strong, Interested to work in Technical Field, Business Management sales & service. CAREER OBJECTIVE Seeking a challenging and outstanding position as a professional in a progressive growth oriented organization where I can utilize my skill to the optimum in the interest of company as well as enhance my career in the field of Automobile, Auto ancillary, Production, manufacturing and maintenance as well as maintenances of equipment as per service where my skills & knowledge can be contribute and utilized with an organization of repute. PROFESSIONAL EXPERIENCE Company Name : Exide industries limited Duration : 8th Aug 2012 to Till Date Designation : Service Engineer (Spoke In-Charge) Key responsibility : 1. To have knowledge & skill about product and also having customer orientation & provide excellent time bound service exceeding customers expectations, keeping the Company Policy in mind. 2. Work closely with the field staff to implement appropriate policies to manage work flow and communication. 3. Provide product feedback and customer suggestion to Research and Development (R&D) 4. Interact with Customer support, Sale marketing and senior management to continually evaluate and improve the product support solution and strategy. 5. Involve other team member to established best decision and act independently when required. 6. To work in healthy team contribute to minimize warranty cost & Customer satisfaction. EDUCATIONAL CREDENTIALS Master of Business Administration in Marketing from Sikkim Manipal University with Aggregate 72% In (2013-2015). Bachelor of Engineering in Electronics & Communication From Jai Narayan College of Technology,BHOPAL, having university of RGPV Bhopal with Aggregate 67% In (2007- 2011). AISSCE from CBSE (PCM) with 76 % in (2007). AISSE from CBSE with 65.40% in (2005).
- 2. Accommodating :-4 DISTRICTS( AMBIKAPUR,KOREA,JASHPUR,SURAJPUR) For :- Resolving all complaints in constructive way in all Segments Commercial Vehicle, Passenger Vehicle, Two Wheeler and HUPS as well as their battery related issues in shortest time followed by effective warranty administration. Manage customer Complaint in priority basis and Train to dealer as well as their Technician for better service ASAP. Visit to various sites on reactive jobs and proactive visits. If required along with Regional Service to complete the job, to the entire satisfactions of the Customers. Managing daily activities associated to all Technical effort including, creative development, cross functional implementation, campaign tracking. Provide high level technical support to external customers at their location. Provide on-site training to the customers. Interface with cross functional work teams such as field applications, customer support/services, Product management, manufacturing and marketing/sales. Create And maintain service information in the company enterprise database. Timely and professionally handle field service calls and issues arising from the field service visits, triage with field applications scientists as appropriate. Communicate with the customer to ensure satisfaction and implement any necessary corrective actions Proper visit to Dealer and Proper Campaigning at different location of territory for Communicating new product, and their warranty explanation.. Gathering industry data and analyzing spend patterns to highlight the potential for future growth. Communicating new products to potential clients. Proven ability to maximize sales (As per Requirement) by creating professional sales script and building rapport with potential new and also existing customers. KEY COMPETENCIES AND SKILLS Reduce warranty Business development Product advertising Loss prevention Planning Promotions Competitor analysis Staff development ADMINISTRATIVE RESPONSIBILITIES
- 3. Reporting Officer of:- 1- Installation and configuring UPS, Installation of DB, SMDB, Power Panels. 2- Solve issues regarding to fuse system, Daughter card, Total load taken by UPS, charging & Discharging, CUT-OFF Voltage, Normal & High Charging of UPS. 3- Troubleshooting problems and providing proper diagnostics and suggested solutions if spare parts are needed or repairs. 4- Installation of ATS and connecting the I/P cables and O/P cables. 5- HUPS Technicians, Whose work are:- 6- Installation and configuring UPS, Installation of DB, SMDB, Power Panels. 7- Solve issues regarding to fuse system, Daughter card, Total load taken by UPS, charging & Discharging, CUT-OFF Voltage, Normal & High Charging of UPS. 8- Troubleshooting problems and providing proper diagnostics and suggested solutions if spare parts are needed or repairs. 9- Installation of ATS and connecting the I/P cables and O/P cables. Two Automotive and 1 Batmobile Technicians, Whose work are:- 1- Handling a progressive and analytic development of organization as a maintenance and service implementation. 2- Provide high level technical support to external customers at their location. 3- Perform hands-on, on-site trouble shooting service. 4- Develop Service Technical documentation. 5- Timely complete and submit all required paperwork. Commercial Assistance, Whose work are:- 1- Processing and management of invoice for all commercial activities and maintenance of the department budget spreadsheet. 2- Making Claim Receipt Note (CRN) as well as Goods Receipt Note (GRN), and process for billing. Go down In-Charge, Whose work are:- 1- Maintain customer services and facilities. 2- Maintain stock, supplies and inventories, Maintain accounts. 3- Maintain cleanliness and order in the store. Two Helper and Two Security Guard. Company Name : Narayana Engg Pvt Ltd Duration : 1th July 2011 to 28th July 2012 Designation : Trainee Key responsibility : 1. Helping in installation of instruments and machines in C&I Dept.
- 4. PERSONAL DETAILS Date of Birth : 03/04/1990 Marital status : Unmarried Sex : Male Hobbies : Exploring new places, interacting with people Languages known : English, Hindi, Address : B63, C.W.S COLONY JAYANT,N.C.L,DISTT- SINGRAULI,M.P I hereby declare that the information furnished above is true to the best of my knowledge. Date:_12/01 /2016 Suryadeep Dwivedi .