Firefighting
Download as pptx, pdf0 likes921 views
1) The document provides instructions for firefighters to log into the CG-Express system and select open cases from this year to follow up on. 2) It describes following up by contacting experience participants (EPs) based on their satisfaction level and filling out a follow up form to close cases. 3) Firefighters are instructed to be polite in generated emails asking about satisfaction levels and improvements, and to update cases to closed status after follow up.
Firefighting
- 1. HOW TO DO FIREFIGHTER?
- 2. LOGINS One LC only has one login username: (LC name)@co.aiesec.org Password: LC name Eg: usuario: andes@co.aiesec.org; clave:andes Please dont change your passwords Login link: https://www.cg-express.com/
- 4. FIRE-FIGHTING Enter the fire-fighting space. Select the date from from the beginning of this year till now. Click the numbers of Open case to see the detail open cases that need your follow up
- 5. FIRE-FIGHTING You will see the detail result Click the CG-ID and the case will automatically changed to in process. Please read the comments and contact the EPs
- 6. FIRE-FIGHTING Rules for contacts: Please generate your NPS Follow up email template! Be polite in the emails and be clear about the purpose: For Promoter: Ask what make them satisfied about AIESEC Ask for permissions to put their pictures and stories as good case study in the social media For Passive Ask what they think AIESEC need to improve What AIESEC can do to make other customer satisfied with their experience For Detractor Ask what is the problem that troubling them at that time What AIESEC can do to fix the problem Ask what they think AIESEC need to improve What AIESEC can do to make other customer satisfied with their experience
- 7. FIRE-FIGHTING After contacting the customers, please fill the following up forms: https://podio.com/webfor ms/2695892/198976 and put the case in system into Closed status
- 8. LETS START TO TAKE CARE OF OUR QUALITY FROM GETTING FEEDBACK!!! If you have any question, please contact: Janet Zeng ||MC VP Operation & Innovation ||janet.zeng@aiesec.net