The document outlines a presentation on assertive behavior. It discusses types of behavior, how to demonstrate assertiveness, following four important steps, benefits of being assertive, and includes an activity and conclusion. The agenda covers assertive behavior, role playing, answering questions, and thanking attendees.
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1. Presented by: Ahmed Asfahani Elayne Lewis Rae Levenson
2. Agenda Types of behavior. How to demonstrate assertive behavior. Important four steps to follow. Role play. Why assertive? Questions? Activity. Conclusion.
4. Demonstrating assertive behavior Practice makes perfect. Follow the golden rule. Evaluate the situation-different cultures. Dont hurt others. Avoid using absolute words. Listen effectively.
5. Important four steps to follow Summarize. State. Specify. Describe consequences/benefits.
7. Why assertive? Mutual respect. Improved self-esteem. Reduction in stress. Clear messages. More productive/better results. Maintain face and relationships.