The document describes the patient operation flow diagrams for outpatient (OPD) and inpatient (IPD) departments of a healthcare organization. For OPD patients, the flow involves registration, nursing check-in, doctor appointment, diagnostic tests if suggested, sample collection, report processing and delivery. For IPD patients, the flow includes registration, identification, doctor consultation, bed assignment, OT management, billing, pharmacy services, diagnostic tests if needed, certificates for birth/death, final billing and discharge. Both workflows conclude with accounting functions such as collections, discounts and refunds.