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Fm prof practice assignment 2 presentation

Gavin Brown
Gavin Brown

The document discusses best practices for facilities management, including implementing total quality management. It emphasizes the importance of leadership commitment, organizational culture, communication, strategic alignment of facilities goals with overall business objectives, setting objectives for facilities teams, and evaluating service performance to ensure continuous improvement. The recommendations are to focus on commitment, culture, communication, strategic alignment, objective setting, and service evaluation.

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People Commitment Process Performance Planning
Contents Best Practice Facilities Management Quality & Quality Management Total Quality Management Leadership Management Strategic Alignment Service Evaluation Summary Recommendations 26/01/2015 2Facilities Service Delivery: a Best Practice approach
Best Practice Facilities Management What is Best Practice Facilities Management? The implementation of commercial or professional procedures that are accepted or prescribed as being correct or most effective to deliver agreed services to support and improve the effectiveness of an organisations primary activities through the integration of people, processes, place and technology. 26/01/2015 3Facilities Service Delivery: a Best Practice approach
Quality & Quality Management Definition of Quality The extent by which a product or service is fit for purpose, conforms with requirements, is free from defects or contamination or is simply a degree of customer satisfaction Benefits of Quality Management The organisation consistently delivers the products and services that customers want, when they want them and to the quality they expect Customer satisfaction and loyalty is improved Organisational goals and objectives are achieved Organisational risk is identified and effectively managed Products, services and the processes that deliver them to customers are continually improved through innovation Waste throughout the organisation is identified and eliminated Partnerships and the supply chain deliver value to the parties involved. 26/01/2015 4Facilities Service Delivery: a Best Practice approach
Total Quality Management 26/01/2015 5Facilities Service Delivery: a Best Practice approach People Commitment Process Performance Planning The TQM model The implementation of processes to deliver quality services (performance) through good planning and people management; utilising effective leadership to ensure commitment of all parties to quality, effective communication of the quality message and the recognition that a change in organisational culture is typically a requirement to achieving Total Quality.
Leadership 26/01/2015 6Facilities Service Delivery: a Best Practice approach People Commitment Process Performance Planning Commitment walk the walk Culture embed the philosophy Communicate spread the word
Management 26/01/2015 7Facilities Service Delivery: a Best Practice approach People Commitment Process Performance Planning People - get things done effectively Process -
Strategic Alignment 26/01/2015 8Facilities Service Delivery: a Best Practice approach People Commitment Process Performance Planning Planning develop goals, objectives and action plans aligned to overall strategy
Service Evaluation 26/01/2015 9Facilities Service Delivery: a Best Practice approach People Commitment Process Performance Planning Performance Add value to the organisation by delivering the right services in the right way
Summary Apply the philosophy and principles of Total Quality Management Align the Facilities Strategy to the Organisational Identify how FM can add value to the organisation Get buy-in from the FM team and get them to set own objectives Measure performance to ensure continuous improvement 26/01/2015 10Facilities Service Delivery: a Best Practice approach
Recommendations Commitment, Culture and Communication Strategic Alignment Objective Setting Service Evaluation 26/01/2015 11Facilities Service Delivery: a Best Practice approach
FM..making your workplace better. 26/01/2015 Facilities Service Delivery: a Best Practice approach 12

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Fm prof practice assignment 2 presentation

  • 2. Contents Best Practice Facilities Management Quality & Quality Management Total Quality Management Leadership Management Strategic Alignment Service Evaluation Summary Recommendations 26/01/2015 2Facilities Service Delivery: a Best Practice approach
  • 3. Best Practice Facilities Management What is Best Practice Facilities Management? The implementation of commercial or professional procedures that are accepted or prescribed as being correct or most effective to deliver agreed services to support and improve the effectiveness of an organisations primary activities through the integration of people, processes, place and technology. 26/01/2015 3Facilities Service Delivery: a Best Practice approach
  • 4. Quality & Quality Management Definition of Quality The extent by which a product or service is fit for purpose, conforms with requirements, is free from defects or contamination or is simply a degree of customer satisfaction Benefits of Quality Management The organisation consistently delivers the products and services that customers want, when they want them and to the quality they expect Customer satisfaction and loyalty is improved Organisational goals and objectives are achieved Organisational risk is identified and effectively managed Products, services and the processes that deliver them to customers are continually improved through innovation Waste throughout the organisation is identified and eliminated Partnerships and the supply chain deliver value to the parties involved. 26/01/2015 4Facilities Service Delivery: a Best Practice approach
  • 5. Total Quality Management 26/01/2015 5Facilities Service Delivery: a Best Practice approach People Commitment Process Performance Planning The TQM model The implementation of processes to deliver quality services (performance) through good planning and people management; utilising effective leadership to ensure commitment of all parties to quality, effective communication of the quality message and the recognition that a change in organisational culture is typically a requirement to achieving Total Quality.
  • 6. Leadership 26/01/2015 6Facilities Service Delivery: a Best Practice approach People Commitment Process Performance Planning Commitment walk the walk Culture embed the philosophy Communicate spread the word
  • 7. Management 26/01/2015 7Facilities Service Delivery: a Best Practice approach People Commitment Process Performance Planning People - get things done effectively Process -
  • 8. Strategic Alignment 26/01/2015 8Facilities Service Delivery: a Best Practice approach People Commitment Process Performance Planning Planning develop goals, objectives and action plans aligned to overall strategy
  • 9. Service Evaluation 26/01/2015 9Facilities Service Delivery: a Best Practice approach People Commitment Process Performance Planning Performance Add value to the organisation by delivering the right services in the right way
  • 10. Summary Apply the philosophy and principles of Total Quality Management Align the Facilities Strategy to the Organisational Identify how FM can add value to the organisation Get buy-in from the FM team and get them to set own objectives Measure performance to ensure continuous improvement 26/01/2015 10Facilities Service Delivery: a Best Practice approach
  • 11. Recommendations Commitment, Culture and Communication Strategic Alignment Objective Setting Service Evaluation 26/01/2015 11Facilities Service Delivery: a Best Practice approach
  • 12. FM..making your workplace better. 26/01/2015 Facilities Service Delivery: a Best Practice approach 12