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Frankie Grogan Resume_2016

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Frankie Grogan
Frankie Grogan

Frankie Grogan is an experienced Scrum Master and Agile Coach with over 11 years of experience leading organizations in transitioning to Agile. They are certified in Scrum, SAFe, and Agile coaching. Currently, they work as a Scrum Master and Agile Coach at Charter Communications, where they help teams implement Scrum and provide Agile training. Previously, Frankie held Agile leadership roles at Intel Security and TSYS, where they coached teams, facilitated Agile processes, and ensured on-time delivery of high quality software. Frankie has a degree in business and certificates in Scrum Master, SAFe, and Scrum coaching.

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FRANKIE GROGAN, CSM, CSP, SPC 225 Bristlecone Circle| Bailey, CO 80421 (303) 921-4351| frankiegrogan@gmail.com |www.linkedin.com/in/frankiegrogan SCRUM MASTER / AGILE COACH Certified Scrum Master and Agile Coach with 11+ years of experience in leading and coaching enterprise organizations in transitioning from waterfall to Agile environments. Expertise in driving change by instilling collaborative teamwork, self- organization, and process adaptation to deliver high-quality software that align with customer / business requirements. Proven success in providing value-added solutions, recommendations, and continuous process improvements that increase productivity, efficiency, and operational excellence. An effective facilitator, trainer, and coach that can mentor cross-functional teams on Scrum, Kanban, and Agile methodologies, best practices, and techniques. Areas of Expertise: Project & Program Management | Strategic Planning | Requirements Management | Resource Planning & Allocation Scrum, Kanban & Agile Processes | Change Management | Size & Effort Estimation | Quality Assurance | Team Building Risk Management | Process Improvement | Coaching & Mentoring | Cross-functional Collaboration PROFESSIONAL EXPERIENCE CHARTER COMMUNICATIONS January 2016 to present Scrum Master and Agile Coach / Consultant for Belcan Responsible for streamlining processes and providing Agile coaching guidance in transforming the Advanced Engineering Process and Tools business unit in the implementation of Scrum/Kanban methodology. Scrum Master serving the Lab Glas automation team, Tech Services and Charter Project Hub team, JIRA/Confluence team and the Voice automation team. Coaching new scrum masters on agile processes and agile culture of sub-servant leadership vs command and control. Assisted 3rd party vendor in training over 123 people in Advanced Engineering in agile processes and best practices including agile overview for executives in leadership vs management in an agile culture. INTEL SECURITY INC., CONTENT BUSINESS UNIT (FORMERLY MCAFEE AND MX LOGIC) June 2009 to November 2015 Agile Release Train Manager for Web and Email SaaS cloud security product lines Guided the implementation of SAFe (Scaled Agile Framework for Enterprises) by breaking down product delivery into the portfolio, program and team levels, aligning around common process objectives providing the capability to adapt that process to the unique needs and culture of the teams. Aided the Agile release training processes and program execution which involved escalating impediments and aiding continuous program-level improvements by facilitating Inspect and Adapt workshops. Worked with senior executives and key stakeholders to establish the annual release train calendar for program releases and provided a strategic recommendation to address critical bottlenecks. Guided and monitored teams in risk and dependencies management; helped remove impending challenges and obstacles to ensure on-time releases with no new defects resulting in high-levels of customer satisfaction. Drove organizational change efforts across the business unit to achieve the delivery of high-quality software in a timely, predictable, and sustainable manner. Agile Coach / Scrum Master for Web and Email SaaS cloud security product lines Drove the integration and adoption of Agile methods companywide and assisted with resolving and mitigating critical business challenges at the team, management, and executive level. Trained and coached teams on Scrum processes, engineering best practices, quality initiatives, and continuous improvements to sustain Agility. Mentored and on-boarded newly appointed Scrum Masters and Product Owners on the daily responsibilities of their new roles. Ensured the on-time release of multiple products without comprising quality or customer requirements. Lead release kick-off events; teams in story writing sessions, release planning, sprint planning, daily stand ups, team demos, retrospectives and weekly scrum meetings.
FRANKIE GROGAN, CSM, CSP, SPC (303) 921-4351| frankiegrogan@gmail.com |Page 2 Delivered effective leadership and trusted guidance to development teams in the core Agile principles of collaboration, prioritization, team accountability, and visibility to improve transparency. Led and supported large-scale, complex, and high-visibility technical programs through all phases of the Agile software development lifecycle (SDLC); recommended and implemented the necessary improvements / changes, documented engineering best practices, and drove quality first initiatives. Coached product owners and teams in writing clear and concise user stories from the users point of view, identifying user acceptance criteria (UACs) and the applicable definition of done (DoD) for each story. Supported teams in self-organizing and change management efforts by evaluating and determining ways to foster collaboration along with resolving conflicts by facilitating team discussions. Updated Agile tracking tools, feature completion tracking, and team metrics that provided transparency to senior management and vital stakeholders on release / sprint burn down and defect tracking. TSYS I SOLUTIONS November 2008 to March 2009 Scrum Master / Business Analyst / Consultant for Prokarma Led agile story writing, release planning, sprint planning, and daily standups. Conducted daily client status calls to update them on resolving and troubleshooting issues along with communication daily team progress to key stakeholders. Converted to Agile a client data mapping conversion project with 275 custom reports as part of a system conversion to a modular solution for a commercial credit card management system; developed a wall of reports that tracked the conversion of custom reports through the analysis, development, QA, UAT, MOCK, and production deployment phases. Coached teams in breaking stories down into tasks along with their completion and provided proactive leadership and guidance to identify possible risks and provided mitigation strategies to ensure on-time project success. RH DONNELLEY June 2007 to November 2008 Scrum Master / Consultant for Prokarma Facilitated Agile ceremonies including story writing, release planning, sprint planning, daily standups, demos and retrospectives and partnered with the product owner to convert waterfall requirements into user stories. Trained, coached, and guided the development team in the entire SDLC using the Agile methodology. Identified and negotiated schedules, milestones, and resources to achieve all project objectives within rapid deadlines and oversaw, facilitated, and troubleshot all problems and critical issues through successful resolution. Partnered and guided the management in how to effectively lead their teams using agile best practices along with how to remove obstacles that affect the teams progress without requiring added resources and overtime. FISERV ISS October 2004 - June 2007 Project Manager / Scrum Master Managed multiple projects throughout the entire project including project scope, schedules, resource allocation, risks, interdependencies and integration to achieve all project deliverables, timelines, and budgets. QUARKXPRESS February 2001 to July 2004 Quality Assurance Engineer Lead Analyzed, interpreted, and presented qualitative / quantitative findings from tests and contributed to process reviews including monitoring / tracking bugs to aid in the resolution of product defects during the development phase. HARLAND CHECKING June 1999 to December 2000 Business Analyst Defined business requirements; developed business plans / cases, project plans and key performance indicators including a strategic plan containing shareholders risk and return. EDUCATION AND PROFESSIONAL DEVELOPMENT/TOOLS Bachelor of Business Administration in Marketing and Management | UNIVERSITY OF MISSISSIPPI Certificate, Systems Information Programming| DENVER TECHNICAL COLLEGE Certified Scrum Master (CSM) | RALLY SOFTWARE SAFe Program Consultant (SPC) | SCALED AGILE ACADEMY Certified Scrum Professional (CSP) | SCRUM ALLIANCE
FRANKIE GROGAN, CSM, CSP, SPC (303) 921-4351| frankiegrogan@gmail.com |Page 2 TECHNICAL EXPERIENCE WORKING WITH TEAMS USING | VERSION ONE, XPLANNER, JIRA, TFS, LINUX, JAVA, .NET, VB, JENKINS, DOCKER, MICROSOFT TECHNOLOGY STACK (C++, C#, SQL SERVER), MERCURIAL, GREEN PLUM, SQL AZURE, POSTGRES, AWS

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Frankie Grogan Resume_2016

  • 1. FRANKIE GROGAN, CSM, CSP, SPC 225 Bristlecone Circle| Bailey, CO 80421 (303) 921-4351| frankiegrogan@gmail.com |www.linkedin.com/in/frankiegrogan SCRUM MASTER / AGILE COACH Certified Scrum Master and Agile Coach with 11+ years of experience in leading and coaching enterprise organizations in transitioning from waterfall to Agile environments. Expertise in driving change by instilling collaborative teamwork, self- organization, and process adaptation to deliver high-quality software that align with customer / business requirements. Proven success in providing value-added solutions, recommendations, and continuous process improvements that increase productivity, efficiency, and operational excellence. An effective facilitator, trainer, and coach that can mentor cross-functional teams on Scrum, Kanban, and Agile methodologies, best practices, and techniques. Areas of Expertise: Project & Program Management | Strategic Planning | Requirements Management | Resource Planning & Allocation Scrum, Kanban & Agile Processes | Change Management | Size & Effort Estimation | Quality Assurance | Team Building Risk Management | Process Improvement | Coaching & Mentoring | Cross-functional Collaboration PROFESSIONAL EXPERIENCE CHARTER COMMUNICATIONS January 2016 to present Scrum Master and Agile Coach / Consultant for Belcan Responsible for streamlining processes and providing Agile coaching guidance in transforming the Advanced Engineering Process and Tools business unit in the implementation of Scrum/Kanban methodology. Scrum Master serving the Lab Glas automation team, Tech Services and Charter Project Hub team, JIRA/Confluence team and the Voice automation team. Coaching new scrum masters on agile processes and agile culture of sub-servant leadership vs command and control. Assisted 3rd party vendor in training over 123 people in Advanced Engineering in agile processes and best practices including agile overview for executives in leadership vs management in an agile culture. INTEL SECURITY INC., CONTENT BUSINESS UNIT (FORMERLY MCAFEE AND MX LOGIC) June 2009 to November 2015 Agile Release Train Manager for Web and Email SaaS cloud security product lines Guided the implementation of SAFe (Scaled Agile Framework for Enterprises) by breaking down product delivery into the portfolio, program and team levels, aligning around common process objectives providing the capability to adapt that process to the unique needs and culture of the teams. Aided the Agile release training processes and program execution which involved escalating impediments and aiding continuous program-level improvements by facilitating Inspect and Adapt workshops. Worked with senior executives and key stakeholders to establish the annual release train calendar for program releases and provided a strategic recommendation to address critical bottlenecks. Guided and monitored teams in risk and dependencies management; helped remove impending challenges and obstacles to ensure on-time releases with no new defects resulting in high-levels of customer satisfaction. Drove organizational change efforts across the business unit to achieve the delivery of high-quality software in a timely, predictable, and sustainable manner. Agile Coach / Scrum Master for Web and Email SaaS cloud security product lines Drove the integration and adoption of Agile methods companywide and assisted with resolving and mitigating critical business challenges at the team, management, and executive level. Trained and coached teams on Scrum processes, engineering best practices, quality initiatives, and continuous improvements to sustain Agility. Mentored and on-boarded newly appointed Scrum Masters and Product Owners on the daily responsibilities of their new roles. Ensured the on-time release of multiple products without comprising quality or customer requirements. Lead release kick-off events; teams in story writing sessions, release planning, sprint planning, daily stand ups, team demos, retrospectives and weekly scrum meetings.
  • 2. FRANKIE GROGAN, CSM, CSP, SPC (303) 921-4351| frankiegrogan@gmail.com |Page 2 Delivered effective leadership and trusted guidance to development teams in the core Agile principles of collaboration, prioritization, team accountability, and visibility to improve transparency. Led and supported large-scale, complex, and high-visibility technical programs through all phases of the Agile software development lifecycle (SDLC); recommended and implemented the necessary improvements / changes, documented engineering best practices, and drove quality first initiatives. Coached product owners and teams in writing clear and concise user stories from the users point of view, identifying user acceptance criteria (UACs) and the applicable definition of done (DoD) for each story. Supported teams in self-organizing and change management efforts by evaluating and determining ways to foster collaboration along with resolving conflicts by facilitating team discussions. Updated Agile tracking tools, feature completion tracking, and team metrics that provided transparency to senior management and vital stakeholders on release / sprint burn down and defect tracking. TSYS I SOLUTIONS November 2008 to March 2009 Scrum Master / Business Analyst / Consultant for Prokarma Led agile story writing, release planning, sprint planning, and daily standups. Conducted daily client status calls to update them on resolving and troubleshooting issues along with communication daily team progress to key stakeholders. Converted to Agile a client data mapping conversion project with 275 custom reports as part of a system conversion to a modular solution for a commercial credit card management system; developed a wall of reports that tracked the conversion of custom reports through the analysis, development, QA, UAT, MOCK, and production deployment phases. Coached teams in breaking stories down into tasks along with their completion and provided proactive leadership and guidance to identify possible risks and provided mitigation strategies to ensure on-time project success. RH DONNELLEY June 2007 to November 2008 Scrum Master / Consultant for Prokarma Facilitated Agile ceremonies including story writing, release planning, sprint planning, daily standups, demos and retrospectives and partnered with the product owner to convert waterfall requirements into user stories. Trained, coached, and guided the development team in the entire SDLC using the Agile methodology. Identified and negotiated schedules, milestones, and resources to achieve all project objectives within rapid deadlines and oversaw, facilitated, and troubleshot all problems and critical issues through successful resolution. Partnered and guided the management in how to effectively lead their teams using agile best practices along with how to remove obstacles that affect the teams progress without requiring added resources and overtime. FISERV ISS October 2004 - June 2007 Project Manager / Scrum Master Managed multiple projects throughout the entire project including project scope, schedules, resource allocation, risks, interdependencies and integration to achieve all project deliverables, timelines, and budgets. QUARKXPRESS February 2001 to July 2004 Quality Assurance Engineer Lead Analyzed, interpreted, and presented qualitative / quantitative findings from tests and contributed to process reviews including monitoring / tracking bugs to aid in the resolution of product defects during the development phase. HARLAND CHECKING June 1999 to December 2000 Business Analyst Defined business requirements; developed business plans / cases, project plans and key performance indicators including a strategic plan containing shareholders risk and return. EDUCATION AND PROFESSIONAL DEVELOPMENT/TOOLS Bachelor of Business Administration in Marketing and Management | UNIVERSITY OF MISSISSIPPI Certificate, Systems Information Programming| DENVER TECHNICAL COLLEGE Certified Scrum Master (CSM) | RALLY SOFTWARE SAFe Program Consultant (SPC) | SCALED AGILE ACADEMY Certified Scrum Professional (CSP) | SCRUM ALLIANCE
  • 3. FRANKIE GROGAN, CSM, CSP, SPC (303) 921-4351| frankiegrogan@gmail.com |Page 2 TECHNICAL EXPERIENCE WORKING WITH TEAMS USING | VERSION ONE, XPLANNER, JIRA, TFS, LINUX, JAVA, .NET, VB, JENKINS, DOCKER, MICROSOFT TECHNOLOGY STACK (C++, C#, SQL SERVER), MERCURIAL, GREEN PLUM, SQL AZURE, POSTGRES, AWS