This document discusses key performance indicators (KPIs) and how to develop them. It provides information on free KPI resources that can be found on the kpi123.com website, including lists of KPIs, performance appraisal forms and methods. The document outlines steps for creating KPIs for specific job roles and common mistakes to avoid. It also discusses how to design effective KPIs and defines different types of KPIs such as leading, lagging, qualitative and quantitative.