The document provides guidance on using social media to attract customers in 3 steps. It discusses defining the target market through understanding customer demographics and needs. It then explains how to use LinkedIn, Facebook, and Twitter for business purposes by creating connections, sharing quality content regularly, and focusing on targets. The key is repetition to ensure potential customers hear about the business through different channels before taking action.
2. Corinne Cavanaugh -MissMarketing@FreeSeattleSocially.com 2
Defining Your Target Market
Questions that Require Answers Before Creating
a Social Media Campaign:
What is your value proposition? (Why should someone consider spending money
on your product or service, why does it benefit them?)
Who is your number 1,2, and 3 client. (Who has recently been buying your
product? Not, who you thinkshould buy your product!....Who inherantly see's value
in your service?)
What does their day consist of?
What time are they on the computer for business? For pleasure?
Do they watch TV? Do they read magazines? What are their hobbies?
3. Corinne Cavanaugh -MissMarketing@FreeSeattleSocially.com 3
Linkedin
What is the key to a
genuine connection?
Join groups
Actually talk to people
Create Power
alliances
Stay active
What will make me
stand out?
Messages specific to
your target/general
enough to mass msg.
Creating informative
events.
Asking for referrals
4. Corinne Cavanaugh -MissMarketing@FreeSeattleSocially.com 4
Facebook
The Great Business
vs Personal Debate
-Trust / Advocates
Post quality content
Give credit where
credit is due
Read what your
friends are saying
Like a lot
The Power of
Contribution via
facebook:
People whitness your
behavior
Group vs Fan Page
vs Main Page
5. Corinne Cavanaugh -MissMarketing@FreeSeattleSocially.com 5
Twitter Explained
What the heck is it?
Why do business
people use twitter?
How is it different
than FB/Linkedin?
Jargon:
@
d
RT
Why/What is
trending?
Hashtags #
What can you
possibly say in 140
characters?
Why follow?
How/why do people
follow you back?
6. Corinne Cavanaugh -MissMarketing@FreeSeattleSocially.com 6
Using Twitter in Business
B2B
Sorry Joan, here is no
Gatekeeper
anymore.
How to search for
decision makers
Uses for sales/ Uses
for alliances
B2C
National & Local
marketing made easy
Targeting the right
micro groups
Don't act like a robot/
sales person..
actually talk to
people.
7. Corinne Cavanaugh -MissMarketing@FreeSeattleSocially.com 7
Attracting Customers Step 1.
Adding Friends/Fans/Peeps
Who should I add?
Cautionary mass
adding via email
address
Streamline adding:
-current lists
-boxni.com
-crossadding
Email signature
Targeted Potential
Customers
Real Friends
Advocates
Former Clients
8. Corinne Cavanaugh -MissMarketing@FreeSeattleSocially.com 8
Attracting Customers Step 2
Quality Content! 1/2
Today's world: why
content is so important.
30% Not about your
business with links
30% Not about your
business without links
20% About your
business with links
20% About your
business without links
Where To Start:
Look at what's trending
Blogs/Articles/videos
Remember your three
target clients, what do
they want to know
about?
What is something
others would find
impressive/useful about
your service.
9. Corinne Cavanaugh -MissMarketing@FreeSeattleSocially.com 9
Attracting Customers Step 2
Quality Content! 1/2
Examples of my favorite content keepers:
Blogger.com, thinkgeek.com, forbes.com
(no matter the topic that is apealing to your
customer- there is a blog for it)
How to create a teaser for your own content
Define and lead someone to your purchase
path...
Tracking / shortening your url
10. Corinne Cavanaugh -MissMarketing@FreeSeattleSocially.com 10
Attracting Customers Step 3
Repitition Repetition Repitition 1/2
Average weekly Internet usage for
Americans has held steady at 12 hours per
week in 09
55.6 million adults or just less than 1/3rd
of the population in the US now visit social
networks at least monthly, according to a
new report from Forrester Research. Thats
up from just 15 % of adults in 2007, and
around 18 % last year. Social networking is
now more popular than instant messaging
among adults, which 54.3 million people
report using.
When it comes to social media, 51% find
advertising "annoying and irrelevant"
In February (09) the largest age group on
Twitter was 35-49, with nearly 3 million
unique visitors,comprising almost 42% of
the sites audience.
11. Corinne Cavanaugh -MissMarketing@FreeSeattleSocially.com 11
Attracting Customers Step 3
Repitition Repetition Repitition 1/2
How often should I tweet?
Gow often should I update FB/FB Fan Page
How often should I update linkedin?
Dp I have to use all three?
Why not mass email/ newsletters?
Why not print advertising?
Why not just sales calll people?
On average people have to hear about something
7 times before acting on it.