Freshdesk vs freshservice
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Freshdesk is primarily focused on customer support software with limited IT service desk features, while Freshservice is primarily an internal IT service desk tool that also supports customer support and implements full ITIL processes to manage IT services, assets, and contracts. Freshservice builds upon the base features of Freshdesk and allows organizations to track IT assets, contracts, and support ITIL processes for change, problem, release and service catalogue management.
Freshdesk vs freshservice
- 1. FRESHDESK VS FRESHSERVICE Freshdesk Freshservice Freshdesk is primarily a customer support software that can also be used for internal IT support with limited features. Customer interactions through email, twitter, phone, Facebook etc, can be converted to tickets. Freshdesk does not support ITIL processes to manage IT services Freshdesk does not have the option to track your IT assets and IT contracts Freshservice is primarily an internal IT service desk, which can also be used to support your customer through email. Being an IT support tool, you can service your customers through email and phone. Freshservice implements ITIL and includes Problem Management, Change Management, Release Management and Service Catalogue. Freshservice allows you to track your IT assets and contracts Freshservice is built on top of Freshdesk and comes with all the base functionalities available in Freshdesk.