Friction as a Function in Cyber-Security - Meirav Har-Paz
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People wish to do the least amount of work to get things done, so friction and UX naturally contradict. Friction decreases conversion rate, extends task completion time, increases the cognitive effort and generally speaking annoys people. Saying that, when dealing with cyber-security systems there are cases and situations in which some friction is essential. However, adding elements of friction to digital products requires careful handling. We have to thoughtfully consider if, when and how to do it, so our users will remain tranquil and confide in our products
Friction as a Function in Cyber-Security - Meirav Har-Paz
- 1. Friction as a Function in Cyber-Security Meirav Har-Paz UX Lead & Research, CyberArk
- 2. DONT MAKE ME THINK Steve Krug
- 3. DONT MAKE ME THINK
- 4. DONT MAKE ME THINK When it comes to complex cybersecurity systems - the fast, easy and standard way of doing tasks is not always the best way for our users
- 5. Meirav Har-Paz UX Lead & Research, CyberArk
- 6. Friction In mechanics, friction is a force that resists the relative motion of one solid object over another
- 7. Friction In UX, there is friction between the user and the interface
- 8. Friction When there is little friction, everything goes smoothly. Maybe too smoothly.
- 9. DONT MAKE ME THINK
- 10. DONT MAKE ME THINK When it comes to complex cybersecurity systems - the fast, easy and standard way of doing tasks is not always the best way for our users
- 11. CyberArk is an information security company offering Privileged Account Security
- 12. Meet Our Users Paul, Basic User Adam, Admin Jane, Manager
- 13. 3 principles DONT MAKE ME THINK
- 14. DONT MAKE ME THINK Decrease Visual Load
- 15. DONT MAKE ME THINK MAKE ME COMPREHEND When it comes to rarely used critical operations, well incorporate inline help text - even at a cost of increasing the visual load
- 16. MAKE ME COMPREHEND Adam, Admin
- 17. MAKE ME COMPREHEND Adam, Admin
- 18. DONT MAKE ME THINK Dont Waste My Time
- 19. DONT MAKE ME THINK MAKE ME RE-CONFIRM When it comes to the most critical operations that are significantly affect objects, users, and environments, well design numerous confirmation steps
- 20. MAKE ME RE-CONFIRM Adam, Admin
- 21. MAKE ME RE-CONFIRM Adam, Admin
- 22. MAKE ME RE-CONFIRM Jane, Manager
- 23. MAKE ME RE-CONFIRM Jane, Manager
- 24. MAKE ME RE-CONFIRM Jane, Manager
- 25. MAKE ME RE-CONFIRM Jane, Manager
- 26. MAKE ME RE-CONFIRM Jane, Manager
- 27. DONT MAKE ME THINK Keep It Consistent
- 28. DONT MAKE ME THINK MAKE ME PURSUE When doing the same function to multiple entities break consistency to slow users down and make them aware of the consequence of their actions
- 29. MAKE ME PURSUE
- 30. MAKE ME PURSUE Paul, Basic User
- 31. MAKE ME PURSUE Adam, Admin
- 32. MAKE ME PURSUE Adam, Admin
- 33. MAKE ME PURSUE Adam, Admin
- 34. MAKE ME PURSUE Adam, Admin
- 35. MAKE ME PURSUE Adam, Admin
- 36. DONT MAKE ME THINK MAKE ME PURSUE MAKE ME COMPREHEND MAKE ME CONFIRM
- 37. DONT MAKE ME THINK Increase UX friction to empower users sense of safety and control. Carefully consider when, for whom, and how to increase the friction. Always test and validate.
- 38. Increase friction to prevent glitches.