The document describes how Spotify improved their mobile app testing process and ratings. It started at 3 stars in app stores with separate code repositories, no continuous delivery, and barely any automated testing. They implemented model-based testing with automated tests that run continuously as part of their delivery process. This allowed them to improve to 4 stars. Their next steps involve expanding testing which they believe is important for their large user base. The goal is providing quality for users which led to a further rating increase to 5 stars.