The document defines key terms related to front office operations and provides organizational charts and descriptions of different property types. It also outlines physical projection and qualifications for front office staff.
3. Definitions: suites;hotel;resort;penssionne house SUITES-a level of service provided by a hotel for a guest who desires at-home serviceHOTEL- a commercial establishment offering lodging to travelers and sometimes to permanent residents, and often having restaurants, meeting rooms, stores, etc., that are available to the general public. RESORT- a place to which people frequently or generally go for relaxation or pleasure, esp. one providing rest and recreation facilities for vacationersPENSSIONNE HOUSE-a place used for relaxation or recreation, attracting visitors for holidays or vacations
4. Competenciesit is a standardized requirement for an individual to properly perform a specific jobAbilitiesTreatsCharacteristics
5. Abilitiespower or capacity to do or act physically, mentally, legally, morally, financially, etc. Traitsa distinguishing characteristic or quality, esp. of one'spersonal natureCharacteristicsa distinguishing feature or quality
40. Corporate OwnerGeneral ManagerAssistant General ManagerFront Office MangerTelephone OperatorConcierge Night AuditorReservations MangerDesk ClerkFront Office
41. Corporate OwnerGeneral ManagerHousekeeper Controller Maintenance/GroundskeeperFront Office ManagerMaids Night ManagerRestaurant ManagerHousemen Pool MgrHost Cook Desk ClerkWait StaffPantryBus StaffDishwasher Full Service Hotel
42. Small limited-serving lodgeCorporate owner Front Office ManagerHousekeeper General ManagerHousemen Maids Desk ClerkNight AuditorMaintenance Manager
46. SUITES (deluxe). Rooms & Suites Shangri-La's Mactan Resort and Spa offers a selection of room types which feature a range of amenities in addition to a level of service that goes the extra distance. It is this Shangri-La standard for service excellence that separates Shangri-La's Mactan Resort and Spa from other Cebu resorts.