Tablets are transforming business processes by improving communications and productivity. A survey found that tablets have improved field-service response times and enhanced customer engagement for many companies. Tablets can aid workforce management, enhance the customer experience, support point-of-sale applications and training, and enable quality control. The tablet market and business use of tablets is growing rapidly and expected to surpass PCs by 2016.
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1. SOURCE
Frost & Sullivan research.
TABLETS IMPROVE BASIC COMMUNICATIONS
AND CHANGE THE WAY BUSINESS IS DONE
The tablet market is growing quickly
Apps turn a nice to have device into
a productivity machine
of users say tablets are
improved
鍖eld-service
response times
For a detailed look at how tablets can aid workforce management,
quality control, service and support, training, and point-of-sale
applications, as well as best practices for successful adoption:
enhanced
customer
engagement
competitive
advantage
of survey
respondents
of survey
respondents
of survey
respondents
Aid workforce
management
TABLETS CAN
Enhance the
customer experience
Support point-of-sale
applications and training
Enable quality
control
shipped in 2016
Tablet use for business
purposes is expected
to surpass
Deployed at least one mobile worker app
implemented between
one and 10 apps
of decision
makers credit
tablets with
of decision
makers say
tablets create
200million
units
of all companies
report employees
using tablets for
business purposes
half 10%
Currently
2014 2016
that will increase
by more than
currently
in use
180million
devices
including both corporate-issued
devices or employee-purchased,
company-supported devices
INDUSTRIES POISED TO BENEFIT
Manufacturing Retail
Transportation
Healthcare
59%
2013 2014
73% 82%
49%
78% 76%
highly effective
for their business
KEY SURVEY RESULT
DOWNLOAD OUR WHITE PAPER
www.samsung.com/us/tabletstransformbusinesspaper
TabletsTabletsareare
TransformingTransforming
BusinessBusiness
ProcessesProcesses
As employers look for ways to reduce costs and improve outcomes, they are turning to
tablets, which let mobile and remote workers access key business applications and
processes from anywhere. Frost & Sullivan recently surveyed 300 North American
decision makers responsible for purchasing mobile software applications.
Tablets are available in multiple form
factors and price pointsand even
come in ruggedized versions