Future of Money - EWPN Katapult Meetup #1
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The document outlines the mission and activities of the European Women Payments Network (EWPN), which has been empowering women in the financial sector since 2015 through networking and mentoring. It discusses the future of banking, sales, and finance with an emphasis on trust, simplicity, and the role of technology such as AI and voice-commerce. Key themes include the shifting landscape of financial services driven by fintech innovations and the necessity for traditional banks to adapt to remain competitive.
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Future of Money - EWPN Katapult Meetup #1
- 2. CONNECTINGLEADING EMPOWERING ¡°SINCE OUR FORMATION IN 2015, WE HAVE FOCUSED ON BUILDING A STRONG NETWORK OF WOMEN WORKING IN THE SECTOR WHO CAN SHARE THEIR EXPERIENCES TO HELP OTHERS TO PROGRESS THEIR CARRIERS.¡± MARTHA MGHENDI-FISHER, FOUNDER OF EWPN
- 3. CONNECTINGLEADING EMPOWERING DRIVING DIVERSITY COLLABORATION WITH ASSOCIATIONS SOCIAL NETWORK LOCAL MEETUPS ANNUAL EVENT MENTORING & LEADERSHIP PROGRAMMES
- 4. CONNECTINGLEADING EMPOWERING DRIVING DIVERSITY COLLABORATION WITH ASSOCIATIONS SOCIAL NETWORK LOCAL MEETUPS ANNUAL EVENT MENTORING & LEADERSHIP PROGRAMMES NEXT ANNUAL EVENT 15/16 OCTOBER AMSTERDAM
- 5. MEET THE TEAM EXECUTIVE BOARD ADVISORY BOARD Martha Mghendi-Fisher Founder of EWPN Nadja Van der Veer Payment Counsel Stanley Skoglund Minerva, Director Silvia Mensdorff-Poully ACI, GM Miranda McLean Banking Circle, VP Andrea Dunlop Paysafe, CEO Natasha Kyprianides Hellenic Bank, CDO Viola Llewellyn Ovamba, President Christine Bailey Valitor, CMO
- 6. Anna Maj Poland Estelle Brack France Chiara Quaia Spain Marilyn Sieff Spain Inge Van Dijk Netherland Monica Monaco Belgium Angela Yore UK Maria Akkuratnova Norway Ulrikke Kejser Denmark Victoria Sorving Sweden Oddny Arnadottir Iceland Dagma Bjornsdottir Malta Meirav Harel Israel Johanna Austria Ugne Cyprus MEET THE TEAM Szilvia Egri Hungary COUNTRY AMBASSADORS
- 8. Valentin Stalf (Founder & CEO) N26 Daniel Schreiber (Founder & CEO) Lemonade Kenneth Lin (Founder & CEO) Credit Karma
- 9. Valentin Stalf (Founder & CEO) N26 Daniel Schreiber (Founder & CEO) Lemonade Kenneth Lin (Founder & CEO) Credit Karma FUTURE OF BANKING FUTURE OF SALES & SERVICE FUTURE OF FINANCE
- 10. Valentin Stalf (Founder & CEO) N26 Daniel Schreiber (Founder & CEO) Lemonade Kenneth Lin (Founder & CEO) Credit Karma FUTURE OF BANKING > 1 MILLION CUSTOMER FUTURE OF SALES & SERVICE 27% MARKET SHARE AMONG NEWCOMERS FUTURE OF FINANCE > 80 MILLION MEMBERS
- 12. FUTURE OF BANKING CUSTOMER NEEDS TRUST SIMPLICITY & TRANSPARENCY TRUST NOT ONLY WITH BANKS UNIVERSAL SERVICE MORE TRUST WITH BANKS
- 13. FUTURE OF BANKING ¡°95% OF THE PEOPLE HAVE THE SAME, SIMPLE NEEDS. THE REST IS SALES¡± MYTH #1: BANKING IS COMPLEX
- 14. ¡°NPS IS HIGHER FOR FINTECHS THAN BANKS¡± MYTH #2: TRUST ONLY WITH BANKS FUTURE OF BANKING
- 15. ?API revolution rather then PSD2 or Open Banking revolution ?The market players will change the market! Not the PSD2. OPEN BANKING & PSD2 ?Stop scaring people, rather educate them on data sharing! ?Value chain can completely be broken up ?PSD2 is ¡°just¡± a good start - providing more transparency. ?Open Banking alone will not transform the industry FUTURE OF BANKING
- 16. ? HAVING A GOOD DATA SET ? CLOSE CONNECTION TO THE CUSTOMER VIA SMARTPHONE ? USE OF AI TO CREATE AN INTERFACE WHICH IS INDIVIDUAL FOR EACH CUSTOMER SUSTAINABLE BANKING MODEL FUTURE OF BANKING
- 18. FUTURE OF SALES & SERVICE BUSINESS MODEL CUSTOMER EXPERIENCE BUILT ON TRUST & TRANSPARENCY DELIGTHFUL & SIMPLE BUILT ON DISTRUST COMPLEX & DISLIKED TRADITIONAL PLAYERS
- 19. FUTURE OF SALES & SERVICE ¡°NEXT INSURANCE LEADERS WILL USE BOTS, NOT BROKERS AND AI, NOT ACTUARIES¡±
- 22. EFFECTIVE SALES & SERVICE ? DELIGHTFUL EXPERIENCE AND USE OF BOTS GENERATES 100 TYPES OF MORE DATA PER CUSTOMER ? USE OF BOTS LOWER THE COST OF ACQUISITION & CLAIM MANAGEMENT ? BEING ABLE TO PRICE THE RISK MORE EFFECTIVELY WITH AI FUTURE OF SALES & SERVICE
- 24. FUTURE OF FINANCE APPROACH USE OF DATA HELPS TO MAKE BETTER FINANCIAL DECISION VAST QUANTITY OF DATA TO CREATE UNIQUE INSIGHTS SERVE THE WEALTHY INCOMPLETE DATA SETS IN FRAGMENTED DATABASES TRADITIONAL PLAYERS
- 25. 2600+ ATTRIBUTES PER MEMBER 8 BILLION PREDICTIONS EACH DAY
- 26. FUTURE OF FINANCE ¡°THE RISE OF AUTONOMOUS FINANCE WILL HAVE A TRANSFORMATIVE IMPACT ON THE EFFICIENCY OF CAPITAL FOR CONSUMERS¡±
- 28. ¡°WE BELIEVE THAT WITH THE RAPID ADOPTION OF DIGITAL ASSISTANT DEVICES, VOICE-COMMERCE WILL BE THE NEXT FRONTIER¡±
- 29. 2 BILLION DIGITAL ASSISTANTS POWERED BY VOICE 200 BILLION SEARCHES MADE ON MONTHLY BASIS USING VOICE FUTURE OF E-COMMERCE EXPECTATION BY 2021
- 30. ? USING VOICE IS THE MOST NATURAL WAY OF INTERACTING FOR HUMAN BEING ? FAST BUYING EXPERIENCE: TRAIN TICKET IS ONLY 2 MINUTES! ? USING PAYMENT CREDENTIALS STORED ON AMAZON ACCOUNT FUTURE OF E-COMMERCE ? EARLY ADOPTERS ALREADY EXPERIMENTING
- 32. FUTURE OF MONEY AT THE END OF THE DAY MARKET PLAYERS ARE THE ONES WHO WILL / SHOULD CHANGE THE GAME PSD2 & OPEN BANKING ARE THE HOLLY GRAIL MYTHS REALITY FINANCIALS ARE COMPLEX MAJORITY OF THE CUSTOMERS HAVE THE SAME, SIMPLE NEEDS TRUST IS ONLY WITH BANK THE SUCCESSFUL FINTECHS AND TECH COMPANIES BECOME LOVEMARKS BANKS WILL COPY EVERY INTERESTING SERVICES AND FINALLY ¡°STEAL¡± THE GAME THE REAL QUESTION: IF BANKS CAN SHRINK FAST ENOUGH TO REMAIN PROFITABLE VIA DELIGHTFUL EXPERIENCE AND USING LATEST TECHNOLOGIES THEY COLLECT MORE DATA AND USE IT IN A SMARTER WAY 1 1 2 2 3 4 5 3 5 FINTECHS ARE ONLY ABOUT FLASHY CX4
- 33. IMAGINE THE UNBELIEVABLE & PREPARE FOR IT - IT WILL HAPPEN! ONES THAT ARE MOST ADAPTABLE TO CHANGE WILL SURVIVE! KNOWLEDGE OF THE NEW TECHNOLOGIES WILL BE CRUCIAL!