際際滷

際際滷Share a Scribd company logo
Future	Trends	in		
Digital	Marke2ng	for	Holiday	Parks	
	David	Lakins	
Key	Digital	Agency	
www.key.digital
The	Digital	Landscape	is	Changing
SEARCH	
1	
BOOKING	
2	
PRE-
STAY	
3	
IN-STAY	
4	 POST-
STAY	
5
Mobile	is	a	Necessity	
Research	
	
Booking	
	
In-stay	&		
des2na2on
Priori2se	for	Mobile	
≒ Half	of	mobile	users	abandon	sites	that	
take	longer	than	3	seconds	to	load.		
≒ Empower	your	guests	to	have	a	great	
mobile	experience	
≒ Adhere	to	Googles	best	prac2ces	for	
mobile-鍖rst	indexing	
≒ Check	your	site	with	Googles	PageSpeed	
Insights.
Voice	Search		Google	is	listening!
Voice	Search	
≒ 50%	of	searches	will	be	voice-based	by	2020		
≒ Alexa,	Siri,	Cortana	or	Google	Home	Mini		
≒ Voice-ac2vated	devices	are	not	
only	changing	the	way	customers	
search	for	you,	but	also	changes	the	
way	you	interact	with	them
Just	ask	Alexa!	
ALEXA	
ID	LIKE	TO	BOOK	A	
TABLE	AT	THE	PARK	
RESTAURANT	
WELCOME	TO	PARKSPEAK,	
HOW	MAY	I	HELP	YOU?	
OK		WHAT	PITCH	ARE	
YOU	STAYING	ON?	
PITCH	88	 WHAT	TIME	WOULD	
YOU	LIKE	YOUR	
TABLE?	
6PM	 AND	FOR	HOW	MANY	
PEOPLE?
Planning	for	Voice	
≒ Voice	search	sees	people	asking	for	
answers	in	a	more	conversa2onal	
manner	
≒ Present	your	content	in	a	similar	way;		
 FAQs,		
 How-tos	
 Use	appropriate	structured	markup		
≒ Explore	in-stay	opportuni2es	for	
Alexa	and	Google	Mini
Social	Media	
≒ Social	media	is	now	an	integral	part	of	peoples	lives	
≒ It	will	also	be	more	deeply	integrated	into	other	
services
Major	changes	in	Social	Media	
≒ Twi]er	increase	to	280	
characters	
≒ Facebooks	refocus	on	a	
family	friendly	and	personal	
pla_orm	
≒ Rise	in	Instagram	use	
≒ In鍖uencer	marke2ng	
≒ Ephemeral	content		short-
term	content	
≒ FOMO	society	
≒ Video	&	crea2ve	content	
WARNING		
Rise	of	closed	Whatsapp	groups	and	Apps	-	
between	friends	&	family
Social	is	the	new	customer	service	tool	
Average	response	2me	
for	Virgin	Train	
customer	service	
enquiries	on	social	
4m	25s
Video	Con2nues	to	Grow
Chatbots	are	here	to	stay	
≒ The	use	of	Chatbots	will	con2nue	to	
grow	and	likely	to	become	more	user	
friendly	in	the	eyes	of	online	users	
≒ Ideal	tools	to	start	conversa2ons		
within	the	customer	service	space
Chatbot	ideas	
≒ Booking	support	
≒ Park	FAQs		checking	
opening	2mes	
≒ Holiday	Park	sales	bot	
≒ Restaurant	booking	
≒ Things	to	do	locally
PERSONALISE	THE	GUEST	EXPERIENCE	
Talk	to	guests	like	you	really	
know	them	and	make	them	
feel	special	
Ensure	a	degree	of	
personalisa2on	for	all	of	
your	customer	touch-points	
Focus	on	opportuni2es	to	
use	your	data	and	PMS
As	a	Park,	you	dont	just	sell	holidays,	you	
sell	an	experience!
EXPERIENTIAL	MARKETING
Whats	your	OTA	Strategy?	
≒ The	elephant	in	the	room	
AirBNB	/	OTAs	(Booking.com,	
Pitchup,	Hoseasons,	tripAdvisor,		
≒ How	do	you	compete?
OTA	Tac2c	#1	
≒ Accept	OTAs	are	a	valuable	
route	to	secure	bookings	
≒ Use	them	to	your	advantage	
≒ Learn	from	their	analy2cs	and	
insights
OTA	Tac2c	#2	
≒ Beat	the	OTAs	at	their	own	game	
≒ Solid	content	strategy	and	a	great	web	design	
≒ Include	clear	calls-to-ac2ons		
≒ Its	impera2ve	you	o鍖er	real	2me	online	booking!	
≒ Track	user	behaviour	&	use	retarge2ng	
≒ Ensure	future	bookings	are	done	directly	
≒ Automate	your	marke2ng
AR	&	VR	
≒ Retail,	home	and	travel	are	using	AR	to	improve	the	
customer	journey	
≒ On	your	park,	or	online,	your	smartphone	is	an	AR	
pla_orm
Give	customers	informa2on	or	even	an	
experience	before	they	purchase
Other	Tech	
≒ Loca2on	based	adver2sing	
≒ Self	check-in	kiosks	
≒ Mobile	apps	to	unlock	accommoda2on	doors	
≒ Payment	Wristbands
Loca2on	based	adver2sing	
Loca2on	based	adver2sing
Self	check-in	kiosks
Mobile	apps	to	control	
access	on-site
Cash-less	Payment	Wristbands
Future	Trends	in		
Digital	Marke2ng	for	Holiday	Parks	
	David	Lakins	
Key	Digital	Agency	
www.key.digital

More Related Content

Future Trends in Digital Marketing for Holiday Parks