Mobile experiences will be critical for holiday parks as half of mobile users abandon slow-loading sites. Voice search is becoming more common, with 50% of searches predicted to be voice-based by 2020, requiring parks to optimize content for voice queries. Social media is now integral to customers and will continue integrating with other services, while video content grows in popularity. Chatbots can assist with tasks like booking support, park FAQs, and local activity information. Personalizing the guest experience through knowledge of customer data and preferences will be important.
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