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Gabrielle Amanda Evans Resume
- 1. Gabrielle Amanda Evans 1701 Lolly Circle • Virginia Beach, VA 23463 • 757-575-0596 • gabrielleevans79@gmail.com SUMMARY • 5 years of experience in leadership and management in the medical field supervising teams up to 20. • Arranged clinic staff schedule to compensate for vacations, time off for personal appointments, training opportunities and absences due to illness. • Supervised the training of clerical staff in all aspects of administrative duties including but not limited to: appointment scheduling procedure, establishing computer templates, customer service and HIPAA • Mastery of established clinic, hospital, and Joint Commission requirements for clinic and documentation protocols, credentialing, safety,infection control, quality assurance, etc.,to ensure compliance with policies and provide consistent training for clinic staff. • Proficient in Microsoft Excel, Word, Outlook and Powerpoint. • Able to type 60 wpm PROFESSIONAL EXPERIENCE 2012 – May 2015 Veterans Affairs Hospital Program Support Assistant San Diego, CA • Assisted in implementing the Non-VA Care Coordination program in the fee basis department. • Received and processed requests for private medical services, authorized and unauthorized care. • Reviewed Veteran's Non VA-Care consults for accuracy and ensured that the correct care is being authorized and appropriate appointments were scheduled. • Created and scheduled over 10,000 Veterans since December 2012 including mental health patients. • Responded to numerous different hospitals inquiries in resolving insurance coverage issues and billing. 2010-2012 Veterans Affairs Hospital Research and Development Committee Coordinator San Diego, CA  Assumed some of the duties of the Director of Research Projects Section in the event of her absence.  Aided the VA Grants Manager with preparation of reports; this includes prep, assembly, distribution and tracking of 600+ end of year expenditure reports.  Responded to investigators, research staff, visitors, inspectors, co-workers, and supervisor’s requests, questions, and provided assistance in a prompt, timely and cooperative manner.  Ran daily reports in both excel and the research database RATS to ensure accuracy of all research projects being reviewed.  Completed timely and accurate preparation/QA of central project files associated with biweekly Research and Development Committee agenda review Aug 2010 - Dec 2010 San Diego Naval Medical Center Medical Support Assistant San Diego, CA • Participated in clinic Quality Assessment and Improvement by identifying problems and in formulating a plan of action. • Conducted the orientation of new nursing, medical and clerical personnel in appointment management and call center operations. • Maintained confidentiality of patient related issues, concerning scheduling appointments for active duty, dependents and retirees. • Promoted good inter/intra personal and inter/intra departmental relationship. • Worked with CHCS, AHLTA and Microsoft Office. • Executed the scheduling for 9 different clinics.
- 2. Mar 2008 –Jun 2010 Oceana Branch MedicalClinic Lead Medical Support Assistant Virginia Beach,VA • Supervised the training of clerical staff in all aspects of administrative duties including but not limited to: appointment scheduling procedure, establishing computer templates, Composite Health Care System (CHCS), Armed Forces Health Longitudinal Technology Application (AHLTA), Medical Record Review Service (MRRS), and Health Insurance Portability and Accountability Act (HIPAA) • Managed 10-15 personnel and reported directly to the Department Head and Senior Medical Officer • Distributed workload among employees and assured timely completion of all assigned tasks, resolved simple employee complaints, and instructed employees in specific tasks and job techniques. • Arranged clinic staff schedule to compensate for vacations, time off for personal appointments, training opportunities and absences due to illness. • Conducted with the Clinic Manager evaluations of subordinates and assisted in the hiring process for Aviation Medicine. Aug 2006 – Mar 2008 Branch Health Clinic Damneck Medical Records Technician Virginia Beach,VA • Filed and maintained 2000+ medical records Reviewed Veteran's Non VA-Care consults for accuracy and ensured that the care being authorized is accurate. • Completed the updating of Medical Record Review Service (MRRS) database for the base. • Streamlined the medical check in process by changing forms, making it more convenient and designed a 1 page pamphlet for all base check-ins. • Instructed active duty in the completion of third party insurance claim forms. 1997 - 2005 US Navy Aerospace Medicine Technician/ HM2 Virginia Beach,VA • Conducted command indoctrination medical briefs for all incoming squadron personnel and medical training at command safety stand down. • Ran Aviation Medicine Administration department, which included over 20 personnel, which processed all flight and routine physicals for the entire Naval Air Station Oceana base. • Worked in the Acute Care clinic as a Basic EMT. • Scheduled thousands of appointments and worked in a customer service capacity for over 7 years. • Created templates and opened schedules for the 12 medical doctors. • Maintained a medical database known as SAMS (Snap automated medical system), that tracked the readiness for a squadron of over 1100 personnel, for over 3 years. EDUCATION Enrolled in Masters in Public Health Program American Military University Certificate in Human ResourcesManagement NationalUniversity-San Diego, CA, 2011 Bachelors of Science in Health Science Minor in Management Old Dominion University-Norfolk, VA, 2010 AWARDS Certificate of Excellence in Customer Service awarded September 10, 2009 Civilian of the Year, Category 1 FY 2008 awarded April 29, 2009