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Ganzha lss consulting v2 lss

Irina Ganzha
Irina Ganzha

Irina Ganzha is an experienced management consultant offering Lean Six Sigma consulting, process improvement consulting, and customer-centric transformation services. She has over 15 years of experience in marketing, CRM, international business, and large-scale corporate change projects. Her experience includes initiating Lean management programs, developing retail banking solutions, and driving growth of money transfer products in Western and Eastern Europe. She is fluent in English, Russian, and Ukrainian with advanced German and French skills.

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Irina Ganzha Vienna-1030 Tel +43 1 208 40 67 Cell +43 664 536 80 67 irina.ganzha@axelance.com Profile: Strategic and creative problem solver with 15+ years of experience in marketing, CRM, international business, Lean and Six Sigma, project leadership, large-scale corporate change projects, intercultural and multilingual competence. http://www.linkedin.com/in/iganzha Offering: 1. Lean and Six Sigma consulting, coaching and training (English and Russian languages) 2. Process improvement consulting 3. Customer-centric transformation, voice of customer management 4. Other customized solutions and services based on a companys needs Languages: Russian & Ukrainian native; English fluent; German advanced (B2-C1), French advanced Skills: Lean Six Sigma; Customer Centricity; Intercultural competence; Team and project leadership; Consumer, market and business intelligence skills; advanced Excel, Power Point; statistical analysis; analytical and problem solving skills. Education: MBA, Marketing & General Management Emory University, Goizueta Business School, Atlanta, GA, USA; 1998 - 2000 Master of Arts, Humanities and Languages, Diploma with Distinction Kiev State University, Kiev, Ukraine, 1987 - 1992 Relevant experience: Axelance E.u. Licensed Management consultant, WKO member. 04.2013 till present. Founded private consultancy for market access, entry, business intelligence, business development in Russia, Ukraine and CIS countries Irina Ganzha, MBA Licensed Management consulting WKO member Vienna-1030, Austria, irina.ganzha@axelance.com, Office: +43 1 208 40 67 Mobile: +43 664 536 80 67
Irina Ganzha Vienna-1030 Tel +43 1 208 40 67 Cell +43 664 536 80 67 irina.ganzha@axelance.com Raiffeisen Bank International, Vienna, Austria 2009-2012 Initiated and led Lean management program in 15 CEE countries (incl. Poland, Russia, Ukraine, Romania, Belarus et al.). Led Lean Six Sigma projects in branches, back-office and end-to-end processes. GE Money Russia, Moscow, Russia 2006-2008 As a management board member, developed retail banking solutions for the Russian market: pricing, products, customer-centric programs, service improvements at the back-office and front office. Western Union International, Vienna, Austria 2000 2005 Developed marketing strategies and activities for Western and Eastern European countries (Spain, Portugal, Italy, UK, Germany, Ukraine, Russia, Romania et al.), driving double-digit growth of money transfer products. Developed pricing, promotions, media, grassroots events, consumer research, new products for Western-Eastern European markets. Developed full concept of Loyalty card, CRM system for WU Card and implemented Marketing, Database, IT, POS elements in one strategic international loyalty solution for over 100 Western Union countries. Received an Award for the Best Innovative Product launch - WU Loyalty Card. Led strategic project of Long-Term Investment in China and India: developed long-term strategy for business development of emerging markets to drive distribution growth, profitability, consumer acquisition rates. Coca-Cola Company, Brand Manager, Kiev, Ukraine 1996-1998 Developed product strategy &brand equity; conducted consumer research & market analysis; led creative/media agencies; created consumer promotion & events; drove sales of Coca-Cola brands in the emerging markets of Ukraine and Belarus, leading to increased consumer preference and market share. Other professional courses and interests: Customer Segmentation for retail banking GE Capital Lean Management Deep Dive, Accenture Leadership and People management training 2-day training Six Sigma Black Belt training 4 weeks in First Data Corporation, Denver, Colorado, USA Cost management and measurement 2-day Raiffeisen course, Vienna, Austria Gamification for Business Certificate of Completion with 94.6% score, University of Pennsylvania

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Ganzha lss consulting v2 lss

  • 1. Irina Ganzha Vienna-1030 Tel +43 1 208 40 67 Cell +43 664 536 80 67 irina.ganzha@axelance.com Profile: Strategic and creative problem solver with 15+ years of experience in marketing, CRM, international business, Lean and Six Sigma, project leadership, large-scale corporate change projects, intercultural and multilingual competence. http://www.linkedin.com/in/iganzha Offering: 1. Lean and Six Sigma consulting, coaching and training (English and Russian languages) 2. Process improvement consulting 3. Customer-centric transformation, voice of customer management 4. Other customized solutions and services based on a companys needs Languages: Russian & Ukrainian native; English fluent; German advanced (B2-C1), French advanced Skills: Lean Six Sigma; Customer Centricity; Intercultural competence; Team and project leadership; Consumer, market and business intelligence skills; advanced Excel, Power Point; statistical analysis; analytical and problem solving skills. Education: MBA, Marketing & General Management Emory University, Goizueta Business School, Atlanta, GA, USA; 1998 - 2000 Master of Arts, Humanities and Languages, Diploma with Distinction Kiev State University, Kiev, Ukraine, 1987 - 1992 Relevant experience: Axelance E.u. Licensed Management consultant, WKO member. 04.2013 till present. Founded private consultancy for market access, entry, business intelligence, business development in Russia, Ukraine and CIS countries Irina Ganzha, MBA Licensed Management consulting WKO member Vienna-1030, Austria, irina.ganzha@axelance.com, Office: +43 1 208 40 67 Mobile: +43 664 536 80 67
  • 2. Irina Ganzha Vienna-1030 Tel +43 1 208 40 67 Cell +43 664 536 80 67 irina.ganzha@axelance.com Raiffeisen Bank International, Vienna, Austria 2009-2012 Initiated and led Lean management program in 15 CEE countries (incl. Poland, Russia, Ukraine, Romania, Belarus et al.). Led Lean Six Sigma projects in branches, back-office and end-to-end processes. GE Money Russia, Moscow, Russia 2006-2008 As a management board member, developed retail banking solutions for the Russian market: pricing, products, customer-centric programs, service improvements at the back-office and front office. Western Union International, Vienna, Austria 2000 2005 Developed marketing strategies and activities for Western and Eastern European countries (Spain, Portugal, Italy, UK, Germany, Ukraine, Russia, Romania et al.), driving double-digit growth of money transfer products. Developed pricing, promotions, media, grassroots events, consumer research, new products for Western-Eastern European markets. Developed full concept of Loyalty card, CRM system for WU Card and implemented Marketing, Database, IT, POS elements in one strategic international loyalty solution for over 100 Western Union countries. Received an Award for the Best Innovative Product launch - WU Loyalty Card. Led strategic project of Long-Term Investment in China and India: developed long-term strategy for business development of emerging markets to drive distribution growth, profitability, consumer acquisition rates. Coca-Cola Company, Brand Manager, Kiev, Ukraine 1996-1998 Developed product strategy &brand equity; conducted consumer research & market analysis; led creative/media agencies; created consumer promotion & events; drove sales of Coca-Cola brands in the emerging markets of Ukraine and Belarus, leading to increased consumer preference and market share. Other professional courses and interests: Customer Segmentation for retail banking GE Capital Lean Management Deep Dive, Accenture Leadership and People management training 2-day training Six Sigma Black Belt training 4 weeks in First Data Corporation, Denver, Colorado, USA Cost management and measurement 2-day Raiffeisen course, Vienna, Austria Gamification for Business Certificate of Completion with 94.6% score, University of Pennsylvania