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This document profiles Dr. Alaa Garad, who holds positions as Chair of the Advisory Board at the University of Salford UAE and CEO of Investors in People UAE. It discusses organizational learning at three levels - individual, team, and organizational. At the individual level, it describes learning techniques like coaching, mentoring, reflection, and cross-training. At the team level, it discusses after-action reviews, problem solving teams, and learning circles. And at the organizational level, techniques covered include quality awards, benchmarking, suggestion systems, self-assessment, feedback loops, and audits. It emphasizes that learning is essential for organizational success and survival.Read less