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Garbage in the Cloud

L
lukec

The City of White Rock and Recollect discuss the deployment of Recollect to solve their Waste Collection communication problems.

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Garbage in the Cloud City of White Rock & Recollect
Presenters Chris Zota IT Manager at the City of White Rock linkedin.com/in/czota czota@whiterockcity.ca - Twitter: @czota Luke Closs CTO of OpenWest Systems recollect.net luke@recollect.net - Twitter: @lukec
White Rock's Challenge City by the Sea
Our waste collection calendar: was archaic so residents called our front desk. was prone to errors which we had to spend time fixing. had stale information so residents didn't come back. was not interactive so it was hard to use. was not timely didn't remind residents when they most needed it.
White Rock's website, pre-Recollect.
One of the most frequently used services on our website was not easy to use!
Shared Philosophy Simple. Low cost. Citizen Centric. Appropriate engagement. Apps when it makes sense.
Additional Benefits Recollect is an easy, safe inroad into cloud services. We wanted to embrace home grown initiatives.
Garbage in the Cloud
How it works for residents.
How it works for residents
Recollect guides the user interactively.
Customized to each resident. Easy and accessible to all.
Works for all ages and lifestyles. Senior citizen friendly!
Software as a Service means a stream of new features like Self-Printed Customized Calendars!
How it works for municipalities.
#1 - Easy Integration White Rock was up and running within days. GIS data (parcel & polygon) imported into Recollect Highly customizable, but great out of the box. Added widget to website with little effort. Data Updates are easy Administrators can update via admin dashboard. Recollect Support can massage data and help you. Checklists make setup a breeze.
#2 - A newsletter that works! Piggyback messages to residents on their weekly reminder. Queue up notices about: waste collection changes taxes city events recycling tips
Easy tools to create communication campaigns.
#3 - A tool to manage change. White Rock is changing residential collection schedules. Recollect makes it easy to communicate these changes to residents. 1. Website always up-to-date, easy to use. 2. Reminders are timely & relevant. 3. Messaging about service changes is easy.
White Rock's experience with Recollect.
Implementation Recollect's checklists provided clear project management, eliminated ambiguity of who needed to do what. Recollect made minor, rapid changes for us. Went online very fast (days). Collaborative effort between communications, GIS, waste & Recollect.
Roll out and Reaction Launched online & in tax notice flyer. Really well received by the public. Residents discover & sign up each week. Customization of messages has been useful for upcoming changes. Call desk can sign up elderly residents for voice reminders.
Thank you! Questions? czota@whiterockcity.ca Twitter: @czota luke@recollect.net Twitter: @lukec

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Garbage in the Cloud

  • 1. Garbage in the Cloud City of White Rock & Recollect
  • 2. Presenters Chris Zota IT Manager at the City of White Rock linkedin.com/in/czota czota@whiterockcity.ca - Twitter: @czota Luke Closs CTO of OpenWest Systems recollect.net luke@recollect.net - Twitter: @lukec
  • 4. Our waste collection calendar: was archaic so residents called our front desk. was prone to errors which we had to spend time fixing. had stale information so residents didn't come back. was not interactive so it was hard to use. was not timely didn't remind residents when they most needed it.
  • 5. White Rock's website, pre-Recollect.
  • 6. One of the most frequently used services on our website was not easy to use!
  • 7. Shared Philosophy Simple. Low cost. Citizen Centric. Appropriate engagement. Apps when it makes sense.
  • 8. Additional Benefits Recollect is an easy, safe inroad into cloud services. We wanted to embrace home grown initiatives.
  • 10. How it works for residents.
  • 11. How it works for residents
  • 12. Recollect guides the user interactively.
  • 13. Customized to each resident. Easy and accessible to all.
  • 14. Works for all ages and lifestyles. Senior citizen friendly!
  • 15. Software as a Service means a stream of new features like Self-Printed Customized Calendars!
  • 16. How it works for municipalities.
  • 17. #1 - Easy Integration White Rock was up and running within days. GIS data (parcel & polygon) imported into Recollect Highly customizable, but great out of the box. Added widget to website with little effort. Data Updates are easy Administrators can update via admin dashboard. Recollect Support can massage data and help you. Checklists make setup a breeze.
  • 18. #2 - A newsletter that works! Piggyback messages to residents on their weekly reminder. Queue up notices about: waste collection changes taxes city events recycling tips
  • 19. Easy tools to create communication campaigns.
  • 20. #3 - A tool to manage change. White Rock is changing residential collection schedules. Recollect makes it easy to communicate these changes to residents. 1. Website always up-to-date, easy to use. 2. Reminders are timely & relevant. 3. Messaging about service changes is easy.
  • 21. White Rock's experience with Recollect.
  • 22. Implementation Recollect's checklists provided clear project management, eliminated ambiguity of who needed to do what. Recollect made minor, rapid changes for us. Went online very fast (days). Collaborative effort between communications, GIS, waste & Recollect.
  • 23. Roll out and Reaction Launched online & in tax notice flyer. Really well received by the public. Residents discover & sign up each week. Customization of messages has been useful for upcoming changes. Call desk can sign up elderly residents for voice reminders.
  • 24. Thank you! Questions? czota@whiterockcity.ca Twitter: @czota luke@recollect.net Twitter: @lukec