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Garrett Driscoll
- 1. GARRETT DRISCOLL 50 Mill River Drive Stratford CT 06614 gndriscoll@gmail.com 203.727.8890 APPLICATION DEVELOPMENT MANAGER Respected leader able to build and lead motivated software engineering and cross-functional teams. Led development of an innovative, wireless field sales and enrollment application for health insurance company. Led mutual fund industry effort to standardize data sharing definitions. Led the start-up of a regional professional services consulting group in the high-tech industry and developed into a national leader in revenue and innovative product development. Accomplished business systems professional with proven ability to analyze, design and implement systems that support business and financial objectives. Couples a practical understanding of full project life cycle, people skills, common sense, hands-on abilities and technical accumen to deliver business solutions on-time and on-budget. Full Project Life Cycle Application Design SQL Server Data Integrations CRM Database Design .NET Web Sharepoint Vendor Management Client Management SOA / Web Services SalesForce EXPERIENCE AMERICAN MANAGEMENT ASSOCIATION New York, NY FEB 2008 - Present Application Development Manager Responsible for multiple large initiatives including custom application development projects and internal and external data integrations. Full-time staff: 5; Part-time: 1. Order Management System Managed long-term replacement of a packaged desktop system with a fully customized web application. Provided database design and coding, application and page design. System handles a variety of proprietary couponing schemes reducing manual administration by 80%; Provides real-time dashborad statistics eliminating multiple administrative reports. Communicates order status directly to sales and service reps. Contractor Management Application Designed and developed a custom web application to manage all phases contractor (Faculty) touch-points: recruiting, scheduling, payments replacing an outdated application built on an unsupported platform. Eliminated unsupported hardware, software maintenance costs. Reduced administrative overhead and data errors. Improved contractor satisfaction and retention. CRM Responsible for the transition of CRM functions from packaged desktop system to SalesForce. Oversaw/coordintated vendor development efforts; developed two-way integration of customer and customer-activity using Informatica and custom programming (T-SQL). Improved sales rep adoption rate by 50%. Eliminated administrative overhead by 20%. Data Integrations Developed and/or support data integrations between the core back-end database and the website shopping cart, Eloqua web marketing system, Marketing data warehouse, external sales
- 2. Garrett Driscoll Page 2 channels. Methods include SOA, FTP, SSIS, Informatica, Scribe; Formats include XML, XLS, CSV. HIP OF NY (now Emblem Health) New York, NY Mar 2002 Feb 2008 Director, E-Commerce Systems End-to-end responsibility for multiple on-going initiatives including a wirless, tablet PC-based field sales and enrollment system; commercial plan sales quoting system / underwriting rating system; broker portal system; benefits administration system. Oversight of a multi-million dollar replacement of a Provider Relations/Care Management system. Full-time staff: 8; On-shore development vendors: 3. Mobile Sales & Enrollment Managed full project life cycle of this first-of-its-kind tablet-based, .NET / Oracle system that enrolls members into government-regulated insurance programs. First system approved by federal regulators for an electronic field-enrollment process. Includes field document scanning and printing. Integrated directly with internal enrollment system. Reduced per-application overhead by 27%. Reduced member callbacks by 80%. Eliminates all paper transfers. Broker Portal Managed multiple internal and vendor resources to design, develop and deliver an internet- based sales and enrollment system for the commercial brokerage channel. Provides this key channel the means to quote new business, enroll new groups and managed existing business through a secure internet portal producing multiple positive results: increased brokerage satisfaction / retention; increased new & renewal membership rates; indirectly increased large- volume sales. Provider Relations / Care Management Oversee internal and external resources in a multi-year replacement of the companys care management system while integrating it with a outward-facing Provider Relations system. Organized the projects communication and documentation environment, streamlining workflow, improving defect reporting and keeping external resources on high priority features. LIPPER / A REUTERS COMPANY New York, NY 1994 2002 Manager-New Media Systems Fulfilled roles in business systems analysis, product development, project management and systems development for this respected mutual fund tracking company. Representative to XML standards bodies, the Investment Company Institute and NASDAQ market data vendor committee. Representative accomplishments include: New Media Products Coordinated projects/managers/analysts to develop standard and custom products for media, financial and portal web sites. Analyzed needs and wrote software requirements specifications. Built and verified service-level agreements. Maintained account relationships with Merrill Lynch, Dow Jones WSJ/Interactive, Forbes.com, SmartMoney.com, Smith Barney. CSFB, StockSmart.com, TheStreet.com. Realized seven-figure revenue stream E-Commerce - Prospectus On Demand Lead analyst for Dow Jones partnership to develop and launch FundClub.Com, a fund prospectus delivery system. Developed and tracked project plan and budget. Designed (hands-on) M/S Access database, workflow, functional specifications. Wrote RFP and evaluated responses, managed web services vendor. Performed unit, system and UAT testing. Realized new revenue stream.
- 3. Garrett Driscoll Page 3 INDEPENDENT CONSULTANT Stratford, CT 1992 - 1994 Self-employed private consulting practice providing database and business application development services. Grew from startup to six-figure annual revenue. GE CAPITAL Asset Management System, a large off-lease, residual management system. Litigation Management System, multi-location legal case/history tracking system. UNION CARBIDE Affiliate Tracking System, a subsidiary company and insider trading management system Corporate Files Mgmt System, bar-code tracking of law library material and legal files. GTE Management Training System, executive management registration, hospitality and communications management WANG LABORATORIES Stamford, CT 1984 - 1992 Consulting Services Manager. Planned, developed, marketed, staffed and managed a professional consulting services group (9) serving the system development and management needs of both Fortune 500, state government and commercial clients. Built revenue from $0 to $1.5M revenue in two years, top three branch in US. GREAT NORTHERN NEKOOSA CORP. Stamford, CT 1976 - 1984 Sales Systems Manager . Staffed, developed and managed professional and administrative system staff of 10 for the sales department of the $1B Northern division, in a mainframe and mini-computer Cobol environment. Implemented the first executive information system (EIS). Implemented first electronic word processing for the corporation. COMPUDATA SYSTEMS, INC Westport, CT 1973 - 1976 Sales Systems Consultant. System configuration, system & application implementation, on-site customer support, training. DEC FoodService Distribution, G/L, A/P, A/R, P/R. EDUCATION BS, English Education University of Bridgeport, CT, 1972 Certified Consultant Wang Institute, RDBMS Theory, DB2, LAN/WAN, OSI Model, 1992 2007