5. Richard Wagoner GM Chairman and Chief Executive Officer John M. Devine GM Vice Chairman and Chief Financial Officer Robert A. Lutz GM Vice Chairman, Global Product Development The Executives of GM General motors
6. North/South America Plant Quality Award J.D. Power Quality Study 2005 Supplier of the year Denso International America 2004 On Star by GM receives the Grand Enterprise Value Award CIO Magazin Awards and Accolades General motors
8. GM's vision 油 GM's vision is to be the world leader in transportation products and related services . General motors
9. General motors General Motors Mission Protecting human health, natural resources, and global environment Improving vehicle safety for customers, passengers, and other motorists Creating environmental, health, and safety reports Improving health, safety, diversity, wages, and benefits
10. Protecting human health, natural resources, and global environment Improving vehicle safety for customers, passengers, and other motorists Creating environmental, health, and safety reports Improving health, safety, diversity, wages, and benefits General motors General Motors Mission
12. Company Recognition The number of brands and brand recognition Committed workers Products like: Constar and XM Satellite Radio Corporate Responsibility The time GM has been around Globally known and located in 32 countries GM dealer locations S.W.O.T. Analysis ~strengths~
13. The decline of market share Health care costs Innovation of new products Competition or lack there of with China Too much invested in SUV and Trucks Not enough Research and Development S.W.O.T. Analysis ~weaknesses~
14. New innovation can compete with others Cut health-care costs Cut jobs and move production overseas Shrink brand line Recapture market share and be more competitive with more money concentrating on smaller more fuel efficient cars S.W.O.T. Analysis ~opportunities~
15. The United Auto Workers union can hurt General Motors if unhappy Cutting jobs or shutting down plants, and cutting health care cuts could instigate a strike Delphi being a supplier who is already bankrupt, GM is their former parent and could face up to $12 billion in liabilities for Delphi S.W.O.T. Analysis ~threats~
16. INDUSTRY ANALYSIS MATURE PRODUCT SEGMENTATION BY PRICE AND FUNCTION TECHNOLOGY CHANGING IN MFG. PROCESS AND PRODUCT DESIGN OVERCAPACITY WORLDWIDE
17. Porters 5 Forces Moderate GM has the largest market share in the US which could give it much power over suppliers but it has not used that and looks at suppliers and their needs as equal. Intensity of Rivalry: Very High GMs other divisions cannibalize their own sales as well as all others. Each company will do what it takes to real in customers Low Car manufacturing takes extremely large amount of capital to enter. To compete at GMs level is next to impossible. Very High GMs market share is continually dropping. Most other car makers offer higher quality and other benefits. Many substitutes available in the market High Tens of Millions of car buyers per year and over twenty companies to choose from. Public is increasingly drawn in by costly incentives. Threat of New Entrants: Bargaining Power of Suppliers: Threat of Substitutes Bargaining Power of Customers
18. Porters Model illustrates the complexities of being in the automobile manufacturing business. Competition is fierce and substitutes abound. Quality and brand image have an important input into what consumers want to buy. With so many high threats in this market an auto manufacturer must be constantly be trying to be better than its competitors in responding to consumer demands. GM has failed in the last 20 years and is in turn losing market share. Porters 5 Forces
19. Cars Trucks SUVs BCG Matrix Star Question Mark Dog Cash Cow Cars Trucks
25. 1.Daimler Chrysler 2. Ford Motor Company 3. Toyota Motor Company 4. Volkswagen Who are GMs Competitors?
26. Comparing Toyota and General Motors Superior value creation requires that the gap between perceived utility (U) and costs of production (C) be greater than that obtained by competitors.
27. A Quality Map for Automobiles When customers evaluate the quality of a product, they commonly measure it against two kinds of attributes: 1. Quality as Excellence 2. Quality as Reliability