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GET ENGAGED!
Social Media for Public Libraries




          Susan Brown
        www.658point8.com
We want more people to
                         come to our programs.

We want to boost our
circulation.



                             We want people to
                             vote yes for a new
 We want more people         library.
 to use our databases.
En/gage: a) to hold the
attention of <her work
engages her
completely> b) to
induce to participate
<engaged the shy boy
in conversation>
In the beginning, there were icons
SOCIAL MEDIA TEAM
SOCIAL MEDIA STRATEGY
LOCAL FOCUS
SOCIAL MEDIA FANS
WHAT HAVE WE WON?
Get Engaged! Social Media for Public Libraries
Get Engaged! Social Media for Public Libraries
 Admin buy-in
 Staff buy-in
 Start small
 Listen first
 Earn social capital
 Understand time commitment
 Prevent burnout
 Understand what social media is
  and can do

     If I knew then what I know now
BROADCAST MEDIUM

COMMUNICATION TOOL

  MEDIA PLATFORM

   SOCIAL MEDIA IS NOT (JUST)
PARADIGM SHIFT

WAY OF DOING BUSINESS

      A MISSION

          SOCIAL MEDIA IS
WHO?
           WHAT?
WHERE?
             WHEN?
WHY?      HOW?

         SOCIAL MEDIA BASICS
??
   ? ?    ?
          ?
         ? ?
    ?
1. What if a staff person says something inappropriate?
2. What if a patron says something inappropriate?
3. What about personal social media bleeding into
    professional?
4. What if people post sales pitches on FB?
5. What about relationships with businesses? Are you
   endorsing?
   LISTEN
   PARTICIPATE
   RESPOND
   USE TOOLS
   TELL THEM WHATS IN IT FOR THEM
   BUILD RELATIONSHIPS
   HAVE A VOICE
   BE CREATIVE
   BE HUMAN
   HAVE FUN!
                    SOCIAL MEDIA DOS
 ASK BEFORE YOU GIVE
 BRAG, LET OTHERS DO THAT
 AUTOMATE




              SOCIAL MEDIA DONTS
BEST ADVICE I EVER GOT
Get Engaged! Social Media for Public Libraries
START WITH THE LOW-HANGING FRUIT
START WITH THE LOW-HANGING FRUIT
START WITH THE LOW-HANGING FRUIT
START WITH THE LOW-HANGING FRUIT
START WITH THE LOW-HANGING FRUIT
What We Tweet About When We Tweet About Books
RA News, Feb 2012

RA 4 FB: Creating A Social Space for Readers
RA News, Nov/Dec 2012




     START WITH THE LOW-HANGING FRUIT
GIVE V.I.P. ACCESS
GIVE V.I.P. ACCESS
BE PERSONAL
BE PERSONAL
TALK ABOUT OTHERS MORE
TALK ABOUT OTHERS MORE
HAVE A VOICE/CREATE A CHARACTER
HAVE A VOICE/CREATE A CHARACTER
STEAL BORROW FROM OTHERS
STEAL BORROW FROM OTHERS
PIGGYBACK
BE RESPONSIVE
BE RESPONSIVE
FACEBOOK
    VS
  TWITTER
   Better for connecting with people you know
   Better for posts that are not time-sensitive
   Better for local news/events
   Conversations happen less in real time

            - From Doing Social Media So It
            Matters by Laura Solomon




                                   FACEBOOK
 Better for connecting w/people you dont
  know
 Better time-sensitive posts
 Better for non-local content
 Conversations happen more in real time

          - From Doing Social Media So It
          Matters by Laura Solomon



                                     TWITTER
FACEBOOK (RE) BOOT CAMP
   VISUAL CONTENT IS KING
   ASK LOTS OF QUESTIONS
   FB FOLKS LOVE PHOTOS
   FEED YOUR FEED
   EMBRACE THE JUNK WEB
   COMMUNICATE
   CALL TO ACTION



                   BASIC TRAINING
QUESTIONS
QUESTIONS
QUESTIONS
BASIC COMMUNICATION
NUMBERS
READERS ADVISORY
CREATIVE MESSAGING
BEHIND THE CURTAIN
BEHIND THE CURTAIN
FUN STUFF
FUN STUFF
FUN STUFF
BROADCASTING IS OKAY
BROADCASTING IS OKAY
TWITTER SCHOOL
1. Think like a magazine
2. Its okay to spam a little
3. Hashtags are your friend
4. Its all about the RT!
5. Understand the @reply
6. Tweet often
7. Make it easy
8. Try live tweeting
9. Find out what theyre saying
10.Fill out your bio!


                                  TEN TWIPS
LOCAL LORE
LOCAL VOICES
LOCAL BUZZ
Get Engaged! Social Media for Public Libraries
CONNECT
EDUCATE
PROMOTE
PROMOTE
PROMOTE
WHAT ABOUT
 PINTEREST?
  BLOGS?
CROSS PROMOTE
A POST IS 粥
A BOARD IS 粥
A BLOG POST!
Work in Progress:
  Measurement
Work in Progress:
Sustained Content Creation
Work in Progress:
  New Platforms
Work in Progress:
Staff Workflow & Accountability
Susan Brown
658point8@gmail.com


    WANT TO KEEP TALKING?

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Get Engaged! Social Media for Public Libraries