Get flexid
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Flexidity refers to an ideal balance of flexibility and rigidity. It involves being flexible externally when providing services and options to customers, but rigid internally to ensure commitments are met. This allows providing choices to customers while maintaining tight delivery schedules. Flexidity can also exist internally, like flexible work hours but rigid productivity expectations. Applying flexidity principles more broadly, like allowing flexible operating hours for establishments if they only operate a fixed number of hours, could generate revenue while maintaining order. Flexidity should be adopted across personal and professional lives to adapt to changing times.
Get flexid
- 1. Get Flexid(Flexible+Rigid) Withmyriadsof startupsmushroomingacrossIndia,there'saconstantneedtoinnovate tostayahead inthe game.Thoughsuperiortechnology withoutdoubtisa keydriverintoday'sworldforany business, achievingcustomersatisfactionandloyaltytakesalotmore thanthat. Customerexpectationsare todayexponential comparedtosayevenfourorfive yearsago.Free home deliverieswithCashonDeliveryoptionisnomore a delight,it'sthe norm.Customerstodayexpect deliveriestobe express,yettobe deliveredwithinaspecifictime window aspertheirconvenience,and all this,at no extracost.Some may say that customerexpectations are turningouttobe quite unreasonable,andthose are the oneswho'll staybehindorevendisappear. Thisis where Ipropose the conceptof "Flexidity".Flexidityisnothingbut anideal balance of Flexibility withRigidity. Let'stake the above case forexample:acustomerwantsthe service providertoprovide flexibilitytohimintermsof the rightto shopwheneverandfromwhereverhe wants,yetwantsthe service providertobe rigidenoughtobe able todeliverhisorderwithinaspecifictime windowdesired. Soundsconfusing?Well,itmightatfirstbe a little difficulttounderstandastohow one can be flexible yetrigidat the same time.The answerliesinunderstandingthissimple fact - you've gotto be absolutely flexible onthe outsidei.e.,whenprovidingservicesandrelatedoptionstoyourcustomersbutwhenit comesto the inside i.e.,withinthe organization.The systems,tools,methodologiesandmost importantlythe processes - theyshouldall ensure thatthere'srigidityinprovidingservice commitments to customers.Thisispreciselywhymostcompaniesliketoadhere tothe rigorsof certificationstandards such as ISO,TQM etc. Take the case of hyperlocal servicessuchasgroceryapps or restaurantfoodorderingapps - theygive customersthe flexibilitytochoose productsof theirchoice froma range of shopsand restaurantsbut the deliveryismostlydone all atonce.More importantly,theseserviceprovidersthrive on the factthat theirdeliveryprocesses are rigidandwithincommittedtime linesthatusuallyrange from30 minutesto twohours.These providersare becomingmore andmore popularamongstconsumersastheyprovide the flexibilityof choice notonlyintermsof productoffering,butalsointermsof where toorder from and all thisat the convenience of sittingathome - that'samazingflexibility,while the rigidityisevident inthese organizations whenitcomestomeetingtheirtightdeliveryschedules. But isthisflexidityenoughoristhere more toexplore fromthisconcept?Are we sayingthatwe've alwaysgotto be rigidinternallyandflexible externally???Thatisn'ttrue to be honest.If youlookat mostcontemporary organizations,flexidityexistsatthe workplace eveninternally - whatmattersishow well smartorganizations make use of it.Fore.g.,manymoderncompaniesprovideemployeeswiththe optionsof flexibleworkhours,workawayfromoffice,sometimeseventurnthe ambience atthe workplace tomake it feel likehome andtherebymove awayfromthe conventionalworkplace;yet,the expectationsintermsof employee productivityremainrigid,there are cleargoalsandobjectivessetfor all employeesandthey're appraisedinaccordance - noflexibilitythere! Nowimagine if ourgovernmentwastofollow flexidity asapractice?Take for instance,allowingbars, restaurants,eateries,wine shopsandperhapsevencinemahallstooperate atflexible hours(that's flexibility),providedthattheyoperate onlyforafixednumberof hourseveryday(that'srigidity).Now, will thatmake sense though?Whynot?Perhapsonlyina few megaurban centers and probably more so
- 2. incitieswhere there necessarilyisanobviousneedtodoso owingtothe odd workinghoursat offshore centersthathave sprawledacrossplaceslike Gurgaon,Noida,Mumbai,Hyderabad,Pune,Bengaluruto name a few!Yes,there maybe additional burdenonthe law andorder mechanismonthe face of it, but wouldn'tthisalsohelpgenerate additional revenuetothe state and the exchequer? I reckonthat it's time toinduce the mantra of flexidityacrossall fieldsof personal aswell professional life.Withthe adventof moderntechnologymakingourkidsspendmore time withmobiles,tabs, computersandtelevision,ithasbecome increasinglydifficultforparentstoensure active playtime for theirchildren.Whynotputflexidityintopractice athome?Give themtheirtime withtheirgadgets wheneverthey'dlike (that'sflexibilityagain)butbe firmonensuringthe requisite numberof hoursis compulsorilydedicatedtowardsstudies,andmore importantlyplaytime inthe open. Whetheryou're a startupor an establishedbusiness,you'vegottobe on your toes,else youwinkand youcan lose ahost of customers who're providedwithincredible flexibilityinservice andofferingsfrom an entitythatis rigidinits commitmenttodelivery. I may soundradical withmyviewsandthoughtsinthiswrite up,but the ideaisto pushus all towardthe ideaof havinga balancedapproachwithoutbeingeithertoodemandingorbeingtooeasytoget away with.Withrapidlychangingtimes,we'vegottoimprovise andinnovate orsimplyperish.