狠狠撸

狠狠撸Share a Scribd company logo
Getting emotional:
Our first steps with affective interaction
Terri Herbert | ExD Researcher
@therbert
Emotion.
That touchy-feely
stuff.
Credit: Vermin Inc
“Although many of us may
think of ourselves as thinking
creatures that feel,
biologically we are feeling
creatures that think”
- Jill BolteTaylor
Credit: steevithak
It’s about more than business cards
Googlemoo.com
MOO
Making our products can be an emotional investment
20 minutes Days
How we used SAM: 5 ways it worked, 5 takeaways
*SAM = Self-Assessment Manikin
MOO’s first steps
Affective interaction:The intentional design of
experiences that cater for emotional states, and are
capable of eliciting personal emotional responses.
Step 1: Where do we stand?
Let’s do an affective audit
SAM: Emotional measurement tool
We used SAM* as a first step in
*SAM = Self-Assessment Manikin
Pleasure
Activation
Dominance
Example output: Plot the experience through the
journey
Browse Build Buy
5 ways it worked
1. Dimensional baseline to build
from
2. New understanding of the good
and the bad
3. Cheap and easy, in a good way
4. Quick and combinable
5. Cross-cultural, visual
understanding
5 takeaways
(So far)
1. People find it hard to identify
and talk about emotions
2. Emotions are not enough,
what’s the impact
3. Need to think multi-
dimensional, get real
4. Ethics:The grey, and the black
and white
5. It takes commitment
Thank you
It’s been fun, let’s do it again

More Related Content

Getting emotional: MOO's first steps with affective interaction