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Getting started with the learning center

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Ryan Crawford
Ryan Crawford

The document provides instructions for accessing and navigating the Learning Center training portal. It describes how to log in to the Learning Center through Sales Navigator, set your local time zone to view webinar times correctly, request and attend live webinar sessions, and check your training progress. Key steps include clicking "Begin" next to "Training" to access courses, changing your time zone in "Settings", clicking "Request" to sign up for sessions, and clicking "Launch" to join scheduled webinars. Progress is tracked on the "My Learning" page under "Active", "Completed", and "Archive" tabs.

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Getting Started with the Learning Center Charter Product Training Guide 1 Accessing the Learning Center You can get to the Learning Center by first logging in to Sales Navigator. Then, hover over your profile photo and select Begin next to Training from the menu that appears. Once you’ve logged in, you’ll be presented with a Welcome page that will allow you to sign up for live webinars, watch recorded sessions, complete self-paced modules, download tip sheets, or watch videos. Click Begin next to Training in your Sales Navigator menu.
Setting Your Time Zone Since some of the live webinars are offered in time zones that may be different from your own, you may want to change yours so you can view the session calendar adjusted for your local date and time. To change your time zone, follow these steps: 1) In the upper-right corner of the Learning Center, click My Account. 2) From the Settings tab, choose your local time zone. 3) Click Save. (This will take you back out to your Welcome page.) Charter Product Training Guide 2 4) IMPORTANT: You must log out in order for the changes to take effect. Click Log Out. 5) Log back in to the Learning Center—move your cursor over your profile photo in the upper-right corner of Sales Navigator and click Begin next to Training. 6) View the session calendar to ensure session times are now listed in your local time zone. Log out of the Learning Center to apply your time zone change.
Requesting a Webinar Session Once you've found the session that works for your schedule: 1) Click the ​Request​ button. 2) The webinar session will be added to your transcript on your My Learning page. 3) You'll also receive an email confirmation with an .ics attachment allowing you to add the session to your calendar. After you've registered, follow these steps to attend: 1) Click My Learning from the top menu bar. 2) In your transcript, find the webinar session you signed up for and click the ​Launch link that appears to the right of the session title. 3) A new WebEx session will open. 4) Follow the facilitator's instructions to engage in the session. Troubleshooting:  Your WebEx session will launch in a new window, so you must disable your browser’s pop-up blockers and then relaunch the session. Charter Product Training Guide 3 Click Request to register for a webinar session. Click Launch to join a session. Checking Your Progress You can track your progress from your transcript under your My Learning page​.  ​Active: Lists all training you've requested or has been assigned to you but not yet completed.  ​Completed: Once you complete a training or mark a tip sheet or video complete, it will move over to the Completed tab.  ​Archive: Completed items will move to the Archive ​tab after six months.

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Getting started with the learning center

  • 1. Getting Started with the Learning Center Charter Product Training Guide 1 Accessing the Learning Center You can get to the Learning Center by first logging in to Sales Navigator. Then, hover over your profile photo and select Begin next to Training from the menu that appears. Once you’ve logged in, you’ll be presented with a Welcome page that will allow you to sign up for live webinars, watch recorded sessions, complete self-paced modules, download tip sheets, or watch videos. Click Begin next to Training in your Sales Navigator menu.
  • 2. Setting Your Time Zone Since some of the live webinars are offered in time zones that may be different from your own, you may want to change yours so you can view the session calendar adjusted for your local date and time. To change your time zone, follow these steps: 1) In the upper-right corner of the Learning Center, click My Account. 2) From the Settings tab, choose your local time zone. 3) Click Save. (This will take you back out to your Welcome page.) Charter Product Training Guide 2 4) IMPORTANT: You must log out in order for the changes to take effect. Click Log Out. 5) Log back in to the Learning Center—move your cursor over your profile photo in the upper-right corner of Sales Navigator and click Begin next to Training. 6) View the session calendar to ensure session times are now listed in your local time zone. Log out of the Learning Center to apply your time zone change.
  • 3. Requesting a Webinar Session Once you've found the session that works for your schedule: 1) Click the ​Request​ button. 2) The webinar session will be added to your transcript on your My Learning page. 3) You'll also receive an email confirmation with an .ics attachment allowing you to add the session to your calendar. After you've registered, follow these steps to attend: 1) Click My Learning from the top menu bar. 2) In your transcript, find the webinar session you signed up for and click the ​Launch link that appears to the right of the session title. 3) A new WebEx session will open. 4) Follow the facilitator's instructions to engage in the session. Troubleshooting:  Your WebEx session will launch in a new window, so you must disable your browser’s pop-up blockers and then relaunch the session. Charter Product Training Guide 3 Click Request to register for a webinar session. Click Launch to join a session. Checking Your Progress You can track your progress from your transcript under your My Learning page​.  ​Active: Lists all training you've requested or has been assigned to you but not yet completed.  ​Completed: Once you complete a training or mark a tip sheet or video complete, it will move over to the Completed tab.  ​Archive: Completed items will move to the Archive ​tab after six months.