Going Remote: User experiences at a distance
- 1. Going Remote User experiences at a distance Juliette Melton Deluxify User Experience
- 2. What is remote research? 鍖ickr.com/theolaphoto
- 4. Why and why not to go remote 鍖ickr.com/johnida
- 5. Selling remote research... Ease of recruiting Recruiting quality Participants real environment No limit to the number of observers If real-time recruiting, using actual tasks
- 6. ... but there are some caveats Limited to only participants with fast internet access Lots of opportunities for tech failure Cant see participant faces
- 7. ... but there are some caveats Timezones Languages Mobile Secret works in process Consent for minors
- 8. Go remote if: You can share what youre studying You dont have easy access to your target users Youre not working with minors
- 9. Exercise What big questions is your organization facing? How are you addressing those big questions?
- 10. How to do remote research 鍖ickr.com/62327186@N00
- 11. Components Participant Moderator Observer(s) Tasks Computer
- 12. Components Participant Participants computer Moderator Internet access Screensharing software Observer(s) Plus: Phone Tasks Moderator/observer Computer communication Recording mechanism
- 13. Whither scheduling? Scheduled, moderated Non-scheduled, moderated Non-scheduled, non-moderated
- 14. Scheduled & moderated Pro: Doesnt require access to code Pro: Could be easiest transition from in- person studies Con: Tasks arent authentic Con: Scheduling takes time
- 15. People Participant Moderator Observer(s)
- 16. Recruiting House ads Event websites Customer lists Recruiting agencies Twitter
- 17. Recruiting House ads Event websites Customer lists Recruiting agencies Twitter Mechanical Turk
- 18. Screening and scheduling Screen for behavioral and demographic targets Ask for: name, age, internet access, willing to install plug-in, time zone, email address, phone number Email back with con rmation, proposed times Information you can refer back to on the phone
- 19. Screen Sharing WebEx Adobe Connect (dont need Pro version) GoToMeeting LiveLook Try whatever your company already has!
- 20. Audio Easiest: call landline or mobile via Skype Skype-to-Skype quality isnt great Record on your computer Use a good quality headset! Better quality: use patch to record your landline
- 21. Recording Mac: iShowU HD PC: Camtasia PC: UserVue (discontinued)
- 22. Moderation Introduce yourself and remind them of the email you sent Help the participant install whatever plug- in they need to use the screen sharing software Get approval to record
- 23. Moderation It's a little weird doing this and not being able to see each other! Could you just tell me a bit about yourself? Where you live, how old you are, and the kind of work that you do?
- 24. Moderation Were testing the website, not you Make it clear that youre listening Stay focused and comfortable Respect participants time Let your colleagues know that youre in a testing session
- 25. Pro Tips Keep a timer in the recording frame Include your notes in the recording frame Edit video to make a best of montage Give yourself plenty of set up time!
- 26. Time Aware Research Find the contact information for a roofer. Imagine that your roof is leaking. Its getting pretty bad. You need to nd a reliable roofer who can work tomorrow before the next storm rolls in.
- 27. Dealing with tech failure Be apologetic Reschedule, if possible Increase the incentive amount Sometimes it just won't work
- 28. Non-scheduled & moderated Pro: Get real users of your site engaged in authentic tasks Pro: Reduced recruiting time Con: Requires access to code Con: Need lots of site tra鍖c
- 29. Ethnio Live recruiting tool from Bolt | Peters ethnio.com (Also check out their book Remote Research)
- 30. Non-scheduled & non-moderated Pro: Get real users of your site engaged in authentic tasks Pro: Reduced recruiting time Con: No control over moderation sessions Con: Cant adjust sessions on the y
- 31. Non-scheduled & non-moderated Usabilla Source: mashable.com
- 32. Non-scheduled & non-moderated Usabilla Source: mashable.com Text Text
- 33. Real projects 鍖i界一姻.界看馨/糸艶稼稼庄壊一温岳庄稼温壊
- 34. Lumos Labs Goal: Understand customer behavior related to daily game playing Participants: Current customers Recruiting: Twitter, email newsletter, blog Why remote: User diversity, ease of recruiting
- 36. LendAround Goal: Interviews with potential customers as formative research Audio only Recruiting: Mechanical Turk Why remote: Easier to reach very speci c user types, contextual ndings
- 38. Exercise Would remote research be useful for your organization? Is there a project that you know about that would bene t from a remote component?
- 39. Questions? flickr/a-g
- 40. Thanks! Juliette Melton Deluxify User Experience deluxify.com @j